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Kempinski Hotel Bahia
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Reviews (1,093)
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Reviewed 3 May 2014 via mobile

I do t typically review hotels but felt the need to leave my comments:
1. Prior to our arrival I contacted the concierge so they could arrange three excursions for us. They arranged an amazing private tour to tangier, trip to gibraltar and a tour in Granada and Al Hambra palace. The trip to tangier was so well executed and we were met by the best local private tour guides in tangier (said introduced us to his very capable guide hamid who took such great care of us). I couldn't find any tickets to al hambra palace anywhere with any tour companies or even private tours and asked the concierge if there was any way they could make this trip happen for us - they literally must have found the last two spots left on a tour and we couldn't have been happier. If you only have a few days I definitely recommend contacting the super concierge team ahead of time for any reservations/excursions because your trip will go flawlessly.
2. Because we left so early every morning before breakfast was served the hotel arranged for continental breakfast to be set up on either our room or the lobby lounge, which was great.
3. The steak and fish restaurant food quality is superb but I personally felt the fish restaurants service was a little "frazzled" - not on their toes whereas the steak restaurant service was outstanding. I had to attend to my baby before my main course came out and they brought my steak to the room so I could eat in peace.
3. The actual property is beautiful And room size was great - I wish we had one more day here to actually enjoy the pools and beach.

Stayed: May 2014
1  Thank sra12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMP_Kempinski, Director General at Kempinski Hotel Bahia, responded to this reviewResponded 6 May 2014

Dear sra12,

thank you for having stayed with us during your recent visit to Andalucía.
Thank you for having enjoyed your stay. We are very pleased that you enjoyed your trips to Tangier, Gibraltar and Granada. Thank you for the appreciation on our personnel, restaurant offerings and facilities. Your comments will be shared with all concerned.
Looking forward to welcome you back to Kempinski Hotel Bahía.

Kind regards,
Jean-Marc Poli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

My husband and I and our three children spent four days here in late April. The weather was perfect and I think that must be the appeal of coming to this area. We have stayed at other Kempinski properties (in Munich, Istanbul and Bodrum) and this one left a lot to be desired. Our bathroom was dirty upon arrival and the shower never worked properly. I mentioned it to the front desk several times and it was only taken care of on our last day. Perhaps it is a language barrier, but when I mentioned it, there was never an apology...only "thank you for telling us." There was construction at the Spa/Gym area and some parts of the pool area looked a little shabby and run down. Highlight is the bar in the main lobby.....we watched a big football match there and the service was super...friendly, relaxed and spot-on with customer service. Also, while it is set on the ocean, it is also on the freeway and at night if you have the windows open you do not hear the ocean, rather you hear cars speeding by all night long. Overall...I would not return here.

Room Tip: Make sure you face outward toward the Sea.
  • Stayed: April 2014, travelled with family
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1  Thank Libby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMP_Kempinski, Director General at Kempinski Hotel Bahia, responded to this reviewResponded 5 May 2014

Dear Libby L,

thank you for staying with us with your family and thank you for your comments.
We are very sorry that your stay did not meet your expectations. Please accept our apologies for the shortcomings with your room. This is not up to our standard and should not have happened.
We are currently upgrading our Spa facilities and apologize for any inconvenience this may have caused you during your stay.
Thanks again for your time and feedback and we are looking forward to welcome you again.

Kind regards,
Jean-Marc Poli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Stayed in this hotel as part of our honeymoon. From the moment we arrived we knew it was an amazing hotel. Champagne was left in our room on our arrival. We stayed in a room with an ocean view, which was just fabulous. Every time you come back to your room there is some nice treat awaiting you; strawberries covered in chocolate etc. The food is just fab, and even if you only order the main meal in the restaurant you get to sample a starter and dessert. I would travel just for the breakfasts in the morning. You are absolutely spoilt for choice. Fantastic display of all types of cold meat, cheeses, hot food etc. The decor is very modern and the grounds are exceptionally well kept, even able to swim in the outdoor pool in January! Staff very friendly in particular the waiter in the restaurant in the evenings. We would return to this hotel in a heartbeat. Highly recommend this hotel :-)

Room Tip: Pick a room with an ocean view and you are guaranteed not to be disappointed.
  • Stayed: January 2014, travelled as a couple
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Thank MNeary2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMP_Kempinski, Director General at Kempinski Hotel Bahia, responded to this reviewResponded 30 April 2014

Dear MNeary2014

thank you very much for having chosen our Hotel for your honeymoon stay and for celebrating this special occasion with us.
We are very pleased that you had a great time and that you will remember this vacation for the rest of your life. Thank you for enjoying our services and offerings and for all you nice comments towards our employees.
We look forward welcoming you back to your new home away from home and would be very pleased to organize you a special wedding anniversary in the future!

Kindest regards,
Jean-Marc Poli

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Reviewed 22 April 2014

We stayed at the Bahia Kempinski for 4 nights in the run up to Easter weekend. It's a beautiful hotel set in a peaceful beach location. Great pools, lovely maintained grounds and a sea view from most angles.

The staff were all really friendly and helpful and they took time to make our two youngsters (7 & 5) feel right at home. The kids club staff were especially good with them and kept them busy with lots of fun activities .

The gym and spa areas are an added bonus and the hotel exudes an overally feeling of calm and tranquility.

A special mention has to go to Ana in the reservations team who was brilliant in assisting us with our booking.

We can't wait to return.

  • Stayed: April 2014, travelled with family
    • Value
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Thank Rustafarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMP_Kempinski, Director General at Kempinski Hotel Bahia, responded to this reviewResponded 24 April 2014

Dear Rustafarian,

thank you for having stayed with us during the Easter weekend.

Thank you very much for enjoying our services and offerings. We are very pleased to hear that your children had a great time at the Kids club.
Thank you also for your nice comments on our employees. Your comments will be shared with all concerned.
We look forward to your next visit at your home away from home in Costa del Sol.

Kind regards,
Jean-Marc Poli

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Reviewed 21 April 2014

Perfectly located, with a nice view over the bay and beach, this restaurant has very frienfly waiters. But the quality of food is... Well... Average at best. My fish was raw inside. They apologized, removed this item from the bill, provided with free desert - but the evening was spoiled.

  • Stayed: April 2014, travelled with family
    • Value
    • Service
Thank Ryszard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMP_Kempinski, Director General at Kempinski Hotel Bahia, responded to this reviewResponded 22 April 2014

Dear Ryszard W,

thank you very much for having visited our Restaurant La Cabaña del Mar Andalusian Seafood.
Thank you very much for enjoying the ambience and for your nice comments towards our employees. We regret that our food quality did not meet your expectation and would like to apologize to you. Please be kindly informed that we are currently changing the whole food and beverage offerings of our Hotel.
We look forward welcoming you back in near future.

Kindest regards,
Jean-Marc Poli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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