At arrival we were given the room key card, 4th floor. We came up, opened the door to our room...which turned out to be occupied! Down to reception - they told us they had some system breakdown problems and handed us key card no 2, room on 2nd floor...key card did not work, back to reception. They gave us a new key card AND a normal key, in case this card did not work either. It didn´t. Normal key opened the door, room was not in use and we unpacked, just to find out afterwards that the room had no cold water. Down to reception, where we told about the water problem ad asked for a ironing board and iron. We went shopping and were promised that the issues would be solved when we came back. 3 hours later we came back and were told that they could not fix the cold water in our room and that we had to change to the 3rd room, once more to 4th floor. Since we had already unpacked, we asked if they had moved our belongings while we were away. No, we had to move it ourselves. Asked if they had brought up the ironing board and iron, we were told "YES, it is in one of the rooms"...OKAY! They did however offer us to borrow the Gepäckwagen for our belongings, ironing board and iron...so we rolled off into the sunset and moved to our third room. They had now given us the suite, nice of them, but...the suite may sound fine, but is really just exactly the same amount of furniture as in the normal rooms, but is perhaps 4 times bigger and has a sofa and bath tub. no tv in the bedroom, shower was broken, one of the lights did not work...
we had a gift certificate for a 2 course dinner for 2 people. The week before our stay we called to ask how this worked and were told then AND upon our arrival that we could chose 2 dishes from the menu card. In the evening ready to have dinner, we were then told that there was 1 appetizer (broccoli crème soup, which tasted fine) and we could then chose between only 2 dishes (which were not even on the menu): a turkey roll with rice and vegetables or pasta with aubergine, chorizo and tomato sugo. We took the pasta...a VERY small portion of spaghetti and a bit of oil soaked tomato sauce with some very small pieces of chorizo and aubergine, on top was half a tomato and a dried in slice of cucumber....no bread, no grains cheese....
at the neighbor table some guests were served by a female waitress in a grumpy mood, she was quite rude and answered the guests with sighs and turning her eyes...embarrassing!
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- Also Known As:
- Best Western Kiel
- Kiel Best Western