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“Un-authorised charge to my credit card”

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Royal International Leipzig
Ranked #76 of 102 Hotels in Leipzig
Reviewed 21 May 2013

I booked myself and my family at this hotel for end of August 2013. I noticed a couple weeks ago 2x $0.01 charges to my credit card which was unauthorised by me. Payment for these rooms is to be made in full at the time of check in, as per the Booking.com website. I contacted both the booking website and also the hotel to ask why my credit card had been charged. Neither got back to me with any explanation within 2 weeks. I had to then lodge a formal complaint with my bank in Australia. Unauthorised charges of any value are illegal. I am disappointed that neither the booking company nor the hotel replied back to me with my query.

  • Stayed: May 2013, travelled with family
    • Service
1  Thank Erin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 67 of 332 reviews

Reviewed 9 January 2013

  • Stayed: January 2013, travelled solo
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Review collected in partnership with Easytobook.com
1  Thank Peter H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 11 December 2012

WIFI is sporadic......no food service at night/or bar service after 2200
Have been going there for years....and personnel always different...so you never know what you will get for service....
Hotel needs to be upgraded in services, since facilities are lacking to rate the 4 star status

  • Stayed: January 2012, travelled with friends
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Thank Annette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2012

The hotel is directly across the street from Leipzig Hauptbahnhof, separated from it only by the city's central tramway station. Between them, these two facilities provide easy access to the rest of Germany and to the whole of Greater Leipzig. The local airport is within easy reach by local transport services: one can be at either of the Berlin airports in well under two hours. It is thus ideally situated for those taking city breaks (all of the major sights of this town are within easy walking distance) or having business in this important commercial hub and trade fair centre. A very minor downside of the location that might be a turn off for the most timid of folk is that, in common with the environs of all main rail stations, this one does have the usual quotient of drug and alcohol-fuelled but nevertheless non-threatening vagrants.

Turning to the hotel itself, we had a large room (room 209) overlooking the side street: we did not experience the noise mentioned by some other reviewers. (As a city dweller born and raised in Central London I suppose that my tolerance of urban noise is at the upper end of the acceptable range, but I sometimes do wonder why some travellers seem to expect rural silence when staying in the centre of busy towns.) The room was impeccably clean and well maintained. The furnishings did have a little of the feel of that of an upper end DDR hotel about them (I did have experience of staying in DDR hotels in the last days of the communist regime prior to reunification and so can make that comment from personal knowledge), but from my perspective that's not a negative, Breakfast - served over long hours that would meet the needs of business people and tourists alike - was excellent, surpassed only by the grandest of German hotels. All of the staff that we encountered were friendly and efficient, had a good working knowledge of English (but were tolerant of our stumbling efforts to converse in German), and were clearly very well trained in their duties and in customer care. There was a good order of security: night porters checked our identity before handing over the room key. Service at breakfast was particularly attentive.

Two hints:
(i) in common with many hotels in German-speaking countries, the only toiletry provided was in the form of liquid soap in dispensers fixed to the bathroom walls by the wash hand basin and in the shower cubicle. If you're looking for anything more elaborate including solid soap take it along with you.
(ii) if you are looking to eat good Saxon fare surrounded by German people don't go to Auerbachs Keller (the food's OK, but the restaurant is very, very touristy). Go instead to the Ratskeller in the Neues Rathaus or to Thuringer Hof. Zill's Tunnel is also worth a look.

Room Tip: There are bedrooms on the first floor on the route to the breakfast room. If you are particularly...
  • Stayed: October 2012, travelled with friends
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2  Thank Freischutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2012

It's an allright hotel, but never what you expect from 4 stars! We had a room with a kitchenette, which would have been fine if there had been any pots or pans. Breakfast was basic and over-crowded, the nice Easter-Europian waitresses trying, but lacking training and had too much to do. There is one computer with Internet access in the bar, but nobody in the whole hotel knew the password to access it. The parking place has no tarmac, and costs extra. And then, no fault of the hotel, there is a large building site just opposite, and it is very, very noisy. It also looks as if it will bethere for a considerable time to come. The room itself was quite large, the towels thin, the furniture looked as if thrown in haphazardly. The location just across from the railway station is superb. If you get a cheap deal, it's ok, but if you look for four-stars luxury, look elesewhere.

Room Tip: Try to get one that does not look out to the building site (if there is)
  • Stayed: July 2012, travelled with friends
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Thank MK1Barry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

The hotel is well located, walking distance from city centre attractions, has car park next to it, its clean and breakfast was fine. Staff speak good English. Some small areas could be improved, like more staff at breakfast. But over all clean and pleasant. It has a small kitchen and it took me until the end of the stay to find a supermarket (Railway mall). However, there is major construction going on next door, it wasn't as noisy as I feared but something to be aware of, they claim to have high speed wifi, it is free but hardly works, when I complained at reception they said, 'we know'. Also there is a bar where we were invited for drinks at 6pm when we checked in but it was locked, never saw anyone in there!

Room Tip: Ask for a room any from the construction at the front
  • Stayed: June 2012, travelled as a couple
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Thank MissBugg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012

STOP STOP STOP TURN AWAY from THIS HOTLE

Manager Rude. Staff don’t speak English. Hard to communicate with.

After traveling from the us and Checked in We found out the following:
Hotel is near major construction. Very NOISY
Out room did not have AIR Condition (NO COLD AC) juts a heater.
When complained to the Manager “ IBRAHIM Khalil” He did not care and clamed that in the booking they never claimed they have AC in rooms.
Manager literary yelled at me and told me no refund no nononono.
We opened the windows: Major noise and the flies will eat your kids. Possible Mosquitoes .

STOP STOP STOP TURN AWAY from THIS HOTLE

Room Tip: Not even an Iron or Iron Bord.
  • Stayed: September 2012, travelled on business
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1  Thank RaptorSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal International Leipzig

Address: Richard-Wagner-Str. 10, 04109, Leipzig, Saxony, Germany
Region: Germany > Saxony > Leipzig
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Wheelchair access Airport Transportation
Hotel Style:
#27 Luxury Hotel in Leipzig
Price Range: £55 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal International Leipzig 4*
Number of rooms: 305
Reservation Options:
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Also Known As:
Royal International Leipzig Hotel Leipzig
Royal International Hotel Leipzig

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