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“Just as expected from a Westin”
Review of The Westin Leipzig

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The Westin Leipzig
Ranked #9 of 100 Hotels in Leipzig
Certificate of Excellence
Boston, Massachusetts
Level 5 Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Just as expected from a Westin”
Reviewed 2 September 2012

We stayed here for 2 nights and were very satisfied. In Europe it can be very hard to find rooms that accommodate a family, and so we picked 2 Deluxe rooms that had a connecting door, which worked perfectly for us. I thought the summer rate we got was really excellent for a Westin. The service was friendly and the rooms are in great shape. Though the Westin is a short walk from the train station, and about a 5-10 minute walk from the main center 'zentrum," there is very little active life right around the hotel itself. In fact, all the main buildings around seem to be old abandoned hotels or unused buildings. The area felt very safe, but it just meant that there were no little shops to get snacks/drinks, or restaurants in the immediate vicinity. The only nice hotel I saw which was smack dab in the historical center was the Steigenberger but this would be a much more expensive stay. We were very happy with our choice, overall.

  • Stayed August 2012, travelled with family
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Helpful?
Thank ardenp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Marketing Manager at The Westin Leipzig, responded to this review, 7 September 2012
Dear ardenp,

thank you for your evaluation and hints for all. Thank you for staying with us, hopefully again in the future. Warm regards from The Westin Leipzig Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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Walchwil
Level 4 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 August 2012

We stayed for two nights in the Westin in Leipzig. We had a very good deal on the room rate and we even got an upgrade to a superior room. These rooms are located in the upper floors with a great view over the Leipzig area. We didn't try out any of the restaurant - except for breakfast.

The room was very nice and everything was in order - however was more a four-star than a five-star standard to me. Don't get me wrong - everything was fine and perfectly ok for us, but...

The breakfast buffet was overwhelming re. choice. The breakfast room in itself is not very nice... biiig room, terrible carpet and not much daylight. But again - it did it for us for our two-night stay.

Wouldn't hesitate to recommend it for city-travellers.... is located a 10 minutes walk from the pedestrian area.

Front-desk staff could use a bit of training re. knowledge of Leipzig and the sorroundings, but they were very friendly.

Room Tip: Top-floor = great views
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  • Stayed August 2012, travelled as a couple
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Helpful?
Thank Larsgj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Marketing Manager at The Westin Leipzig, responded to this review, 7 September 2012
Thank you very much for your comment!
It is always a great pleasure to be your host, and I am happy to see that you enjoy your visit with us.
But we sincerely apologize for the inconveniences caused on breakfast and on the reception. We will be happy to welcoming you back on your next visit to beautiful Leipzig and we send warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level 5 Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 483 helpful votes
Reviewed 21 August 2012

I concur with my fellow reviewers: the Westin Leipzig has wonderful facilities. The rooms have a commanding view of town and are tastefully decorated. The breakfast buffet is simply fantastic, one of the best I've seen in Europe. Yet the service is uneven. Some of the employees appear to be poorly trained. Several of the front-desk employees were unfamiliar with Starwood benefits for frequent travelers. A routine request for late check out required a 10 minute conversation with two employees before it was granted. In other hotels, a request is not even necessary - the staff asks "would you be interested in a late checkout?" We had similar experiences at one of the restaurants, where waitstaff weren't familiar with the menu, and when dealing with housekeeping. It is unfortunate that such a lovely property suffers from poorly trained staff.

  • Stayed September 2011, travelled on business
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Helpful?
7 Thank WarmWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Marketing Manager at The Westin Leipzig, responded to this review, 7 September 2012
Dear Guest,

We would like to thank you for your constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our service.

We deeply regret your disappointments concerning the reception service and sincerely apologize for the inconveniences caused. We already discussed the situation with the front office staff. We would be pleased to get a second chance. Warm regards from Leipzig.
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Ventura, California
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2012

The hotel is near the train station but on the other side of the old town, so one had to cross a major 6-lane road to get to the historical area. The room is comfortable but the air was not working very well. The view from our room (1911) was wonderful, with views to the old town hall, the new town hall (in the distance one can see the nuclear plant, so if you're freaked out by this choose a room that faces the other side of town). The bathroom was small but perfectly nice.

  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank DinoraInVentura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level 5 Contributor
79 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2012

House slippers waiting for us, a chocolate every day on the bed, clean rooms, beautiful view on Leipzig, friendly and efficient staff. The Westin was precisely what we expected and wanted. It is a short walk away from the train station and it is easy to get from there to the inner city. The pricing for WiFi seemed ridiculous, though, considering that many families travel with way more than one WiFi capable piece of electronics.

  • Stayed July 2012, travelled as a couple
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Helpful?
Thank LAkasten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phuket, Thailand
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 June 2012

A large bright room on an upper floor as requested in my Booking.com reservation with superb views around the city. Only a couple of hundred metres to the Hauptbahnhof (main station) and a similar distance to the old town,Auerbach's Keller etc, so a prime location. Good varied breakfast buffet.
What did we not like? Wifi should be part of the service of a 5 star hotel in this day and age and not payable! Maybe businessmen don't care as the company pays. Expensive parking in hotel garage.
Would we recommend and stay again ? Yes !

Room Tip: Request an upper floor for the view
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  • Stayed June 2012, travelled as a couple
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Helpful?
Thank Richard028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 June 2012

I stayed here during the annual Wave Gotik Treffen. I chose The Westin due to its location which is very close to the train station and tram stops.

The Westin is a four-star hotel and comes with all the things you'd expect - beautiful interiors, clean rooms, spacious bathroom, restaurant onsite etc. However, like I've come to expect from expensive hotels, you also have to pay extra for almost everything. Wifi wasn't included and neither was breakfast. In this day and age I find it unusual to have to pay extra for wifi.

The best part about The Westin is the service staff. Rather than being unhappy about welcoming an influx of goths to their hotel they were friendly and even excited to see us. Check in was simple and we were even offered extra old towels to use for our hair (as black hair dye tends to run). There were several occasions on which I had to ask the front desk staff for help. One time I needed tram directions and the lady on the desk consulted multiple websites and then printed me the directions I needed. Outstanding service.

I also needed to post a box home but didn't realise my last day was a public holiday. The hotel arranged for my box to be sent and just charged my credit card. This was a tremendous help.

  • Stayed May 2012, travelled with friends
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Helpful?
Thank spyndleshanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Leipzig

Property: The Westin Leipzig
Address: Gerberstr. 15, 04105, Leipzig, Saxony, Germany
Region: Germany > Saxony > Leipzig
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Leipzig
#8 Luxury Hotel in Leipzig
#8 Business Hotel in Leipzig
#10 Romantic Hotel in Leipzig
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Westin Leipzig 4.5*
Number of rooms: 436
Official Description (provided by the hotel):
The Westin Leipzig Hotel is situated in the heart of the city centre only a short distance from the main train station and close to attractions such as the Leipzig Zoo with the outstanding "Gondwanaland" tropical African rainforest. An unparalleed fusion of local history and modern design in Leipzig. As soon as you enter our hotel the special atmosphere is palpable. The aesthetic and distinct elegance of our lobby is reflected in our 436 rooms and suites with magnificent panoramic views. Enjoy our undivided attention as we attend to your every need with excellent and courteous service. Take a culinary journey and experience the variety of our restaurants and bars. ... more   less 
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Also Known As:
The Westin Leipzig Hotel Leipzig
Westin Leipzig
Leipzig Westin

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