The rooms at the hotel were very nice and clean and had everything that we needed for a wonderful stay. The parking in the rear of the hotel was full when we arrived so we had to seek parking elsewhere but it was close by. The front desk receptionist did not speak English, although the literature was in English and we got checked in without problem. We were VERY disappointed when, at 10 minutes prior to the front desk closing, we realized that the internet code we were given only worked for 1 of the 2 rooms we had booked, so we went to the front desk to retrieve a second code (which was to be included in our room fee). The receptionist had already shut her computer off and was packed up and ready to go home at 10 minutes prior to closing time. She gave us significant attitude about requesting another internet code and ended up not giving us one because she was ready to go home. Customer service was NOT a strong point of this hotel. The same gal was working the next morning when we checked out and gave us further bad attitude when we told her that we did not eat breakfast and asked to have the charges removed from our bill. The rooms were great, staff attitude left MUCH to be desired! The location was superb if you're visiting the Luther sites!
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