This hotel is "good"/"fine" in most ways, but never manages to tip over into "excellent" or even "very good", except perhaps in terms of proximity to the train station. Its crucial flaw is disappointing service.
For me, once you've got the basics right (safe, clean, comfortable etc.), it's customer service that should set you apart as a first priority. At Hotel Kipping, service seems pretty low down the priorities list.
We found the service to be unceremonious on the whole, the man at reception on arrival was blasé and disinterested, as if checking us in was a chore. It continued in that vein: not one person we dealt with could be described as friendly. Staff conducted their jobs fine, and were efficient, but we didn't witness even the slightest inkling of helpfulness. We were so disappointed by the service that, though eating in the hotel restaurant would have been very convenient, we avoided it out of reluctance to engage with the staff. I think that speaks for itself.
As noted previously, the location is ideal if you're travelling in or out of Dresden by train. It's very close to the Hbf (which also has a plethora of shops and eateries) and there's a signpost pointing the way. This also means it's very close to tram stops, if you're planning to take public transport to get around.
The building is lovely and has an interesting history. There are details available in German and English on a laminated card in the room, which is a nice touch to learn more about where you're staying.
Free wifi but this can only be accessed for 24 hours at a time by requesting a username and password at reception. You need one for each device you want to use. A bit of an inconvenience to have to keep asking for internet (wouldn't one password suffice?), but better than nothing and the speed/signal was good. There is a lift and the ability to store luggage in a small cupboard.
The room was a good size and clean. Wardrobe and hooks available for hanging clothes, a desk area and a small TV. The decor was rather dated. I found the bed to be perfectly fine, though the pillow left something to be desired - only one very flat feather pillow, which isn't a problem for sleeping but provides no support if you want to sit in bed in the evening and watch TV (we were there during the world cup, so this was deemed necessary!). We were disappointed that there were no tea-making facilities, not even a kettle, though there was a bottle of sparkling water provided and a small chocolate on each pillow. The bathroom was a decent size and very clean, with hair dryer and a shampoo/shower gel combination provided. The shower was powerful but the temperature was tricky to get right. Good towels too.
I consider myself very sensitive to customer service - quick to give praise where it is due and quick to express disappointment where it is lacking. A smile and a friendly manner is a free and invaluable way to make guest feel welcome and happy. Without an understanding of this, Hotel Kipping could never be more than "average" in my book. I'm afraid I wouldn't recommend it and wouldn't stay here again.
- Official Description (provided by the hotel):
- Right in the center of Dresden, close to the main station. And public transport means and the historic old town, quiet location. Family run, 20 modern rooms with shower / WC, hairdryer, cable TV, telephone, radio, partly air-conditioned and Non smoking floors, parking fee at the hotel, lift, w-lan free, small summer terrace. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, Ebookers, HotelsClick and Evoline ltd so you can book your Hotel Kipping reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kipping Hotel Dresden