Having stayed at this hotel 3 times before and been satisfied it was disappointing to find the new owners had little or no experience of running a hotel. Staff numbers in the dining room were inadequate with just two waitresses who were not visible most of the time at breakfast, but hidden in the room behind the screen. The buffet was kept reasonable filled but the tables were not cleared and with the hotel being full it was difficult to find a table that was clear of dirty dishes. Although the waitresses did show there faces a couple of times they made no attempt to clear the tables. It was a mess staff were sloppy and with hair hanging Down to the waist and chewing gum it was unacceptable.. The reception staff were inefficient and the lady was abrupt and not very approachable and the young member of staff was clueless. I believe the manager/owner was present in the mornings but appeared flustered and although pleasant needs to get his act together if the place is to succeed. We had a number of rooms booked and the bookings although confirmed were not correct. We were allocated a room in an annex on the top floor it smelt so strongly of smoke it was choking and we asked to be moved. The room we were re allocated too was very clean but as previously mentioned so noisy with the window open you had to keep it closed making it extremely hot during the night. It was a bit small not like the rooms we had previously been allocated on previous visits. Being there for 7nights one would have thought a room overlooking the rear of the building which by the way is in need of some attention would have been more appropriate. To the Management I would say get some more staff and get your act together. In the dining room there were a string of complaints being voiced by other guests having two young girls with no one supervising is not going to save you money just loose business. I do hope they manage to improve the running of the hotel as it is convenient for us and others when visiting the Exhibition center in Essen being just a train ride away. We will I think book again next year but if service has not improved we will not return. Overall the rooms were clean and well presented and the chamber maids good the restaurant (breakfast only available) were understaffed . The reception staff need training and to smile might help. Management well they must learn to manage.
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