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“If you don't smoke, don't stay here!”

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Hilton Dresden Hotel
Ranked #15 of 118 Hotels in Dresden
Certificate of Excellence
GreenLeadersSilver level
Albany, California
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“If you don't smoke, don't stay here!”
3 of 5 bubbles Reviewed 6 August 2014

We stayed 6 nights in Hilton Dresden. Travelling with 13 and 9 year old boys, we reserved a family room (junior suite) with lounge access. What could have been a memorable stay, was a meh stay...
What was memorable? (1) The lounge: included in our rate, there was a nice selection available of food/drinks available for breakfast, tea time, and happy hour. (2) The pool: the kids had a fantastic time there. The pool staff was very friendly--they loaned goggles for one of my kids. (3) The room maids: the room was spotless every evening. (4) The location: it's unbeatable, it's close to the main sights and attractions in the Altstadt, and a 20 minute walk to the Neustadt.
What was regrettable? Inconsistent customer service. (1) front desk: although we reserved a non-smoking room, our room was smelling smoke every night. It was clear to us that either our room was next to a smoking room or a guest was smoking in a bathroom nearby (and the smoke would come through the bathroom vents). The bellperson that came to verify the complaint confirmed that our room was not next to a smoking room, and instead of enforcing the "non-smoking" policy, we were offered to switch to another room on the following afternoon when we were ready to leave for sightseeing, so we declined. We felt that "we" were the problem, instead of the smoking being the problem, and we felt that the problem was passed from shift to shift. (2) Bellpersons: while we checked in, they were very gracious and helped us with our bags. However, when we were checking out, they ignored us because they were waiting to carry the bags of the guests that were checking in. (3) lounge concierge: never to be seen, so, there was no person to ask questions... In sum, some employees did not even care whether guests' needs were met--and that is not typical Hilton standard.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank mcmolteni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 15 September 2014
Dear User mcmolteni,

It was a pleasure having you and your family as our guests at the Hilton Dresden.
Thank you for taking the time to complete the online survey with your valuable evaluation.

We sincerely apologize for the impression left by the behaviour of our front desk and bell staff. Your observations will be shared with the respective department head, as the mentioned service does definitely not belong to the standard we strive to reach and which you may expect from Hilton.

Your loyalty to Hilton Worldwide is highly appreciated and we are looking forward to welcoming
you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,839 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Seattle, Washington
1 review
5 of 5 bubbles Reviewed 6 August 2014

Location doesn't get better if you want to be right in the Center of some major landmarks that Dresden is known for. The rooms were very clean and great Customer Service. Loved that they brought fruits and chocolate to our rooms for our kids, as a welcome. Wish we could have stayed longer!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Kbell3372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 27 August 2014
Dear User Kbell3372,

Thank you for choosing the Hilton Dresden Hotel and for the nice words in your review.

We are glad that your stay was memorable and that you and your family enjoyed our services.

We hope you will visit Dresden again soon and we will have the chance to welcome you and your family again as our guests.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ansbach, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 August 2014

The Dresden Hilton is in a prime location for sightseeing, dining, and beauty scenery. The hotel's helpful and friendly staff made our stay delightful. A parking garage made the hotel easily accessible. This hotel is across the street from the Frauenkirche and a 5-minute walk from the Zwinger Palace.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandra A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 27 August 2014
Dear Sandra,

Thank you very much for taking the time to write this review and for your appreciation of our services and team.

We are delighted that your experience with us was fulfilling and you enjoyed the hotel.

We are looking forward to welcoming you back to Hilton Dresden in the near future.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
93 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 2 August 2014 via mobile

The room was fine but surprised by the room maids and concierge.

Maids - the sign in the bathroom specifically says if we want towels changed, to put them all on the floor. We did that, and the maid picked them up and hung them back up, which we weren't happy with. Also, we would have the in-room tea/coffee every morning, and they never replaced it all each day.

Concierge - the male was somewhat helpful, but the female wasn't very helpful and was also a bit stingy giving out city maps.

Stayed July 2014
Helpful?
Thank Ihearttravel100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 27 August 2014
Dear User Ihearttravel100,

Thank you very much for taking the time to complete this review regarding your recent visit at the Hilton Dresden.

I very much regret your impression to our hotel left by the behaviour of our Concierge staff and the Housekeeping Team. Your observations will be shared with the respective department heads, as the mentioned service does definitely not belong to the standard we strive to reach and which you may expect from Hilton.

We very much appreciate your comments as they help us to continuously improve our services and would be excited to welcome you again as our guest when you plan to visit Dresden again the next time.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu Island, Philippines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

This hotel is exceptional and it's really close to everything. Only problem is they don't have free wifi although you can get it at their lobby for free... so I guess it isn't too bad. You can get the wifi access from the concierge.

  • Stayed February 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank meilinsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 27 August 2014
Dear User meilinsha,

Thank you for choosing the Hilton Dresden Hotel and for the nice words in your review.

We are glad that your stay was memorable and that you enjoyed our services.

We hope you will visit Dresden again soon and we will have the chance to welcome you again in our hotel.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
teddington
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 July 2014

A enjoyable stay. Good service etc. Some of the hotel feels a little pre 1990, despite attempts to camouflage this and the decor could be improved but this is not a serious problem, particularly if you are here on business rather than a holiday. Its position more than makes up for it. More importantly I concur with previous guests' comments that it is absurd in this day and age to charge for wifi, let alone the extortionate amount asked for here. If the Hilton chain professes to be modern and forward looking then they really should accept that most people will want wifi and it should come with the room in the same way that running water does! We have not paid anywhere else in Germany.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank RandGUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 30 July 2014
Dear User RandGUK,

Thank you very much for taking the time to complete this review regarding your recent visit at the Hilton Dresden.

With pleasure we read that you enjoyed your stay with us and that our services and facilities met your expectations. We very much appreciate your comments, especially regarding the internet charge, as they help us to continuously improve our services. We sincerely apologize for the inconveniences caused.

We would be excited to welcome you again as our guest when you plan to visit Dresden next time.

Kind regards
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
100 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

This is an excellent hotel in the Hilton style - comfortable rooms, superb breakfast and extremely helpful staff. The only niggle that leaves this with 4* not 5, is the absurd daily charge of 15Euro for WiFi in the guest rooms. It was only on the 2nd day of a three night stay, that the concierge informed us that we could have up to two hours free access in the lobby. Thank you, but a) that is ridiculous for a three night stay and b) no other hotel in our 3 week tour of the region, charges for the internet in the room. This is 2014, not 2004, things have moved on in recent years - Hilton should be leading the pack, not trailing.
On the plus side, I have to make special mention of the wonderful service of that concierge. She arranged the transport for a day trip on the river and advised on restaurants.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Portcred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-Dresden, Public Relations Manager at Hilton Dresden Hotel, responded to this review, 23 July 2014
Dear User Portcred,

Thank you very much for taking the time to complete the guest questionnaire regarding your recent visit at the Hilton Dresden. With pleasure we read that you enjoyed your stay with us in general.

We very much appreciate your comment regarding the internet charge as it helps us to continuously improve our services and we sincerely apologize for the impression.

Thank you very much for having stayed with us. We would be excited to welcome you again as our guest when you plan to visit Dresden the next time.

Kind regards,
Hilton Dresden Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dresden Hotel

Property: Hilton Dresden Hotel
Address: An Der Frauenkirche 5, 01067 Dresden, Saxony, Germany
Phone Number:
Region: Germany > Saxony > Dresden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Dresden
#7 Family Hotel in Dresden
#9 Spa Hotel in Dresden
#9 Romantic Hotel in Dresden
#10 Business Hotel in Dresden
#12 Luxury Hotel in Dresden
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hilton Dresden Hotel 4.5*
Number of rooms: 333
Official Description (provided by the hotel):
Enjoy the breathtaking views of the famous Frauenkirche in Dresden directly from the hotel. All major sights of this historic and vibrant cultural metropolis can be found in the near vicinity. With us you can enjoy your stay. Our numerous restaurants and cafés offer something for everyone. Stay here guarantees nothing to be desired. Spoil your loved one with a visit to our restaurant Rossini - one of the best Italians Dresden with spectacular views of the Frauenkirche - or try typical Saxon cuisine in our Bierhaus Dampfschiff. Try a perfect Steak at our Steakhouse "Alte Münze" or visit our Bistro Ecke Frauenkirche to watch a football match in a typical atmosphere and with other like-minded people. Visit our numerous terraces on sunny days. How about a delicious ice cream or homemade cakes? Then visit our Ice Cream Factory Dresden and enjoy next to all the delights the breathtaking view of the Elbe valley and Brühl's Terrace - the Balcony of Europe. Our elegant rooms and suites offer everything that could be wished for. Enjoy a drink from the mini-bar, watch the 42" LED TV, relax in comfortable fluffy slippers or get to work at the desk with wireless internet. An Executive room offers a personalised service and access to our unique Executive Lounge. Enjoy a complimentary continental breakfast, soft and alcoholic drinks and snacks during service hours. Start active in the day and visit our LivingWell Health Club. On the over 1,100 m2 fitness area you can enjoy a workout properly. Look for relaxation after a busy day? Then use our swimming pool or the heated outdoor whirlpool overlooking the famous Church of our Lady. Planning an event? Wonderful! With us you are in the right hands. Whether large conference, a discreet meeting, a birthday party or family celebration, Christmas party or wedding - our professional Event Team takes care to your event with passion and sensitivity . With us every event is a success - we promise! ... more   less 
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Also Known As:
Hilton Dresden
Dresden Hilton

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