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“shame about the Guy on reception”

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Isdabe Complejo Residencial
Ranked #27 of 35 Hotels in Estepona
ireland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“shame about the Guy on reception”
Reviewed 25 September 2013

we researched and rang the hotel to ensure our booking for pool/sea view was confirmed , only to arrive and at our room to be looking at car park, walked back to reception and was told by the guy no we are not booked for pool/sea view, he wanted another €50.00, adv I was not paying and told him re call to confirm, we were then given a room that had an adjoining room and door that was locked used for families, tiny room , again I went to reception to check out as we were not happy , however lucky for me I have a little spainish and understood every word in spainish he discussed about me to another person on reception beside him, I was completely mortified , I did tell him I can speak spainish and understood everything he said about me to his co worker, it didnt bother him, he was rude to the highest level and should not be working at front desk meeting+greeting guests, please take note hotel manager

Room Tip: try to avoid guy at reception
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank catherineo62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
London, England, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 August 2013

We had researched extensively and were expecting fairly basic but clean accommodation in a lovely setting. Unfortunately there was a mix up when booking and although we are a family of four only three were expected. The gentleman on reception looked up the paper work and apologised saying he would put an extra bed in the room. Instead of a family room we had a twin room with 4 beds all in a row. It looked like a dormitory and was not at all worth almost 200 euro for two nights. The complex itself is very pleasant with beach access, although the beach is not the best in the area. One pool was empty and some of the public areas need a little tlc. It is a very Spanish resort and the staff were extremely friendly especially to the children.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsdabeEstepona, Community Manager at Isdabe Complejo Residencial, responded to this review, 26 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel. We regret the inconvenience caused by confusion with the number of people and the reservation made. Hope to see you here again soon. You can follow our news on Facebook.
A greeting
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Travellers are raving about these Estepona hotels

Liverpool, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2013

We stayed one night on our way home to England. I had booked on the internet last October. On arrival we were told we were in the new building and had a sea view. We had booked a family room and I was expecting the usual cramped shared room with our kids. However, I was very pleasantly surprised. We had two double, inter-connecting rooms. Each had a well-proportioned en-suite shower room with walk-in shower. It was spotlessly clean and modern. The air-conditioning was really good. The beds were very comfortable. We had a fabulous view of the massive shared pool and, just behind it, the sea.

The next morning we had to leave early to catch our fight so we were dismayed when we realised they didn't start serving breakfast until 8.30. However, when we turned up about twenty minutes early the staff let us in to the dining room even though they were still setting up for breakfast and they even offered to give us something to take with us for the journey. Breakfast was fairly basic but it does seem to mainly cater to Spanish clientele so a 'full Engish' would probably be off the menu!

Room Tip: Ask for the new building (18 months old). The rooms are modern and well-designed.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsdabeEstepona, Community Manager at Isdabe Complejo Residencial, responded to this review, 19 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel. Hope to see you here again soon. You can follow our news on Facebook.
A greeting
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2013

Three girls on a girly holiday,booked with travel republic. Nice and clean, stayed in a junior suite in the new block, we had a king/super king size bed and sofa bed. Sofa bed was pretty uncomfortable but bearable if you're only staying a few days! Rooms spacious, nice , modern , tastefully decorated bathroom. No balcony but 2patio doors, requested pool/sea view and got it-other alternative was the car park! Pool area nice and clean, never seemed overly crowded. Hotel guests are mainly Spanish families and older people, three British girls really stood out, hotel caters for the Spanish, restaurant and bar staff didn't really appear to speak English but was overwhelmed at how friendly and helpful all the staff were to us. If you're a vegetarian that doesn't eat fish you will struggle. Dinner was was limited and repetitive - salad bar- 2 choices of meat/fish- potatoes- carrots or peas then dessert. The quality was good but if you stay longer than a few days you may want to venture out for food. Breakfast was similar, good quality, but limited. Bear in mind dinner is not until 9pm which we did find a little too late, we were on Half board basis and you do have the option of having breakfast and lunch or breakfast and dinner.
Hotel is about 10min walk from bus stop, good bus service to take you to Marbella €2.05, Puerto Banus etc, but if I came again I would stay a bit closer to where it's all happening!
Area is good location with proximity to Gibraltar, Ronda , Grenada etc, hotel does provide trips to these places but they are reliant on a lot of people signing up for them, so you're better off arranging for yourself.
Wifi available for extra cost for 3days it cost me 12€ per device, was able to use in room, by the pool etc.
in summary, basic, good value, great for a few days .

Room Tip: Ask for pool/sea view in the new block.
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 100dragonfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsdabeEstepona, Community Manager at Isdabe Complejo Residencial, responded to this review, 1 August 2013
Dear costumer,
Thank you for share your opinion on TripAdvisor. We like to know that you enjoy our hotel. Our buffet offers a wide variety of hot and cold dishes to suit the taste of most of our customers and you can always find a vegetarian alternative. We hope to see you again.
A greeting
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Gibraltar
Level 5 Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 31 October 2012

Hotel Isdabe, or what purports to be Hotel Isdabe, is in fact one block of four blocks within Complejo Residencial Isdabe – a residential complex for Spanish senior citizens. You check-in at the main Complejo reception (you can book into the Complejo sector separately if you wish, at a lower rate) then take a short walk through the grounds to the ‘new block’ – and it’s very nice indeed having been completely refurbished recently to quite a high standard for a 3 star hotel, and obviously aimed at the standard tourist trade. The gardens are nice and it’s right on the beach for those that want that type of holiday. The complex is a little hard to find if you don’t know the area and a little bit adrift from bars/restaurants which are about a 10 minute walk away and across the main highway. A car is really essential unless you just want to lay by the pool or on the beach. However there is a bar and shop close by, although nothing special. The complex is midway between Estepona and Marbella

Room Tip: Make sure you are in the block that is Hotel Isdabe not Complejo Residencial which is really a holid...
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank clark249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsdabeEstepona, Community Manager at Isdabe Complejo Residencial, responded to this review, 8 November 2012
Dear customer,

Thanks for sharing your experience on Tripadvisor. As you mention our Hotel offers excellent value for price. It's a great place to enjoy a few days of rest and relaxation along the Strait of Gibraltar. Our Hotel is a new building that offers a high standard. We appreciate your feedback. We are looking forward to see you again in Isdabe.

Kind Regards,
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Gibraltar
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2012

We were not given what we were led to believe on the web page. We booked with alpharooms.com and were completely misled. There were two standards of accomodation and we were given the lesser which was falsely interpreted on the alpharooms web page. The place was dilapidated and the room we were given was run down and dirty. The second part of the hotel which we believed we had booked into was completely different, when we challenged the receptionist he informed us that if we wanted to stay there it would cost us more money. This is no way to run a booking agency. In the end we left and forefeited the money and it spoilt our day. Very disappointing. Will never use the complex or alpharooms again.

  • Stayed October 2012, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsdabeEstepona, Community Manager at Isdabe Complejo Residencial, responded to this review, 15 October 2012
Hi Sandra,

We regret the misunderstanding. As you can see on our website very clearly differentiate both accommodations. No responsibility of the information of third pages. Sorry for the inconvenience. We spent all our wholesalers documentation for them to publish. We recommend a book next time on our website.

Best Regards,
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Tallinn, Estonia
Level 4 Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 September 2012

We stayed at the new block of the hotel and found the room spacious, clean and comfortable. Service was very friendly and all the amenities were perfectly up to our expectations (internet 1€ per hour, good breakfast, pool, beach, etc). So it's a perfect stay during a road trip in Andalucia, but pretty basic, if you're planning a weeklong vacation on the spot.

Concerning the location, the hotel is pretty far off to the East from the centre (closer to Marbella than to Estepona), so keep a GPS or a map at hand when getting there.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MJakobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsdabeEstepona, Community Manager at Isdabe Complejo Residencial, responded to this review, 1 October 2012
Dear Friend,

Thanks you very much for your recommendation. We are delighted to hear that you enjoyed an excellent stay with us :) The customer satisfaction motivates us to keep working hard every day. We hope to see you soon in Isdabe. We invite you to follow us on our Facebook page.

Greetings from Spain,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Isdabe Complejo Residencial

Property: Isdabe Complejo Residencial
Address: Ctra. Cadiz-Malaga, Km. 168.5 | C/ Del Norte No 2, 29688, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Amenities:
Children Activities (Kid / Family Friendly)
Hotel Style:
#6 Top resorts Hotel in Estepona
Number of rooms: 62
Reservation Options:
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Also Known As:
Isdabe Complejo Residencial Estepona, Costa Del Sol, Spain

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