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“Renovations Successful but some amenities lacking”
Review of Hilton Mainz

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Hilton Mainz
Ranked #2 of 41 Hotels in Mainz
Singapore, Singapore
Level Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Renovations Successful but some amenities lacking”
Reviewed 16 November 2011

The hotel has been recently renovated and this has been tastefully done, the reception is lovely, and rooms are very comfortable with flat screens, plenty of room, comfy beds and lots of pillows.

It is right on the Rhine and very pretty with great views from the dining room (breakfast was excellent) and convenient for shopping nearby - and the Rhinegoldhalle - a convention center, literally next door.

Having said this, the Internet fees were extortionate (€10 for 1 hour on the "cheap" rate, €22 for 24 hours for "business" travelers), and the hotel was sadly lacking pool or fitness equipment. This is surprising as it really a business hotel. Also as you can see from the room pictures, the air conditioning vent is directly above the bed head-board, so if the room is hot I got a breeze on my face all night and woke with a sore throat.

But friendly staff, good food make it an excellent business hotel.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank IJKMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, 21 November 2011
Dear User,
I would like to thank you for choosing the HILTON Mainz for your stay and for taking the time to post a comment on Tripadvisor.
I am happy to see that you were satisfied with your stay in general. Please be also informed that we do have a new Precor Fitness Centre in our hotel.
We aim to provide the best service every day and to make your stay as much as possible comfortable and would be more than happy to have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 November 2011

Excellent location right on Rhine River and easy walking distance to "Old Town". Nice large,clean room and outstanding buffet and breakfast. While meals were included with tour package, wine, which was not included, was very reasonably priced.

  • Stayed November 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Allen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, 17 November 2011
Dear User,
I would like to thank you for choosing the HILTON Mainz for your stay! Thank you also for your comments, which help us to check and improve our services.
I am delighted to see that you enjoyed your stay in our hotel. As you noticed, the Rhine river, many small restaurants and shops near to the hotel as well as a river promenade make Mainz a nice place to relax and sightseeing.
It is great to see that our guests recognize our daily work.
We appreciate your feedback a lot and do hope that we will have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
253 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 2 November 2011

This Hilton is completely renovated from the time that I used to be there more often. Large reception area with friendly staff. I was lucky to have an upgrade to a room with River view. Beautifull view of the river Rhein and loads of buzz going on. The room is large, clean, renovovated and with all the ammeneties needed. ( The TV is HD quality). Wifi is not free but thats the case in any Hilton, I think over time this shall change. Nice working desk with real desk chair.
The gym was small but updated with high quality equipment. Breakfast was good with loads of "warm" dish choices, cereals, german bread and fruit. Good choice for Mainz.

Room Tip: River view
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stalenbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
69 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 8 October 2011

We chose this hotel for its proximity to the Frankfurt International Airport, and were pleasantly surprised by how much there was to see and do in Mainz, only steps from the hotel.

The Mainz Cathedral and Marketplace and the Gutenberg Museum, as well as shopping and restaurants are all only a short walk away. As well, the promenade along the Rhine was lovely to walk---and have a view of from the dining area and patio of the hotel.

Our room was well laid out with a good sized work station and counter, well equipped and clean bathroom with Crabtree & Evelyn bath products, a comfortable king bed and a view of the Rhine. Breakfast consisted of personal service for coffee and juice and a wide array of choices in a buffet----everything from spring rolls, to pickled herring as well as the usual pastries, yogurt, cereal, hot items and fruit. Eggs cooked to order can be had if requested, which we only discovered later. One criticism is that the hot dishes were barely lukewarm so ordering breakfast might be a better option.

I understand the need to charge for internet but the cost does seem excessive when compared to other hotels. We may have opted not to bother, except we wanted to make sure we were up to date on flight information.

Service from reception to the dining room was friendly and professional, and any questions we had were handled promptly. We would most definitely recommend this hotel, as a spot for sightseeing, as well as for its convenience to the airport.
*traveller's photos of the new rooms are very accurate so none are included here*

  • Stayed October 2011, travelled as a couple
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Helpful?
Thank Tobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, 14 October 2011
Dear User,
I would like to thank you for choosing the HILTON Mainz for your stay and for taking the time to post a comment.
I am delighted to see that you enjoyed your stay with us. Your suggestions are very important to us as they help us to improve our service. As you noticed, the Rhine river, promenade and many small restaurants and shops near to the hotel make Mainz a nice place to relax and sightseeing.
I will forward your positive comments to our team members, as we all aim to provide the best service and to guarantee the expected Hilton- quality to our guests.
Regarding the Wireless Internet access please be informed that it is provided by the company SwissCom for all Hilton Hotels in Europe and therefore we have no influence on the price structure.
We do hope that we will have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
103 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 30 September 2011

Stayed here for two nights with my partner. Had chosen an optional €9 (!) Upgrade for a Rhine River view room, which was well worth it. Greeted by an apple, muggin and praline in my room. Unfortunately only one bathrobe in room, however, was very quickly brought a second one upon request. Only about 5mins walk into city entre, but many nice bars also along the river just outside, and on the opposite bank a cool beach bar, also directly outside the hotel are the ship moorings for day trips to Ruedesheim, Bingen etc.

Only three things to note: bathroom was rather small, and with a shower curtain rather than a glass screen, room service forgot to bring bread with soup as advertised, and on checkout I was handed the wrong invoice copy (apparently airline crew only pay 30Euros a night I now know!).

Room Tip: if you can take the upgrade to the top floor river view rooms.
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  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank insulaner1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, 14 October 2011
Dear User,
thank you very much for your stay in our HILTON Mainz and for taking the time to post a comment in tripadvisor.
I am delighted to see that you enjoyed your stay within our new renovated HILTON Mainz.
I have noticed that not all your expectations could been met during your stay. I would like to apologize for the inconveniences caused with a service room and by check out and assure you, that we discussed your comments with our team in order to avoid such shortcomings in the future and to guarantee the expected Hilton-Standards and quality. Your suggestions regarding the bathroom will be put on the agenda for the future planning.
We would be more than happy to have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.

Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 September 2011

Recently refurbished, clean and smart. Uninteresting entrance and nondescript lobby however very much a business hotel with a pretty outlook over the river. The 50 euro taxi from Frankfurt airport was expensive and the hotel does not provide any shuttle alternative which I think they should do.

The room was clean, nicely appointed and had very comfortable bed. The windows can be opened to the outside. There is no Club Lounge in this hotel which was disappointing although breakfast was given in the restaurant (very good) and free wi-fi in the room (complicated to set up).

I would recommend this hotel if you are doing business in the area. If you are looking for an overnight place near the airport, save yourself the 100 euros on a return taxi and stay somewhere closer.

Room Tip: Ask for one overlooking the river.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank browniecj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, 26 September 2011
Dear User,
thank you very much for your stay in our HILTON Mainz and for posting a comment in tripadvisor. We value your suggestions, as they help us to improve our service.
I am delighted to see that you enjoyed your stay in general.
Please be informed that there is also another way to get to Mainz from the airport. You can go also by train. There is a direct connection from airport (U-Bahn) to Mainz, central station, in less than 30 minutes.
Regarding the Club Lounge, please be informed that we are planning to establish an Executive Lounge in next year.
If you have any question in the meantime I will be more than happy to assist you.

Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 September 2011

Very nice HIlton in the city of Mainz, the home of Gutemberg. Close to Frankfurt, only 30 min. away.
Unforgivable the fact that they charge you 22 Eur a day for the internet service.... should be for free. Besides that, everything perfect !
Location is good, very close to downtown, full of bars, restaurants and shops.
Good breakfast, very assorted.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank MotorwebArgentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz, responded to this review, 26 September 2011
Dear User,
I am happy that you chose for your stay the HILTON Mainz and that you took the time to post a comment in tripadvisor.
We learnt from your comments that you enjoyed your stay at Hilton Mainz, especially the nice location near to the old town and the Rhine River. I do hope that you liked the city and our cultural events.
Regarding the internet please be informed that the Wireless Internet access is provided by the company SwissCom for all Hilton Hotels in Europe and therefore we are unfortunately not able to offer it on a complimentary base. However, your comment will be put on the agenda for the future.
We would be more than happy to have the pleasure of welcoming you back to the HILTON Mainz.
If you have any question in the meantime I will be more than happy to assist you.

Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Mainz

Property: Hilton Mainz
Address: Rheinstr. 68, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Region: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Mainz
#4 Business Hotel in Mainz
#4 Romantic Hotel in Mainz
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Mainz 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Hilton Mainz Hotel Mainz
Mainz Hilton

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