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“Not the best” 3 of 5 bubbles
Review of Senator Banus Spa Hotel

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Senator Banus Spa Hotel
Ranked #6 of 36 Hotels in Estepona
Certificate of Excellence
London, England, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not the best”
3 of 5 bubbles Reviewed 29 June 2014

Hotel is clean and tidy but certainly lacks that of a 5 star, poolside restaurant is poor, only ate there once, that was enough. Hotel is a bit off the beaten track if you like walking out in the evening no the best place to stay. Rooms are okay, no problem, although I did request an upgrade but was not prepared to pay the extra 140 euros per night., shame it wasn't offered at a more reasonable rate as the next day they had to give these rooms to people who were not prepared to pay any extra at all. Daily maid service, although not very good, beds only pulled over and bathroom not cleaned thoroughly, floor not cleaned or swept at all.

Room Tip: Not this hotel if you want 5 star
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, 10 July 2014
Dear Guests,
First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.
We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.

Best Regards

Abel Garcia
Gerente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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601 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
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English first
Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 27 June 2014

Is this hotel worthy of a 5 star. Rude male receptionist beyond belief. We arrived at 4pm to be told that they had relet our room. They denied receiving an email from EasyJet. EasyJet could prove it had been sent. The receptionist would not let us speak to the manager ourselves although he spoke to the manager on the phone in front of us in Spanish. All he could keep saying was we were a "no show". Our room was paid for in advance for the week. Come midnight we had nowhere to stay and although we patiently waited for them to resolve, we had to find our own alternative accommodation at midnight. They did not offer us a room to freshen up, a meal, drink or any facilities at all while it was being sorted. We now know how it feels to be treated like criminals. They did not reinstate the booking and we moved to the 4* Banus Senator Spa Marbella the next day, which was wonderful. The staff were so lovely and helpful. The room was huge and the swimming pool on the roof fantastic. 2 days of our hols utterly wasted.

Stayed June 2014, travelled with friends
Helpful?
13 Thank JacquiLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gwespyr
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

very clean spacious
good pool and bar- nice snacks
good breakfast but finishes 10.30 prompt - beware
hen party arrived - very degrading rough and noisy- surprised hotel booked them and didn't ask them to behave or leave - kept us awake all night - ashamed to be a woman and British
transfer too long hotel should look into own transport for guests at a fee as 3'5 hrs for a 45 min drive is just NOT ON and they will lose trade
Nice before hen party arrived as adults only hotel (supposed to be)

Room Tip: not next to a hen party
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  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chriss d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, 1 July 2014
Dear Guests,
First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

Best Regards

Abel Garcia
Gerente
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kildare
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

Some aspects of this hotel are very good - great breakfast, beautiful suite with a huge balcony, nice pools with plenty of beds. But the negatives are so irritating that they spoil the good aspects. My husband and I spent 9 nights there from 13 June 2014. We were on half board and in a suite. We arrived very late and were delighted to have a cold platter waiting for us as we had missed dinner. The buffet dinner was fine, not great but ok. There was an option to have 3 of our 9 dinners in the hotel's "A La Carte" restaurant. We tried that once and that was enough as we preferred to fill up on salads and breads if there was nothing we liked on the buffet. Wine list was good and reasonably priced.
Housekeeping is all over the place in this hotel. There is absolutely no continuity of care. Firstly the towels were of very poor quality and quantity. We were allocated one small blue towel each for the pool. To change this we had to go to reception and then the maids would not take the old towels. In 9 days we asked only twice for a pool towel change and the receptionist wagged his finger at me and tutted on the second occasion. I felt like a naughty school girl! The bathroom towels were tired, flat and very off white. On the one day that I got a nice towel I followed instructions on keeping the towel - for the environment!!- but it was replaced. There was no bidet towel and I used a hand towel and left it in the bidet as a hint. It wasn't taken so I left a note in faltering Spanish. That worked. There were no flannels, soap was not always replaced so a few times we had to use bath gel as soap. We did not use the hotel bath supplies except for the skin lotion but it was never replenished. There was no toilet brush. The bathrobes were appalling - grey/white and ragged.
For 3 of our 9 nights there was a turn down service - why not every night?
For the first 4 days of our visit there was no wifi in the hotel. According to reception, this was a local problem. However we got wifi in the American cafe across the road.
The guests varied in age. This is an adult only hotel but for both weekends we were there some adult children amongst the guests. These appeared to be stag and hen parties. Two in particular were quite disruptive. Since the pool has 2 pools I would respectfully suggest that the pool at the spa area be confined as a "wellness" area where people on holiday for peace and quiet might actually get some. There were many very drunk young men and women at the pool on Saturday and Sunday, 13 and 14 June. The manager was very quick to quell any very boisterous behaviour and I applaud that. But the bar continued to serve alcohol to these already very drunk young people. Until they left we felt uncomfortable and worried about their safety.
This hotel is better suited to younger people - especially at weekends.

Room Tip: Rooms on higher floors will be quieter.
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank joeleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, 1 July 2014
Dear Guests,
Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day.
Best Regards

Abel Garcia
Gerente Senator Banús Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

I stayed here for 8 nights with my girlfriend and we had a great stay. Hotel is great and rooms are very spacious. Pool area is very relaxing. Staff were very helpful and friendly. Restaurants and bars in walking distance. Can't wait to return!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank RobSwans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, 25 June 2014
Dear Guests,
First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

We stay in your entire disposal and hope that you return to visit us in other occasions,

Abel García
Gerente Senator Banús Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

Beautiful hotel, nice location and good staff.
Overall we really enjoyed the week away in the hotel. Location is a bit of a trek from the airport, I would advise to rent a car rather than use transfer, it took us 3 hours to get here from Malaga. Bars, restaurants and shops are a 10 minute walk away and beach is 15 minutes but not that nice when you get there. Puerto Banùs is a 10 minute taxi for €20 but also a local bus that is only €2, comes every 20 mins.
Rooms are spotless and kept really well, we were upgraded to a suite which was great, hotel staff are really friendly and helpful.
Restaurant at the pool is hit and miss depending on staff working. Had some nice bar food but also had to send back food also.
Overall I would recommend it to couples looking for a chilled out holiday.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, 25 June 2014
Dear Guests,
Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day.

We stay in your entire disposal and hope that you return to visit us in other occasions,

Abel García
Gerente Senator Banús Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballymena, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

Had a fantastic stay at this hotel. Staff extremely friendly & helpful. Room was cleaned & towels changed daily. Rooms extremely comfortable. The pool area was so relaxing. Great surroundings & the spa was fantastic! I would most definitely come back again! Top rating from me.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Saranne1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Senator Banus Spa Hotel, responded to this review, 25 June 2014
Dear Guest,
Thank you very much for sharing your experience with us and especially to highlight those aspects you liked more.
I have to tell you that we continually draw on your feedback to improve constantly to offer the vision of establishing a memorable way.
Hope to see you soon again and receive a warm greeting.

Abel García
Manager Senator Banús Spa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Senator Banus Spa Hotel

Property: Senator Banus Spa Hotel
Address: Carretera Nacional 340 KM 168, 29680, Estepona, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Estepona
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Estepona
#6 On the Beach Hotel in Estepona
#6 Spa Hotel in Estepona
Price Range (Based on Average Rates): £
Hotel Class:5 star — Senator Banus Spa Hotel 5*
Number of rooms: 146
Official Description (provided by the hotel):
Discover our first hotel specially for adults. Perfect for honeymoons, romantic getaways or anniversaries, whether it is for a relaxing holiday as a couple or for having fun with your friends with our entertainment team. ... more   less 
Reservation Options:
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Also Known As:
Senator Banus Spa Hotel Estepona, Costa Del Sol, Spain

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