Arrived the day it opened for the season and a new re-branding (former Crowne Plaza) and expected some hiccoughs. We weren't disappointed. There was a complete lack of organisation and a bit of a laissez faire attitude. Attention to detail and consistency was missing and a completely help yourself style breakfast was not what we expected or wanted. We did not have dinner in the hotel as this was also a buffet style service neither of which one would expect of a 5* hotel, which this is certainly not. The was a lack of hotel information on general display so it was not easy to know when things were happening or available.
The one saving grace was the staff who were very good and accommodating but unfortunately showed their lack of training and guidance in superior hotel technique.
I hope they get their act together as the staff deserve the hotel to succeed but on this showing it will be a steep mountain to climb.
- Official Description (provided by the hotel):
- Discover our first hotel specially for adults. Perfect for honeymoons, romantic getaways or anniversaries, whether it is for a relaxing holiday as a couple or for having fun with your friends with our entertainment team. ... more less
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- Also Known As:
- Senator Banus Spa Hotel Estepona, Costa Del Sol, Spain