We stayed 6 nights in Hilton Dresden. Travelling with 13 and 9 year old boys, we reserved a family room (junior suite) with lounge access. What could have been a memorable stay, was a meh stay...
What was memorable? (1) The lounge: included in our rate, there was a nice selection available of food/drinks available for breakfast, tea time, and happy hour. (2) The pool: the kids had a fantastic time there. The pool staff was very friendly--they loaned goggles for one of my kids. (3) The room maids: the room was spotless every evening. (4) The location: it's unbeatable, it's close to the main sights and attractions in the Altstadt, and a 20 minute walk to the Neustadt.
What was regrettable? Inconsistent customer service. (1) front desk: although we reserved a non-smoking room, our room was smelling smoke every night. It was clear to us that either our room was next to a smoking room or a guest was smoking in a bathroom nearby (and the smoke would come through the bathroom vents). The bellperson that came to verify the complaint confirmed that our room was not next to a smoking room, and instead of enforcing the "non-smoking" policy, we were offered to switch to another room on the following afternoon when we were ready to leave for sightseeing, so we declined. We felt that "we" were the problem, instead of the smoking being the problem, and we felt that the problem was passed from shift to shift. (2) Bellpersons: while we checked in, they were very gracious and helped us with our bags. However, when we were checking out, they ignored us because they were waiting to carry the bags of the guests that were checking in. (3) lounge concierge: never to be seen, so, there was no person to ask questions... In sum, some employees did not even care whether guests' needs were met--and that is not typical Hilton standard.
- Official Description (provided by the hotel):
- Enjoy the breathtaking views of the famous Frauenkirche in Dresden directly from the hotel. All major sights of this historic and vibrant cultural metropolis can be found in the near vicinity. With us you can enjoy your stay. Our numerous restaurants and cafés offer something for everyone. Stay here guarantees nothing to be desired. Spoil your loved one with a visit to our restaurant Rossini - one of the best Italians Dresden with spectacular views of the Frauenkirche - or try typical Saxon cuisine in our Bierhaus Dampfschiff. Try a perfect Steak at our Steakhouse "Alte Münze" or visit our Bistro Ecke Frauenkirche to watch a football match in a typical atmosphere and with other like-minded people. Visit our numerous terraces on sunny days. How about a delicious ice cream or homemade cakes? Then visit our Ice Cream Factory Dresden and enjoy next to all the delights the breathtaking view of the Elbe valley and Brühl's Terrace - the Balcony of Europe. Our elegant rooms and suites offer everything that could be wished for. Enjoy a drink from the mini-bar, watch the 42" LED TV, relax in comfortable fluffy slippers or get to work at the desk with wireless internet. An Executive room offers a personalised service and access to our unique Executive Lounge. Enjoy a complimentary continental breakfast, soft and alcoholic drinks and snacks during service hours. Start active in the day and visit our LivingWell Health Club. On the over 1,100 m2 fitness area you can enjoy a workout properly. Look for relaxation after a busy day? Then use our swimming pool or the heated outdoor whirlpool overlooking the famous Church of our Lady. Planning an event? Wonderful! With us you are in the right hands. Whether large conference, a discreet meeting, a birthday party or family celebration, Christmas party or wedding - our professional Event Team takes care to your event with passion and sensitivity . With us every event is a success - we promise! ... more less
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- Also Known As:
- Hilton Dresden
- Dresden Hilton