Instead of the confirmed SUPERIOR rooms we were given ORDINARY rooms without letting us know. When we discover they said that they didnt have available and they agree to new reduced price....At the check out the price was unchanged and it took a lot of talking to gain our rights.!!!
The second event that spoiled our holidays was the fact that for 2 consecutive mornings there was no hot water in the bathrooms.!!! The one day they told us about a technical problem the other about a group of tourist from India that they spent the whole amount of hotel's hot water and there wasn't any left for us.....unbelievable but true !!!!
Rooms and breakfast were very good.
Organization and Reception service need a lot of improvement
- Official Description (provided by the hotel):
- The Novum Select Hotel Mainz is a modern business hotel. There are 121 rooms, all tastefully furnished and equipped with the latest amenities. The rooms have large desks, bathroom with bathtub, hairdryer, air conditioning, soundproofed windows, telephone, wireless Internet, safe, HDTV and satellite TV. Our comfort rooms offer additional comfort. There are professional conference rooms, a lobby bar and a restaurant. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotel.de, Travel Republic (UK), Agoda, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Novum Select Hotel Mainz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.