Stayed 2 nights. Easy to reach from the Autobahn into Kiel. Spacious rooms, but some of the rooms seemed worn out - they may have refurnished some of the rooms.
Staff was not very friendly when we arrived - upon arrival we were told that although we had specifically booked rooms with twin beds they only had double bed rooms. There were not much understanding at first, only "sorry but this is what we have" and then "OK, we can fix it in 2-3 hours". Arriving after a 8 hour drive at 9 PM this was annoying to say the least. In the end it turned out that they were wrong - our rooms were in fact twin bed. Got free breakfast both days for this.
Wifi were available, but on our floor only one of the 2 hotspots actually had a connection. You had to sit on a specific location in the room to get a signal.
Rooms were basic but no more. Parking in the back, but only 6 spots - far to little space for parking. They shared the lot with other companies, so the one place we found actually did not belong to the hotel. On the door there was notice saying parking was 7 Euros/night, in the room info folder it said "free parking in the back". We didn´t pay any parking fees, though.
In a hotel of this type one would expect some english knowlegde - at least basic. But in the restaurant at breakfast the maid didn´t understand the word "spoon"...Coffee pots were left on the tables from 6.30, and by 9 you can imagine how his coffee was. Breakfast was OK.
All in all OK, but needs a "facelift" and maybe a course in customer courtesy and some language training.
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- Also Known As:
- Best Western Kiel
- Kiel Best Western