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“Nice Hotel”

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H10 Estepona Palace
Ranked #8 of 34 Hotels in Estepona
Reviewed 25 July 2014

great service from all the staff which started with a glass of wine as we checked in. Our room was spacious and spotless as was the rest of the hotel. We were half board with flexibility to swap dinner for lunch. Overall the food was very good. The pool area was pretty busy so we opted for the beach where there was always sun beds available. Things could be improved by some better evening entertainment. It's a 20 minute walk to the marina with another 20 minutes to town centre which is not advisable after 10am or before 6pm due to the heat. There is a pretty good bus service that runs every half hour. We stayed for 2 weeks but a week would have been enough as not a lot to do.

Room Tip: If the A/C plays up try switching it on and opening and closing the balcony doors
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank GEOFF B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 12 August 2014

Dear guest,
Thank you for trusting us for your holidays, for taking time to share your opinion and rating us.

It is wonderful to know you liked our service, the space and cleanliness of rooms as the cleanliness of the hotel and food overall.

Thank you also for you recommendations, so future guests will have a greater experience and it helps us also to improve our service. As our main goal y to provide a happy holiday to our guests

We would be delighted to welcome you once again and please don’t forget to recommend us.

Until next time.

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Reviewed 22 July 2014

My new wife and I stayed at the H10 Estepona for a few days at the end of April as a short honeymoon break, the hotel is easy to find, it has some surface level parking at the front of the hotel as well as secure underground parking at a reasonable price.
The ground floor of the hotel is very bright and spacious, checking in was easy and made all the more special as we were welcomed with a complimentary glass of champagne, this was the norm and not just because we were on a honeymoon break as other guests were also receiving champagne on checking in.
We found that our room was a delight, very spacious and spotlessly clean, It had a large and well appointed bathroom, the room was well equipped, had a massive bed that was very comfortable and came with fantastic sea views from a large balcony complete with a table and some chairs.
The hotel management had provided us with a complimentary bottle of champagne which was on Ice in our room and a congratulations card, this was a very nice touch.
The grounds here are extensive and immaculately kept, there are various swimming pools in the grounds which never seemed to get crowded.
There are restaurants in the grounds as well which cater for a wide range of culinary tastes, the food was of a very good standard, reasonably priced and the staff friendly and helpful.
You can choose to open a tab on your credit/debit cards on check in or opt to 'pay as you go'

adjacent to the gardens was an extensive sandy beach that had fixed umbrellas and sun loungers which were complimentary to hotel guests.
The beach was clean and tranquil and seemed sheltered from any landward winds.

We were on a half board package with breakfast and evening meals, the standard of catering here was excellent, the variety of food available should be enough to satisfy any one, it was very tasty and very well presented.
There was plenty of room in the dining hall and the various food displays were well thought out and regularly re stocked as the meal session progressed, we could not fault this aspect of the hotel.
There was an entertainment program published that was displayed on the side of the central stairway in the lobby hall even though it might have been considered to be low season when we stayed it was good to see that this aspect of the guests needs were being catered for.

We thoroughly enjoyed our stay and would not hesitate to return here, our experience of the H10 puts it well above some other supposedly high end hotel brands that we have stayed in during visits to other countries.

Room Tip: Higher floor rooms tend not to pick up as much residual noise from the activities in the grounds
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  • Stayed: April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Graham105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 24 July 2014

Dear customer,
Thank you for trusting us, taking time to share your opinion and for rating us.
We are happy to see you give us a high rating and you find our hotel impressive, as we met our goal in your stay.
It is great how detailed you describe our hotel, and to know you like it,
We will be happy to welcome you again
Until your next visit.

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Reviewed 22 July 2014

Having read favourable reviews before booking this hotel I have to say we were very disappointed with our stay there. We had put in a request for a room on an upper floor but when given our key were told the room was just around the corner on the ground floor. When we queried this we were told that it wasn't possible to put us in the room we had requested until the next evening, as they were fully booked. The first room did not have a sea view which is something we had paid extra for. To try and cut this review short, I will say that we do not think the hotel deserves four stars: Food - average. Location - poor. Beach - VERY poor. Do not go if you are (as we were) looking for a lovely sandy beach. It is very stony and full of large rocks as you enter the sea. Yes, there are sun loungers on the beach but the majority of them are well-worn and guests were reserving sun-beds with towels very early in the day and not arriving until after lunch to use them (not sure how you stop this really!). Although we had booked half-board, it would have been nice to have had a selection of restaurants closer than the 20-25 minute walk away at the marina as dinner was somewhat uninspiring. The hotel is large and on the whole quite pleasant although decor very tired. We won't be returning.

Room Tip: Beach front but very stony beach so invest in beach shoes if you go there
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank richdee504004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 24 July 2014

Dear customer,
Thank you for trusting us, taking time to share your opinion and for rating us.
We apologize for disappointing you by not reaching your expectations with your stay, as our main goal is that our guests have a great stay and we did not achieve it. We do inform you that we provide what customers book, always trying to fulfill our guests requests when possible, and as we can read this time was not.
We are sorry to read you do not like our location (sea front) and the beach in front of the hotel, which is a natural public environment where we cannot manipulate. Nevertheless we find important your opinion on food, decoration and subbeds; so we can improve our service, and if in the future you give us another opportunity, you will have a pleasant stay.

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Reviewed 20 July 2014

Stayed just 3 days in July. Disappointed at arriving to hear that the hotel only received our booking that day but we booked via Expedia 1 month before. We struggled into reception with 2 suitcases a 2 golf bags with no help offered. The one bag trolley was in use! Also found out that the guy stood outside chatting up a lady guest was part of the reception team. Not an impressive start. Finally got to the room that was twin and not the double bed booked.

That aside the hotel is good, nice spacious clean room with great sea views. Excellent breakfast quality and selection. Good quality food at reasonable prices by the pool. Usual standard of kids and adult entertainment each night. Walk to the marina with many bars and restaurants catering for families about 10 to 15 mins walk. Estepona is a very nice family destination and the H10 a good choice.

Room Tip: Check they have received your bookings nod have the bed option booked.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Hammy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 12 August 2014

Dear guest,
Thank you for trusting us for your holidays, for taking time to share your opinion and rating us.
We are really happy to read that liked the hotel, the space and cleanliness of rooms, the views, the quality and selection for the buffet breakfast and food and pricing of food by the pool.

We apologize for missing your needs with the bags at the entrance, we will give the reception team your regrets. Also our apologies if you not received a room with double beds as you requested. We try to provide what guests request in their bookings, but unfortunately if you did not have it was because it was not possible.

We would be delighted to welcome you once again and please don’t forget to recommend us.
Until next time.

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Reviewed 16 July 2014

We arrived at the Estepona Palace on the 4th of July following a day in Malaga. We were supposed to be greeted by a personal check-in as we upgraded to the Privilege Package. There was no one at the door to welcome us, nor did we receive the complimentary champagne or personal check in. We simply went through the normal process at the front desk and received our keys. We walked ourselves and our luggage to our room on the 3rd floor. Based upon other reviews that we had read, I had requested a room on the 3rd floor or above. We were very pleasantly surprised by the fact that our request was honored. The room was very spacious and well appointed. We had a huge bathroom and extra large private terrace overlooking the Mediterranean. The air conditioning only works when you place the room key in the slot near the door. We always kept one key in the slot allowing the room to stay cool throughout our stay. At night we were able to open the sliding glass door and window so we could listen to the sea as we fell asleep. Additionally, there was a sliding window in the shower which allowed us to look out at the sea as we took our showers. This was a very cool treat ! If we never left our room, this review would look very different, however, there is more to share. Here is the rest of the story:

The Privilege Package is a waste of money. You are supposed to have the opportunity to access a special lounge which was to be stocked with alcoholic and non-alcoholic beverages. Unfortunately, the choice of alcohol was less than stellar and seemed watered-down. Snacks were also supposed to be available however they were very limited and less than fresh. Only one of the two computers in the lounge worked, and you were unable to print as it was not hooked up to the machine. There was also a special lounging area closer to our room that had a refrigerator full of non-alcoholic beverages and apples. We were also given a one time entrance to the spa. While I did not take advantage of this service, my partner did. Having been to spas at various other resorts, he came back very disappointed. He paid for a deep tissue massage that was nothing more than a weak rub down. Additionally, he was given a paper and string bathing suit to wear while in the spa. Seriously. Please so not waste your money on the Privilege package...it is a waste of money.

We also paid for breakfast each morning during our stay. The food available was good and varied. Mimosas were available each day. However, there were often days when it took 5-10 minutes for someone to come to our table to ask if we wanted coffee. The wait staff was less than friendly and appeared to be bothered by our requests and presence.

The only evening we decided to have dinner at the resort we noticed a bunch of napkins and other trash items sitting right off the terrace from our table. The next morning, it was still there as no one had picked them up. I took a picture of this and may add it later. The meal was less than stellar...I would definitely not choose the all-inclusive option if this is the food consistently served in the buffet.

The pool area was nice and clean, but the hours of use were very limited. One pool was heated, one pool was not. They would always close the non-heated pool almost an hour before the other. Lounge chairs were plentiful, however, if you didn't get out early enough to save one, there were none available. Policy states that you may not save seats....but that is not enforced at all.

We avoided the pool area and chose to lounge by the sea. Most days we were able to secure two loungers under an umbrella, however, people also were leaving towels to save them in this area as well. The beach was very rocky, making it very difficult to swim. There was a public beach about 5 minutes away that was less rocky, but it was a public beach.

We had a rental car because we were doing several day trips. We were able to find parking each day for free, but it was across the street in a small lot. There was parking in the front of the resort, however employees of the resort seemed to be using those spots.

There were several bars at the resort, however they had strange hours and were expensive. I had a mojito one day that was not made at the bar but rather in a room behind the bar. It was nothing more than a margarita with a few pieces of mint thrown in the cup.

Having been to numerous all-inclusive resorts in Cabo, Cancun, and Riviera Maya, Mexico, this resort does not even come close the service and quality that we received in Mexico. This was supposed to be a 4 star resort...in Mexico, it would be 2.5 to 3 at best. Either Europeans are not very demanding, or they don't know what is happening in other areas of the world.

The fact that we were taking day trips every other day made this a tolerable experience. We would definitely do a European trip differently next time. If you are looking for a relaxing, all-inclusive resort experience, I strongly recommend you look to Mexico or the Caribbean instead. The quality of food, drink, and outstanding service could not be matched here in Estepona.

The place was packed with people from all over Europe...I am guessing they have no idea what lies across the pond.

Room Tip: 3rd floor or above !
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank pennstate1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 12 August 2014

Dear customer,
Thank you for trusting us for your holiday, taking time to share your opinion and for rating.
We are really happy to know liked your rooms, the space, the views and the possibility to hear de sea each night. Also that you liked the food at the buffet restaurant.
Reading your negative opinions, where are really sorry they were not mentioned during your stay, so we could have stopped providing the privilege service during your stay.
We do not have doorman service, and once you arrive to reception, you can find a separate area were we provide the personalized Privilege Check-in, as in the check-in we offer everyone the welcome drinks.
The privilege service is worth the money if what guests are looking for is the following:
Privilege Lounge with free drinks and snack service, 55” LED TV, Internet and daily newspaper service, access to the new Privilege Solarium, reserved table in our Alborán Restaurant throughout your stay so you do not have to wait if any queues have been formed in the entrance, one free visit per person per stay to the Despacio Spa Centre water circuit (minimum stay of 3 nights required) and exclusive 10% discount on treatments, rooms are cleaned and prepared twice a day, À la carte Room Service with no service charge, personalised check-in and check-out, late check-out until 5 pm (subject to availability), guest Service at your disposal, room with terrace and views of the sea and swimming pool (equipped with sun loungers and parasol), Welcome gift in the room, dressing gown, slippers, VIP amenities and exclusive pool towel, Nespresso coffee machine, iPod, iPhone and MP3 dock with radio clock, pillow top mattress and pillow menu, free safe, daily newspapers and weather forecast.
We consider a wide range of spirits (10 diferent types), besides beer and wines. Not watered down (there is no need for that, remember we have international brands for the all inclusive service). Each morning we provide pastries in the morning and snacks in the evening, freshly prepared daily.
Sorry If the Spa treatment was not being as expected, but analyzing with the spa team, you partner had a feet reflexology treatment instead of a deep tissue massafe, meaning it stimulates de reflex points of the feet, no need making harm.
We provided disposable underware for guests when they finish with the water circuit and go to get a treatment, so can get dry and feel more comfortable. We never provide this as bathing suit, as it is compulsory to enter the water circuit area with a proper bathing suit.
Apologies if at peak moments it took to the a team member between 5-10 minutes to ask you for your coffee needs, and assure you that we always try to please our guests as we want them to have a great stay, as friendliness of staff is the most common opinion within our guests. Also to inform you are team cleans the hotel’s areas frequently a few times a day, to ensure everything is clean.
Yes, we do have opening hours for pools, as there has to be a life guard in our practice of keeping safe our guests; also we ask our guests to please not reserve sunbeds, and if a guest does not find a free one, he/she just has to inform our team member which will find a free one or provide one in the pool area.
The beach is a natural public environment, which cannot be manipulated by the hotel’s team. We can only do something is in the limited area were the town hall let us provide sunbeds and parasols.
Parking is an extra paid service in the hotel’s garage. Everything else is public area, meaning anyone (including staff) has the right to use it.
Our sincere apologies if we did not reach your expectations in service, besides the room.
Just as information, this hotel is not an All Inclusive resort. The all inclusive is the service provided as something “extra” so guests can eat and drink what is stated in this service.
We hope you do visit us in the future again.

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Reviewed 10 July 2014

My husband and I returned last night from a weeks stay at H10 estepona... Hotel is beautifully clean and very impressive. Due to the location I would recommend the all inclusive option as paying for a cab (or a 20 minute walk to marina or 40 min walk to estepona centre) would become quite expensive and time consuming if you had to eat out for your meals. Also you have to actually get to estepona centre to catch a bus to many places and the bus from near the hotel is very hit and miss! The food is gorgeous and there is plenty on offer and same goes for the drinks, there's an extensive choice of branded spirits, cocktails, cava, wine, beers to choose from and they are given in very generous measures. You have a choice of 3 bars during the day (1 is payable even if youre AI and it seemed to be empty most of the time) The other is the pool bar that serves really nice freshly cooked burgers, pizzas, Chips etc. this bar then closes at 6pm, and the lobby bar that closes at midnight. Therefore once you have been in the restaurant and finished dinner you only have the lobby bar that is open for AI customers. I do agree with the previous reviews that a lot of the staff where quite unfriendly but on the other hand there were a couple in the restaurant and bar who were great.. There is a private beach just off the pool area which is lovely and quiet and we never had a problem trying to find a sunbed at any time... All in all we had a lovely time during our stay but due to its location and lack of shops/ bars around we probably wouldn't return but if you're looking for a beautiful hotel for where to relax fir the week and chill it would be ideal...

Room Tip: We paid extra for a sea view and we were so glad we did.. Room 368 is amazing!
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank foxymartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 29 July 2014

Dear customer,
Thank you for trusting us for your holiday, taking time to share your opinion, for rating us and recommending the all inclusive service.
It is great to know that all in all you had a lovely stay, and hope you do return.
We would be delighted to welcome you once again.
Until next time.

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Reviewed 9 July 2014

Currently staying at this hotel!! We have 3 days left!! We booked this hotel cause we are going to a wedding nearby so needed a hotel fairly close. We chose this hotel cause it said family friendly and looked amazing. The hotel itself is amazing, lovely white hotel with turrets that are lit up at night. The rooms are lovely spacious and clean with a lovely modern bathroom. The double bed is 2 singles pushed together which is okay but obviously not a double bed!! All areas are kept clean and tidy. If you are coming all inclusive and you like a drink this hotel gives the real stuff jack Daniels Smirnoff vodka ammereto all the brands :) which is very unusual for an all inclusive! Food is good and each day you can watch your desired meat or fish being cooked in front of you! The beach is directly behind the hotel although the sea is a little rocky and rough! Now for the bad bits!!!...... The pool is absolutely freezing, I go away every year and love going in the pool but this one is so cold the only way to get in is to jump in, and the baby pool is even colder!! Although there was kids playing in it my daughter hated it and she refused to go in!! (She is 2) also the pool does not open till 10am this is crazy! I have never been sitting on a sunned waiting till 10am for a pool to open!!!! If you have older children you can not jump in can not use kilos can not throw a ball basically you can swim and that's it no fun in the pool!!!!! So very boring for older children!
the staff are not what we are used to and hardly speak or smile! Some are extremely rude and we met a few other couples who had to complain about the rudeness of the staff :( not good for a supposed to be 4 * hotel!!!! I like to go shopping of an evening and you need to walk a good 45 mins at speed to reach the shops there are no shops at the harbour like some of the staff will tell u!! You need to walk further than the harbour! So overall a beautiful looking hotel but needs new staff and needs a more fun family friendly atmosphere!!!! And a warmer pool!!!! :)

Room Tip: Make sure you ask for a room 1 or above. There is basement rooms with no view!
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank vikki2301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10EsteponaPalace1, Assistant Manager at H10 Estepona Palace, responded to this reviewResponded 25 July 2014

Dear customer,
Thank you for trusting us for your holiday, taking time to share your opinion, for rating us and recommending us.
It delights us to read you like the architecture of the hotel, our All inclusive program and the food.
We apologize if opening hours and pool’s water temperature in July did not meet your expectations.
The rules in the swimming pool are for safety, as our guests health and wellbeing in the hotel premises is our responsibility. That is why we cannot allow in the pool area guests doing as they wish if it may ending in an accident.
We are a family friendly hotel, with play ground, mini club and children activities. You also have nature for you, as in the beach you can play to all you like.
Regarding our staff, we apologize if you felt they were somewhat rude, usually all guests pride the friendliness of our team members, which in your case it was not achieved.
Please recommend us and visit us once again. We will be happy to welcome you.
Until next time.

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Additional Information about H10 Estepona Palace

Address: Avda del Carmen 99 | Playa del Guadalobon, 29680, Estepona, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Estepona
#8 Family Hotel in Estepona
#8 On the Beach Hotel in Estepona
#8 Romantic Hotel in Estepona
#8 Spa Hotel in Estepona
Price Range: £70 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Estepona Palace 4*
Number of rooms: 237
Reservation Options:
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Also Known As:
h10 Estepona Palace Hotel Estepona
h10 Hotel Estepona
Estepona Palace
H10 Estepona Palace Costa Del Sol, Spain

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