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LondonHedonist
London, United Kingdom

Lovely hotel and gardens

5.0 of 5 bubblesReviewed 23 Sept 2019
Beautiful boutique palace hotel with Roman foundations on show. Lovely gardens with a small but nice swimming pool in the shade of trees. We had a large room with sitting area and separate dressing room. Only problems were that often there was no one at reception (this was the case when we arrived) and they forgot to clean our room on both days.
Date of stay: September 2019
Room Tip: We had 108. Junior suite. very large with decent sitting area, dressing room and spacious...
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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225 - 230 of 2,515 reviews
Reviewed 22 September 2019 via mobile

This is a very pleasant hotel - nice gardens and with some Roman ruins in the basement too. We arrived and they said that they would park our car (27 euros per day - London prices!) - was offered a welcome drink but no attempt to show us around the hotel. It has a small but nice pool, which we didn’t use as it was raining here for our stay. The odd bit is really the bathroom. Large bath (why! - who uses a bath in a hotel these days) very small shower cubicle which has a glass partition to the toilet. When you sit on the toilet your knees are right up against the shower glass cubicle, you have to leave the door open to get in and out, very badly designed, also no room around the sinks for toiletries. The room itself was nice and bright (202) with huge windows over looking the gardens and pool. The reception was never properly staffed and we always had to que up to get our key or ask for something. The other point to note is that this is not in the centre of town. It’s about a 20 minute walk and if you are going to walk back again it is uphill, please note if you are infirm or elderly and walking is not your thing. Didn’t bother us as we like to walk, it it is definitely not central to shops etc. The staff were very pleasant and as it was a celebration for us when we were here they kindly gave us a bottle of champagne which was a very nice touch. Overall we liked it, bed comfortable too.

Date of stay: September 2019
Trip type: Travelled as a couple
1  Thank Sharon O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2019

The building itself (with Roman ruins), the communal areas (baths, pool, courtyards), the service, and the location (an enjoyable walk to the centre of the old town) can't be faulted. It was a real pleasure to stay at this hotel.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank gecko1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2019 via mobile

Everything in this hotel is top notch. From checking to checkout we received excellent service from all staff members. Our room exceeded our expectations. The hotel grounds and amenities are in par with a true 5 star hotel. The restaurant on site is also excellent. I highly recommend this hotel. Expensive yes, but worth every penny.

Date of stay: September 2019
Trip type: Travelled with friends
2  Thank Espi123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2019

The staff were welcoming, our bags were taken to the room and we were given a tour of the hotel. Great garden for lunch or drinks, and a nice small pool - more a plunge pool than anything else. The breakfast was good, and the room was a nice size. It's about 15 minutes walk to the main tourist attractions, and easy to get lost, but taxis are not expensive. The dinner restaurant is expensive, and the outdoor bar prices sky high. We were joined by two friends for drinks - 2 beers, 2 wines and 1 small bottle of mineral water cost 35 euros ! ( we could have had the same in a nice bar nearby for less than 10 euros).The hotel is expensive enough, but the food and drink prices are exhorbitant.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Chantman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2019

Excellent hotel and facilities. Staff are great except in restaurant. We would visit again but eat out in the many restaurants nearby. Visited the spa which was also nice and the outside pool is a real treat.

Date of stay: September 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank 303ColinC
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