The hotel was in a convenient location with Tram stop just outside .
Reception staff were efficient if a little “frosty” . Virtually no information on the hotel or services were offered by the reception staff and even when asked they were reluctant to impart any —even purchasing a tram ticket was a struggle !
Room was comfortable but cold until I discovered the radiators were switch off in the middle of winter!
Breakfast was excellent and offered a very wide choice of hot and cold buffet.
Lobby bar and restaurant were welcoming and the food was well prepared and well served but again the staff while efficient lacked the sparkle to make eating there a relaxing experience .
Strangely, the restaurants were closed on Sunday.
A busy hotel and well appointed but the management should reflect that a smile costs nothing but can make a huge difference to customer satisfaction.
I would stay again for the convenience but with reduced expectations ! More
- Free Wifi