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Reviews (919)
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All reviewsnice hotelsound insulationperfect roomfree wifidresden neustadtper dayhotel roomcity centrethe breakfast areacomfortable roomsstayed one nightcomfortable stayold townwalking distancewould definitely stay here againminute walkrailway station
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Reviewed 1 December 2016

The staff were lovely. Few, if any, understood English. Some could speak it quite well.

The phone system did not have long distance access.

There was no TV channel listing.

The gym adequate.

The sauna for a 5 Euro charge? Run your bathroom shower if you have one.

The breakfast? That was incredible. Not gourmet, but excellent quality.

I was placed here by Luftansa. Supposedly I had huge flight interruption insurance via TD Canada Tryst, but this could only be accessed by international call which the Hotel was not able to do. Why? They said it was " chain blocked". Most hotels print money from guests having to use their telephone systems.

Lobby sky was 6 floors of wasted space. Lucky no kid or drunk Fell over while I was there.

It is not a hotel I would ever return to, unless the alternative were sleeping on the airport floor.

No bell service. I have slipped discs so luggage can sometimes be difficult.

Reception staff grossly overworked. Which guest is pushiest gets served first. No attention paid to lines, if this were even possible guven the very tight soace.

The staff all presented as simply lovely. Just not able to communicate in English. Getting a glass of milk? Perhaps if I used an iPad to show a cows udder?

I feel terrble being so negative. Perhaos if I spoke German and were pushy and the telephone and the shower worked? I could be more charitable.

The dining room foid options were very limited. Prices were expensive. 29 Euro for a small piece of steak and potatoes!!!

Then ,thus was a hugh end neighbiurhood. There was a MacDonald's across the street.

In North America? This would be a truckers budget hotel.

Lighting in the room was very minimal and difficukt to use. You would need to pack only during the day light

Room Tip: Chose a different hotel
  • Stayed: November 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Peter-sjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2016

I spent two nights at this hotel. The room was very large and clean, well equipped with what you need when you travel for business. The breakfast is okay, I had better and larger selections at other NH hotels. The downside is the WiFi, at least the free, it's horribly slow and not up to standard

Room Tip: Try to get a room on 6th floor with city view
  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank rsandner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2016

We absolutely loved the place. Great location (Trams and S-bahn nearby).
Comfy beds, Professional and attentive staff and the breakfast is fabulous!
Price was very reasonable. Wi-fi wasn't the best but it's not like the world's gonna come to an end or somethin' :-) Few english channels on TV (SKY Cinema etc - change to english in audio options)

  • Stayed: October 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kuba N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
t_henze, Manager at NH Dresden Neustadt, responded to this reviewResponded 2 November 2016

Dear Guest, First of all, I would like to thank you very much for your fantastic feedback and the time you have taken to evaluate us. We are very pleased that you were so comfortable in our NH Dresden Neustadt and could enjoy your stay with us to the fullest. Your compliment to my esteemed colleagues, I have immediately forwarded, which have been very pleased. I wish you all the best in this way and a great time until your next stay. If you have any further questions or wishes, we are always happy to help you. With best regards from Dresden sends, Thomas Henze

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Reviewed 28 September 2016

I stayed here after a long drive from Eindhoven. They were able to accommodate my transit van although it was in a carwash over the road.

The hotel looked nice, clean, spacious, etc. The check in/out process was fast and the price was very reasonable.

The room itself was nice and everything that you would expect from a hotel. Beds were comfy. Not too far from the night life as well.

Worth staying t if you visit Dresden.

Stayed: September 2016, travelled on business
1  Thank Robbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
t_henze, Manager at NH Dresden Neustadt, responded to this reviewResponded 12 October 2016
Google Translation

Sehr geehrter Gast, haben Sie vielen Dank für die Zeit, welche Sie sich genommen haben, unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Ihr positives Feedback leiten wir gerne an unser Team weiter, welches Sie sicher darüber freut. Falls Sie noch Fragen haben, stehen wir Ihnen jederzeit zur Verfügung. Viele Grüße, Ihr Team vom NH Dresden Neustadt Thomas Henze...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2016

Hotel is fine, but free wifi is awfull .
paid wifi is good at €10 per day
Hotel was clean and service friendly, good lovcation for Neustadt and city center. good value for money, breakfast and parking are a bit expensive

  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank mariopY8805MU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
t_henze, Manager at NH Dresden Neustadt, responded to this reviewResponded 12 October 2016
Google Translation

Sehr geehrter Gast, haben Sie vielen Dank für die Zeit, welche Sie sich genommen haben, unseren Fragebogen auszufüllen und uns Ihr Feedback zu übermitteln. Ihr positives Feedback leiten wir gerne an unser Team weiter, welches Sie sicher darüber freut. Falls Sie noch Fragen haben, stehen wir Ihnen jederzeit zur Verfügung. Viele Grüße, Ihr Team vom NH Dresden Neustadt Thomas Henze...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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