We booked a suite at the kempinski at €700 a night (plus taxes) and I couldn't in good conscience recommend it to anyone. We arrived at 3pm to be told that our room wasn't ready and we're shown into a tiny room where we could wait indefinitely. The previous guests didn't leave our suite until after 7pm and we didn't get into our room until after 9pm at night. The front desk offered us a complimentary drink to make up for it which became a 50% discount after much back and forth. It really shouldn't have been any sort of discussion and was completely unacceptable. To top it off the complimentary drinks never materialised.
The next morning we took a cabanna on the beach for €110 plus taxes, expecting to have drinks service as advertised. By the fifth trip to the pool bar our patience was running thin and I began yo question how this hotel got its stars. We ordered lunch and the food was sent back - medium burger was completely uncooked, still actually bleeding. By this time the waiter apologised and just said the service wasn't good enough - it still didn't improve though.
Day three we take a cabanna have relatives come for lunch and order paella from the restaurant . Don't make the mistake of assuming that the min two order means the paella is fresh it was dry and stodgy and with no alcohol or desserts the €155 bill was ridiculous for the calibre of food although the service was slightly better than the non existent service around the pool and on the beach.
Back at the cabanna a free lance beach massage chap is working on some reflexology on my partner when the pool boys arrive, not to take a drinks order but to start shouting loudly at him and us. First sign of service all day and admittedly most hotels don't like he freelancers on the beach but I've certainly seen things dealt with in a considerably more professional manner in true 5* hotels. This was about the last straw and having to witness for men shouting at an Asian man trying to make done money on the beach was unpalatable at best.
My boyfriend used to stay here a lot a few years ago and was incredibly disappointed by the fall in standards at the hotel. I've never stayed in a suite that has two single beds pushed together to make a king size and gives you separate single duvets for a cover before. We travel a lot and we stay in fab hotels but we actually checked out a couple of days early due to the terrible standards they keep. The spa is good and breakfast is good although they could do with more than one person making eggs. If you like impeccable service and luxury this really isn't the hotel for you. If you have children it looked as though they entertained them well. It is hugely expensive and there are much better hotels along the coast with better service.
- Official Description (provided by the hotel):
- Located just a short drive from Marbella, the Kempinski Hotel Bahia is a lavish, five-star property sitting within breathtaking subtropical gardens, and affords extraordinary views of the Mediterranean Sea, Gibraltar and African Coastline. The Kempinski Hotel Bahia has created a fresh and elegant look to its 128 spacious rooms and 17 luxurious suites. It boasts a host of fabulous restaurants and bars (some seasonal), Kempinski Spa with sauna and steam room, and excellent children's facilities, amongst other things. Situated near most Andalusian cities and a mere 45 min. Drive to Malaga International Airport. ... more less
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- Also Known As:
- Kempinski Resort Bahia Estepona
- Kempinski Hotel Bahia Estepona, Costa Del Sol, Spain