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“nice place to visit Koblenz”
Review of Diehls Hotel

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Diehls Hotel
Ranked #9 of 32 Hotels in Koblenz
Reviewed 21 July 2014

Nice hotel, we were lucky as they assigned us the 3rd floor (very quiet) with nice view on the mosel. Clean and spacious room, renovated bathroom.
classic breakfast for a good price.
reception staff very helpfull and friendly.
Good restaurant with terrace, blond frau who welcomed us not friendly at all! Was speaking only dutch, we ask for table on the terrace she says directly no! inside" ?!? Serviced minded Frau!!! Fortunately Herr Jimy (i think it was his name) was really pleased with us! Thanks.
No tea, coffee facilities in the room... 4* hotel need this.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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Thank Nicolas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dampfgott, Geschäftsführer at Diehls Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

thank you very much for your positive words following your recent stay with us.
We are delighted to know, that you have enjoyed your visit and that the most was to your entire satisfaction.
Please accept our sincere apologies that we once fell short in our service delivery and did not meet your expectations. Feedback like yours is crucial to us in order to continually improve the service we provide.

Thank you for staying with us and we look forward to welcoming you back in the not too distant future.

Kind regards,
Your Family Diehl-Mehlhorn & Team

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58 - 64 of 334 reviews

Reviewed 17 July 2014

If you like trains especially freight ones this could be your dream hotel! Trains passing 24/7 !!!!
Arrived to find a really nice hotel with commanding views of the rhine with a great view of koblenz what more could you ask for! Unfortunately this is ruined by freight trains! Running every 30 mins or more this can be heard and felt so much so your given ear plugs in your room!!! Enough said!!!!this is such a shame as the hotel has made a cool summer bar by the river serving cocktails etc very cool place! Food average price high staff friendly good parking.
Lastly the pool! Freezing!!!!!!!!

Room Tip: All rooms are rhine view rooms but rooms near the reception are further from train tracks!!!! Good l...
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
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1  Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dampfgott, Geschäftsführer at Diehls Hotel, responded to this reviewResponded 25 July 2014

Dear Guest,

thanks for your feedback. We are very sorry that you were bothered by the noise from the train.
On our hompage you can read the fact that the hotel is located right next to railway tracks with trains (on the first page). The railway line behind our hotel is regrettably only for freight trains. The noise was one of our problems, but we did a lot to reduce the noise.

Over the years, we have invested significantly in noise protection. We have, for example, had soundproof windows installed and also had the entire building insulated against noise. Since this investment, we were very pleased that a lot of guest hear almost no train noise in the night from inside the room. But if you are sensitive to noise, you could hear the train sometimes.

Kind regards,
Your Family Diehl-Mehlhorn and Team

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Reviewed 15 July 2014

We arrived and were greeted by friendly staff at the front desk who were helpful and friendly. But the lady who directed us was inexperienced so she sent us with luggage and all to the other side of the building where we could not find our room. We had to trudge back down to reception and then realise we were on the wrong side. Anyhow, when we finally got to our room, it was clean and huge! Our balcony overlooked the river Rhine so we were really happy to sit and sip drinks while admiring the view. I don't know why that is the case but most hotels in Germany have no air conditioning in the rooms and this one was no exception. We had to keep the balcony door open to let the air in which was a problem since the hotel is next to the train tracks which meant that you can hear the trains. They actually provide ear plugs in the room for you because they know that's a problem. Our electric blinds didn't work and we asked for it to be fixed but no one came which meant I woke up at 5.30am since it was getting bright in the room. The hot water took a super long time to get to the shower in our room. I had to let it run for a long time and it's ironic since they had a tent card in the bathroom asking you to save water by reusing your towels and there I am having to waste so much clean water to get the hot water running. The hotel restaurant has a nice view and we enjoyed breakfast well enough. They were the only hotel during this trip with an egg station where you could get eggs done the way you like it. Parking was easy since the hotel had it's own lots. And a short boat ride from the front of the hotel took you to the old town which was pretty nice. And just so you know, there is absolutely no WIFI in the room. So we had great pictures of us at the balcony overlooking the river Rhine but no way to post them. Just a thought Hotel Diehls, WIFI in the rooms to complete the experience maybe?

Room Tip: Choose a room that overlooks the river Rhine. It's awesome.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank freon44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dampfgott, Geschäftsführer at Diehls Hotel, responded to this reviewResponded 24 July 2014

Dear Guest,

thank you very much for taking the time of sharing your impression about your stay at Diehls Hotel. We appreciate feedback – be it positive or negative – as it helps us to improve our product and services.

We happy to read that you enjoyed the wonderful view from your room.

But we sorry to read, that we have not been able to meet your expectations in every detail.

Nevertheless we do hope to welcome you back to the hotel soon.

Kind regards
Your Family Diehl-Mehlhorn & Team

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Reviewed 9 July 2014

We enjoyed our recent stay (June, 2014) at the Diehls Hotel. Our room was large, comfortable, and had a large window overlooking the Rhine River (top floor windows are the biggest). Breakfast was incredible and the restaurant was very enjoyable. The outdoor bar even had blankets so guests could enjoy the cool evening air while sipping a glass of wine. A water taxi takes you from the hotel to the docks where the Rhine River tour boats depart. The management and staff were all very professional and helpful. It's rare to stay at a hotel where every thing is perfect, but Diehls Hotel is a fine example of perfection.

Room Tip: The top floor has the largest windows, but all rooms overlook the Rhine River
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank cgrobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dampfgott, Geschäftsführer at Diehls Hotel, responded to this reviewResponded 18 July 2014

Dear guest,

thank you very much for this excellent feedback. We are delighted to read that you enjoyed your stay and will certainly share your impressions with the team who took such good care of you. We look forward to the pleasure of welcoming you back to Diehls Hotel.

Warmest regards,
Family Diehl-Mehlhorn & Team

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Reviewed 3 June 2014

We stayed at this hotel for 2 nights Our rooms were comfortable and clean with beautiful views across the Mosel. Breakfast was buffet style and good .Dinner when it arrived was also good but the wait was not so good Staff were helpful and overall we had a pleasant stay.

  • Stayed: May 2014, travelled with friends
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Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dampfgott, Geschäftsführer at Diehls Hotel, responded to this reviewResponded 20 June 2014

Dear Lynn,

we would like to thank you very much for kindly taking the time of sharing your impression about your time at Diehls Hotel. It was a pleasure to read your positive feedback, however we are sorry, that we have not been able to meet your expectations in every detail.

It would be a pleasure to welcome you back at Diehls Hotel.

Kind regards
Family Diehl-Mehlhorn & Team

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Reviewed 25 May 2014

Breakfast starts officially at 6:30AM. Almost all of the food is laid out, buffet style, by about 6:15, nice spread of juice, fruit, toast, pastries, cereal, oatmeal, etc---all sitting out there and doors are open. If you are there on business and need to get an early start, you would be tempted to go in and start breakfast. But if you arrive before 6:30, expect dirty looks and even to get yelled at. Very strange. When I said I would come back at 6:30, they said, don't worry, eat what is there. But then came the dirty looks and grumbling.

Stayed: May 2014, travelled on business
Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

Me and my other half decided to visit Germany during the festive period. We went to Diehls hotel and travelled by coach from Manchester, England. It was a complete nightmare. I fully wished I paid the extra £200 for flights.

Anyway when we got there, the travel was fully worth it. The hotel was really clean and the view from our room of the Rhine was unbelievable. We went during Christmas so everything was really festive and it added to the view as all the surrounding hill's were covered in snow.

We eaten once in the hotel as we went on trips and didn't come back until late. When we did eat, we had a sit down meal and it was delicious! The food was brought to us in a very fast time and also was very well presented.

I highly recommend going during the Christmas period as it is so beautiful. The Germans really do celebrate the festive season in style. We took a taxi into the town centre and it was amazing. The lights, sounds, food, everything! It was like it was plucked from a movie!

100% recommend anyone to visit here especially this lovely hotel.

  • Stayed: December 2013, travelled as a couple
    • Value
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3  Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dampfgott, Geschäftsführer at Diehls Hotel, responded to this reviewResponded 19 March 2014

Dear Mrs Lee C.,

thank you very much for your nice compliment after your stay at Diehls Hotel. We are happy to read that you enjoyed your stay. Looking forward to see you soon again.

Warm regards,

Family Diehl-Mehlhorn & Team

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Additional Information about Diehls Hotel

Address: Rheinsteigufer 1, 56077 Koblenz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Koblenz
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Koblenz
Price Range: £82 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diehls Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
Diehls Hotel is your address of choice in the Middle Rhine Valley, a World Heritage region, and situated on the banks of the Rhine just across the river from Koblenz' old town.The family-operated establishment in Koblenz, Diehls Hotel has been owned and run by the family for almost 95 years. With 67 individually furnished rooms, a-la-carte dining in our Restaurant "ClemenS", five banquet and seven conference rooms we invite private and corporate guests to enjoy a sophisticated ambiance and look forward to welcoming you! If you book your room on our website or contact us directly by phone, fax or mail, you will receive a free use of our hotel sauna. ... more   less 
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Also Known As:
Diehls Hotel Koblenz

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