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“excellent location”
Review of Hilton Mainz City

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Hilton Mainz City
Ranked #4 of 41 Hotels in Mainz
Certificate of Excellence
Welshpool, United Kingdom
Level Contributor
128 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“excellent location”
Reviewed 10 April 2013

located right on the edge of the city centre with easy access to great restaurants. visited here lots of times for work, reception staff and waiting staff always extremely helpful and friendly, its a Hilton, you know what to expect. Rooms a good size and clean and tidy. Breakfast is great but there are far better places to eat, just wander outside for a couple of minutes and try anywhere, hotel menu is uninispiring. Bar is a bit strung out and the one thing I don;t like it the barman. far more interested in chatting to the locals\air crew guests than clearing table or serving the less regular clientelle. have often been to meetings in the meeting centre, always supported by friendly and helpful staff, a great coffee machine and always lovely staff in the meeting centre. no gym although I believe they do provde free access to a gym down the road

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarysara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 15 April 2013
Dear Guest,

Thank you very much for your review. It is great to read that you felt most comfortable during your stay in April.

Concerning your comments regarding the service in our bar, I would like to apologize for the inconvenience caused. Please be assured that the situation you described is not our standard. Corrective actions have been taken with our team in order to avoid such shortcomings in the future and to guarantee the expected Hilton-Standards and quality.

We take all reviews positive and negative very seriously, and your feedback allows us to constantly improve our level of service and therefore your comments are very much appreciated.

Again, thank you for staying with us and taking the time to give feedback.

With kind regards

Aurelia
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Lincoln, Nebraska, United States
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 March 2013

My husband and I stayed here for two nights. It seems to cater to business clients, and the hotel staff were fluent in many languages. The hotel was very clean, the bed was comfortable, and our room was the perfect size for my husband and me. The front desk staff were very helpful. They suggested great restaurants and sight-seeing options. Breakfast was included and was very good, with a good variety of options, including soy, gluten-, and lactose-free options.

Dinner in the hotel was pricey and not as tasty as other food we tried at restaurants in the city. I'd recommend having dinner outside of the hotel. I was disappointed that wifi was not available in the room, only in the hotel lobby. For a hotel that caters to business clients, it would seem wifi in the room would be a better option. On the last night, we waited and waited and waited for service. The waiter was a nice guy, but seemed overwhelmed and the restaurant and bar understaffed.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Deidra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 4 March 2013
Dear Guest,

Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. It is great to read that you enjoyed your recent stay with us. Especially our Front Desk Team will be pleased to learn about your kind words.

We regret, that your expectations in regard to our restaurant couldn’t been met and I would like to apologize for the inconvenience caused. Please be assured that the situation you described is not our standard. Corrective actions have been taken with our Team in order to avoid such shortcomings in the future and to guarantee the expected Hilton-Standards and quality.

Concerning the Internet, we already changed the internet provider and we can now deliver a very good quality of the connection with lower price. As you already mentioned you may use the internet in the public area with your own laptop free of charge. We always strive to improve our service and therefore your comments are very much appreciated and we will consider your comments for future plannings.

Whilst hoping you had a save trip back home we look forward to welcoming you back in the near future.

With kind regards,

Sascha von Zabern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 February 2013

I used this hotel for a business trip. The hotel is not new, but the rooms are clean. No Executive Lounge, but the Hilton at the river Rhein has also no lounge. It's a small hotel. Nice breakfast buffet. In 3 minutes walking distance from the place with the dom.

Room Tip: Choose a room to the court, than it's very quiet.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadja_Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 27 February 2013
Dear Guest,

Please allow me to thank you for your most kind feedback about your stay at the Hilton Mainz City shared with us and other travellers.

However we are very sorry that not all of our facilities have been to your fullest satisfaction and I want to apologize for the inconvenience caused. Receiving feedback from our guests is one of the highest priorities as it allows us to constantly improve our level of service and therefore your comments are very much appreciated and we will consider your comments for future plannings.

We look forward to the week your travel plans will bring you back to Mainz.

With kind regards,

Sascha von Zabern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 February 2013

This is the second time I have stayed here and the service is always very good and efficient. The rooms are large and up to date. The wifi is not always very good but I usually only stay one night and it is fine for that. Its in a good location with most amenities close by. The breakfast is good but I would recommend eating out for dinner rather than in the hotel.
Overall a very efficient, clean well run hotel, perfect for the business stop over.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Busybusygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 27 February 2013
Dear Guest,

Thank you for your feedback on tripadvisor and for staying at Hilton Mainz City. It is great to read that you enjoyed your recent stay with us.

We always strive to improve our service and therefore your comments are very much appreciated and we are looking forward to the opportunity of welcoming you again in the near future.

Sincerely,
Sascha von Zabern
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiesbaden, Germany
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2013

Surprisingly, the Hilton-name or association does not always equate to excellent service or quality of accommodations. Hotel staff seemed off-put by the number of luggage we had (9-pcs as we are a U.S. Government Permanent Change of Station family) and were reluctant to help us with luggage (they wouldn't help at all on check out). We initially booked for 30-days but left after 4 because the rooms were very small as compared with the Penta Hotel or Crowne Plaza. Staff at the Hilton were either very helpful or stand offish depending on how busy they are at the counter. Concierge on the other hand were extremely helpful both for tips on places to eat as well as calling a taxi and giving minute directions to the driver. I wouldn't stay here again mainly because I found it lukewarm and didn't push my button one way or the other.

Room Tip: You really don't have a choice. This hotel is rather old and the rooms are all small.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sofio Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 20 February 2013
Dear Guest,

Thank you for taking the time to express your thoughts and concerns with us and other travellers through tripadvisor.com. Please accept my sincerest apology for any inconvenience you experienced with our staff. I will address this matter with them to ensure similar incidents could be avoided.

We take all reviews positive and negative very seriously, and your feedback will help us to review and improve our services.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Sascha von Zabern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 December 2012

Pretty good size room with basic amenities as you can expect. Great location in Mainz. 10 min. walk from main train station, 5 min (or less) to the market and old city. There is a supermarket which opens till 22:00 in 5 min walking distance. There are many cafes and restaurants, bars around. Tram stop at Schiller Square is seconds away. There is free wifi at lobby. Very friendly staff at reception.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HHHYYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 31 December 2012
Dear Guest,

thank you very much for your stay in our HILTON Mainz City and for the great 5 stars review in Tripadvisor.

I am delighted to see that you and your friends enjoyed your stay and I hope you had a great time in our region.

The whole team of our HILTON Mainz City will be looking forward to host you once again at the Hilton Mainz City or any other HILTON hotel in near future.

If you have any question please do not hesitate to contact me directly.

Sascha von Zabern
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HI
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 December 2012

Safe, great staff, beautiful and clean rooms, great amenities, English TV channels, and coffee/tea pot in the room. Really enjoyed the stay there. The location was a bit hard to find first, so get a good map.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaliaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMainzCity, Manager at Hilton Mainz City, responded to this review, 24 December 2012
Dear Guest,

Please allow me to thank you for your most kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. It was a pleasure to read your most kind words.

We are very sorry that you had difficulties to find the hotel first, because we always strive to improve our service and therefore your comments are very much appreciated.

Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz.

With kind regards,

Sascha von Zabern
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Mainz City

Property: Hilton Mainz City
Address: Muensterstr. 11, 55116 Mainz, Rhineland-Palatinate, Germany
Phone Number:
Region: Germany > Rhineland-Palatinate > Mainz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton

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