I reserved 3 rooms at this hotel through Hotels.com one month prior to our business trip. I called the day of our arrival to tell them that we would be checking in the day after due to cancelled flights and the person I spoke with told me that they didn't have our reservations. His tone was very short and rude. He reluctantly took my confirmation numbers which Hotels.com had issued and probably didn't bother to check his system. He insisted that the reservations were never made and that Hotels.com never booked the rooms on our behalf. The hotel was booked solid and we ended up at the Westin Leipzig Hotel which is a far better hotel. It turns out this hotel is known for not "receiving" reservations.
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