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“Good, but could be better”
3 of 5 bubbles Review of The Westin Leipzig

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The Westin Leipzig
Ranked #7 of 99 Hotels in Leipzig
Certificate of Excellence
Ft. Lauderdale, FL
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Good, but could be better”
3 of 5 bubbles Reviewed 30 July 2014

I stayed here for two nights while on a tour. I was excited to be staying at a Westin, but this one was a bit disappointing. The public areas were expansive and well appointed. The rooms were not as luxurious as other Westins I have stayed at. The staff was polite but stiff. Breakfast was good, as was one dinner at the hotel. The location was good, although it seems to be well outside the central area of Leipzig, it is no more then 15 minutes to all attractions in this beautiful and historical city. There is a shopping mall two streets over. There is no complementary WiFi anywhere in the hotel--it was pretty expensive. There was also a charge to use the pool/gym. This is not an inexpensive hotel, and being nickled and dimed for every service is awful. I would probably stay elsewhere on my next visit to Leipzig.

  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank SoFLTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Marketing Manager at The Westin Leipzig, responded to this review, 7 August 2014
Dear Guest,

although we are pleased that were here all the more we regret that we could not convince you. We thank you indeed for your thoughts and will certainly check where we can improve our service. Should you have Leipzig on your schedule one day, we would be pleased to get another chance. Kind regards.
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903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Fairfield, Connecticut
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 July 2014

We spent 2 nights in a 26th floor suite. Great views of a beautiful city from our private balcony. The upgrade to the suite was very special. The rooms were big, well furnished and very clean. Hotel breakfast was very expensive and it was a 10 minute walk to the closest restaurant. When you entered the hotel, you felt like you were in a Westin anywhere in the world. No sense of being in Germany. No local flavor. No excitement despite being there during the World Cup. Nonetheless, a very good place to stay while visiting Leipzig.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Leiter Öffentlichkeitsarbeit at The Westin Leipzig, responded to this review, 28 December 2015
Dear Guest, Thank you for taking the time to share your experience at The Westin Leipzig with us. We hope to see you soon again. Kind regards A.Reichstein - Area Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 July 2014 via mobile

My wife and I stayed here twice while visiting family in Leipzig. Positives: Very pleasant and helpful staff, comfortable and modern European furnishings, and an outstanding breakfast buffet. Negative, and it's a big one for us: in both of our rooms, the air conditioning simply wasn't able to cool the room, leading to fitful and restless sleep. Unless that is rectified, I would look elsewhere (although I would miss the breakfast).

Stayed June 2014, travelled with family
Helpful?
Thank TwoWire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Leiter Öffentlichkeitsarbeit at The Westin Leipzig, responded to this review, 28 December 2015
Dear Guest, Thank you for taking the time to share your experience at The Westin Leipzig with us. We hope to see you soon again. Kind regards A.Reichstein - Area Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 21 June 2014

In fairness, we chose this place because our preferred options were fully booked. The Westin lacks charm. The front desk staff are polite but surprisingly poorly informed about local tourist sites, transportation options, etc. Although room charges are fairly high, wi-fi is not free anywhere in the hotel. The safe in the room did not work when we checked in and the staff seemed to think that was because we did not understand how to use a hotel safe. (In fact, it had to be reprogrammed.)

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Marketing Manager at The Westin Leipzig, responded to this review, 3 July 2014
Dear guest,

first of all we thank you for your stay with us and certainly for giving us your review. As often happens you unfortuantely experienced a combination of unfortuante circumstances and not our normal, fine service as you may can excepted.
We hope you will be accept our sincere apology and our promise to make your next stay with us enjoyable. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
173 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

This hotel is in a great location walking distance from the train station, the zoo and a short walk to the city center.

Pros- As a platinum member with SPG I was given a free bottle of water each day, snacks at the bar between 6 - 7 each evening. Free coffee, tea and non-alcoholic drinks at the bar. I had a room with a balcony so I had 2 views one of the city and the other view of the zoo side. I also had free internet.

Cons- I had to ask for a facecloth there was none provided in the room.

I had included in my stay. There was cheese, tomatoes, bacon, eggs(scrambled and hard boiled), bread, cold cuts, juices, cereal and cake. I found the service a bit in the breakfast area

Room tip - If you have a glass shower in your room, please be careful when getting out the floor on the shower area can get slippery.

The lobby is very big and the staff are friendly and helpful.

You have to take an elevator to the swimming pool. As a platinum member I did not have to pay to access this area. Otherwise it is 3Euros.

Room Tip: Ask for a higher floor facing the city.
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karol452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Leiter Öffentlichkeitsarbeit at The Westin Leipzig, responded to this review, 28 December 2015
Dear Guest, Thank you for taking the time to share your experience at The Westin Leipzig with us. We hope to see you soon again. Kind regards A.Reichstein - Area Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mornington Peninsula, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

As tourists we found this to be ideally located for our needs. The rooms are a good size, the foyer bar is comfortable and the staff friendly and helpful. Walking distance to both the station and town centre with its excellent restaurants. Wifi was expensive as was parking. Public parking is readily available across the street.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robnlizoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Leiter Öffentlichkeitsarbeit at The Westin Leipzig, responded to this review, 28 December 2015
Dear Guest, Thank you for taking the time to share your experience at The Westin Leipzig with us. We hope to see you soon again. Kind regards A.Reichstein - Area Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Location is very central, next to railwaystation and Zoo, short walk into citycenter and to Red Bull Arena (location for futball but also several concerts). Rooms are very nice, with great view if you are located in higher levels, staff is very helpfull and helpful. Only negaive is price for internet - 5 Eur/hr! and breakfast 23 Eur! We had breakfast buffet in the city center in a cafe - for 23 Eur for both of us

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antje R, Marketing Manager at The Westin Leipzig, responded to this review, 18 June 2014
Dear Guest,
Thank you so much for your impressions during your stay with us. Any constructive review helps us for monitoring our service standard and give us a chance for make things better. We do our utmost to be a home for people on travel on a high level and all our actions are aimed to improve our service and your valued comments are appreciated. Yours Westin Leipzig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Leipzig

Property: The Westin Leipzig
Address: Gerberstr. 15, 04105, Leipzig, Saxony, Germany
Region: Germany > Saxony > Leipzig
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Leipzig
#6 Luxury Hotel in Leipzig
#8 Business Hotel in Leipzig
#10 Romantic Hotel in Leipzig
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Westin Leipzig 4.5*
Number of rooms: 436
Official Description (provided by the hotel):
The Westin Leipzig Hotel is situated in the heart of the city centre only a short distance from the main train station and close to attractions such as the Leipzig Zoo with the outstanding "Gondwanaland" tropical African rainforest. An unparalleed fusion of local history and modern design in Leipzig. As soon as you enter our hotel the special atmosphere is palpable. The aesthetic and distinct elegance of our lobby is reflected in our 436 rooms and suites with magnificent panoramic views. Enjoy our undivided attention as we attend to your every need with excellent and courteous service. Take a culinary journey and experience the variety of our restaurants and bars. ... more   less 
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Also Known As:
The Westin Leipzig Hotel Leipzig
Westin Leipzig
Leipzig Westin

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