In advance we were assured that checking in could take place from 13.00. After a long haul from Jerez, we arrived at 13.00 only to be told that one of the two rooms of our party of four was not ready but would be ready 'in 40 minutes'. The double beds we had asked for were not supplied, just unfriendly twins. We went to look at our friends' room and it was lovely - modern with plenty of room, loads of wardrobe space with direct access to the patio garden, two armchairs. As the only person on reception was taking time to check people in, by the time they had organised our friends, nearly half an hour had gone by so we hung around waiting for our room to be ready. After an hour and a half after that and polite but firm enquiries from us, our room was ready at 15.00, some two hours after our arrival!
And the room was a terrible disappointment. It was about 50% smaller than our friend's, no access to the patio garden, one small wardrobe, only one armchair. We complained to reception about the obvious difference in the two rooms (for which we were paying the same price) and were told that, because this is an old (but completed modernised) building not all the rooms are the same. But this was a quantum difference. We were not offered anything better or any discount.
This does seem completely unreasonable. So beware - there is no guarantee as to what kind of room you will get when you arrive.
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