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All reviews puerto banus pool bar bar amara lovely hotel robin hood on arrival star hotel hen party upgraded to a suite rooms face bottle of cava romantic break busy road smaller pool sun all day huge balcony main road
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Reviewed 12 September 2018 via mobile

Postives: Our room was quite good, clean and spacious, food good, enough sunbeds and parasols available, pool area noise free, no kids no ball playing, extremely relaxing, stress free area definitely. Plenty of free parking outside hotel. On the negative side i expected a 5 star service it wasn't there, service below average at times, small variety of foods available though good quality, empty plates took quite a bit to be removed, specially during breakfast, paid loads expected more.

Stayed: August 2018, travelled as a couple
5  Thank Salvador D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 2 weeks ago

Dear guest,

We thank you for your positive feedback and sharing your impressions with us.

We are pleased that you enjoyed your stay and were satisfied with our service. Our main goal is to make our guests feel comfortable in our establishment and leaving us with wonderful memories of their holidays.

I deeply regret the inconvenience caused during your breakfast, I will personally take care about this issue, to avoid further dissatisfaction with our breakfast service in general.

I would like to reiterate our gratitude and hope we can meet you as soonest as possible in our hotel or in any of the Senator Hotels & Resorts chain establishments.

Respectfully yours,

Diego Reglero
GM Senator Banús Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

I treated my husband for a three day break just the two of us at the Senator at Puerto Banus for his Birthday last September. The hotel was clean, room was huge (junior suite), service was perfect and very peaceful to relax for a few days. The food was really good even the snacks at the pool bar/restaurant and the coctails were amazing and big. The spa is amazing and recommend it. Would totally repeat!

Room Tip: Incredible spa
Stayed: October 2017, travelled as a couple
3  Thank Laangy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for taking the time to leave your magnificent comments referring our hotel to other readers.

We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one.

We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times.

Attentively yours,

Diego Reglero
GM Senator Banús Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2018

Firstly I am not a travel agent. We have just had our second stay this year at the Senator Banus. If you want an immaculate room, great food, professional service and a stress free holiday this is the hotel for you. The staff are fantastic and unobtrusive while delivering a super service. Jamal in reception was super and understood perfectly my particular requirements regarding our room. Jessica and the Spa staff are the best you will get. Super treatments that don’t break your bank account. The adults only element is not to be under estimated. Breakfasts are relaxed where you can serve yourself your own particular coffee or tea. The pools are chilled with a very efficient poolside service. If you want to eat outside the hotel there are numerous nice establishments located close to the hotel. This is the place to recharge the batteries. We will definitely return.

Stayed: August 2018, travelled as a couple
4  Thank Curiosity629595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 12 September 2018

Dear guest,

Thank you for taking the time to leave your magnificent comments referring our hotel .

We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service.

Your remarkable review of all our staff will surely be appreciated by the entire Senator Banus Spa Hotel team. On behalf of our staff, I sincerely thank you for your kind consideration.

We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times.

Attentively yours,

Diego Reglero
GM Senator Banus Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018

My partner and myself stayed here for first week of August. It was our anniversary treat to each other and it was excellent. We stayed half board and it was everything we hoped it would be. If you go, you will return. We will!

  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank gilmanm2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 12 September 2018

Dear guest,

Thank you for choosing our establishment and for taking the time to share your experience with us.

We are so glad to know that you enjoyed our hotel facilities and services . We continuously work to provide our guests with the best level of service and exceptional experiences, and we are delighted to have achieved your expectations.

On my own behalf and of all our team in Senator Banus Spa Hotel would be delighted that you provide us the opportunity to welcome you in our hotel again.

Respectfully yours,

Diego Reglero
GM Senator Banus Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

The room was spacious and relaxing. The Spa was small compared to the Marbella Senator Spa Hotel, but also relaxing. The pools were large but quite shallow which surprised us.

There is no jacuzzi for general use so you have to pay 19 euros for the Spa jacuzzi unless you purchase the superior rooms with a jacuzzi. The bar lady was very rude but the staff generally were helpful and nice.

We got complementary chocolates, fruits, a bottle of water and cava (but we don't drink alcohol so that wasn't any use). We asked whether there was anything we can replace the alcoholic beverage with and they said no which was a bit disappointing.

It's a decent place for a Spa weekend but not that much is going on. Wish there were more activities in the hotel - live music (they have a grand piano but no performances), any form of entertainment would have been nice especially when the hotel is so far away from the centre of Banus. I would even say that the hotel is more in Estepona than Banus!

  • Stayed: August 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carmel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Banus Spa Hotel, responded to this reviewResponded 27 August 2018

Dear guest,

Thank you for your feedback and sharing your impressions with other readers.

We regret that we have not fully met all your expectations.

Regarding our staff I will take your positive comments them personally, your comments makes us feel really proud of our daily work, with the only goal of meeting our guests needs. Nevertheless, we will take into account your impression about our bar lady to avoid similar situation.

We will take into account your impressions and will work to improve these points you mentioned so your perception of our product will be completely satisfactory next time you visit us.

We stay in your entire disposal and hope that you return to visit us in other occasion, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay in our establishment.

Respectfully yours,

Diego Reglero
GM Senator Banús Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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