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“Just okay”

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Holiday Inn Express Malaga Airport
Ranked #44 of 89 Hotels in Malaga
Reviewed 8 January 2014

This hotel has a warm and welcoming feel to it when you walk in. The attendants at the front desk are helpful and friendly, and although the breakfast was simple, the cuisants were fresh. We appreciated that there was a breakfast provided for very early morning travelers. On the negative side - our non-smoking room smelled of smoke, the place was quite difficult to find since the outside signs were faded, and as many reviewers have pointed out, it is difficult to get to the airport unless you have a car.

  • Stayed: December 2013, travelled with family
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Thank 100Paige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this reviewResponded 25 January 2014

Dear 100Paige,

Thank you for taking the time to express your feedback about your stay. I truly regret that the room you were given was not completely at par with your liking. I appreciate you letting us know about this as this is our best means of improving what we can offer. Despite this, it is good to know that you found our staff to be friendly.

Again, we thank you for your review and apologize for any shortcomings.

Sincerely,

Pam G
Case Manager
IHGCare

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445 - 451 of 1,271 reviews

Reviewed 5 January 2014

We used this hotel for the one night after arriving at Malaga Airport in the evening. It turned out to be the best location for us as our car hire company, Delpaso, were located right next door. Room was as expected for airport hotel, small and compact, but clean and beds comfy. Staff on reception both on arrival and check out were polite and efficient. Breakfast was ok. No real reason to complain. Can understand previous comments about how difficult it was to find although close to airport. We were lucky in being driven there by the car hire shuttle bus and the driver used the short cut off the roundabout to into the area for the hotel car hire office. Otherwise you have to drive up the dual carriageway and back down to access hotel.

  • Stayed: December 2013, travelled as a couple
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Thank laura1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this reviewResponded 20 January 2014

Dear laura1503,

Thank you for leaving us feedback about your recent stay. It is nice to know that overall you had a commendable stay and you found our rooms to be comfortable and staff accommodating.

Please see us soon if your travels bring you back to the area!

Sincerely,

Pam G
Case Manager
IHGCare

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Reviewed 19 December 2013

Stayed here for 1 nights after a late evening flight from the UK. Difficult to find if driving yourself as you have to go into Malaga before doing U turn and then back towards the airport. Rooms were good , nice bed and bathroom. Breakfast was free for all, given that we arrived at the same time as a coach party were having there breakfast prior to their departure. Overall , value for money and a good nights sleep in a basic hotel.

  • Stayed: September 2013, travelled as a couple
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Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this reviewResponded 3 January 2014

Dear Chris H,

Thank you for your review of our hotel. We certainly apologize for the inconveniences you experienced trying to find the hotel.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. We are pleased you did find your room and bed commendable.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,

Brenda J.
Case Manager
IHGCare

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Reviewed 14 December 2013

Located just 20 minutes from the city and very close to bus stop. you can reach the hotel easily in less than 10 minutes, ifyou alight from airport, through airport shuttle -line A. Dont forget to reimburse the ticket amount of 3 euro by exchanging the ticket in the front office.
Positives -Hotel is very good, neatly maintained, very comfortable for the couple and family. Has all the qualities and trademark of Holiday inn. Decent breakfast. Warm reception. Decent bedding. considering the cost of stay with free breakfast, i am sure this is best bet.
Negatives - No cooler or Air conditioner in the room. Though i noticed few have commented about this already, looks like hotel management intentionally dont want to spend money in this. Wondering the stay will be horrible in summer, if AC doesnt work. i was expecting some more items in breakfast. coffee was horrible.
I have been in holiday inn in other countries -US and singapore. i am usually amazed by the breakfast items, bedding, toilet items provided, quality of the reception. holiday inn-malaga falls short when i compare with other holiday inns. But i should be reasonable in my comment- holiday inn-malaga is the cheapest. i can tick this hotel for all the basic comfort - they cannot run business if they provide all the luxury i mentioned above for this cost.
Overall, i am happy with the stay!!. would recommend for everyone

Stayed: December 2013, travelled as a couple
1  Thank PriyaChinnasamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

I would never recommend this hotel. Although it is billed as an "airport hotel", it is not accessible from the airport except by a 15 euro, 5-minute taxi ride, or a bus ride and walk over the highway by pedestrian bridge. The location is abysmal, and the hotel is very run down. The staff seemed alternately friendly and rude.

Room Tip: Go to another hotel. Really.
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  • Stayed: November 2013, travelled as a couple
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Thank Jenny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this reviewResponded 13 December 2013

Dear Jenny R,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the location of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 22 November 2013

Totally acceptable for a few hours of sleep at night: good rooms & comfort but no extras. Breakfast is horrible if you don't eat pastry: I only had coffee. Location is worse than expected: we thought it would be much closer to the airport, being an "airport hotel".

  • Stayed: October 2013, travelled with family
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Thank HannaBragberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this reviewResponded 8 December 2013

Dear HannaBragberg,

Thank you for your feedback and for choosing our hotel. I am truly sorry to hear that the breakfast served during your travel did not live up to your expectations. Rest assured that your comments will be looked into and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed 21 November 2013

We stayed here for a week in mid-October 2013. We were searching for a hotel with a simple breakfast and wifi that we could use as a base for day trips from Malaga using our rental car. This hotel met all our needs, to include an English-speaking staff. However, if you arrive unprepared, you will be frustrated and/or disappointed. We wanted a hotel near the airport, as we have learned that you can always follow the signs to the airport in the rental car and eventually find your hotel. Unless you have lots of luggage and/or mobility problems, you can walk to the hotel or take the bus, which is about a kilometer from the terminal. If you do this, check out Google street maps and walk under the railroad bridge directly to the hotel. Previously writers have noted that it is also possible to drive this route, which essentially cuts through multiple parking lots. Taking the bus involves walking over a pedestrian bridge. If you are driving from the airport, again use Google street maps! The route, which uses one-way roads, is over 5 km and involves multiple traffic circles. We noted some street construction, so using GPS may not work properly. There is a gas (petrol) station next to the hotel. Parking was complimentary and we had no problems. As for free wifi, be sure to get an InterContinental Hotels Group (IHG) Rewards account and link it to your reservation. (You can establish an IHG Rewards account online easily.) Otherwise, the cost for wifi is at least 5 Euros per day! Breakfast is basically cold cereal, sliced cheese and meat, and bread. Nothing fancy, but we expected exactly that. The staff was extremely helpful in directing us to banks, the post office, laundromats, groceries, etc. The only thing we wished we had was a small refrigerator in the room.

  • Stayed: October 2013, travelled as a couple
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Thank tgbrfv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Malaga Airport

Address: Avenida Velazquez 294 | (Junto N-340), 29004 Malaga, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #44 of 89 Hotels in Malaga
Price Range: £45 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Malaga Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the closest Hotel to Málaga International Airport. The brand new Holiday Inn Express Málaga Airport is a comfortable and modern establishment ideally suited for both the Business and Leisure Traveller. If your flight is arriving late or you have an early departure time, and need a comfortable and familiar place to stay, this is the ideal place to stop over. SPECIAL OFFER:If you reach the Hotel via Public Transport (Bus 19) we will reimburse the Bus Ticket. Don't Miss Out!! Inaugurated on the 26th of June, 2008 its fantastic location makes it the ideal base camp to start off your day in the Malaga Area. Located directly on the N340 Motorway and with easy access & connections to all major city ring roads, the Holiday Inn Express Málaga Airport is surrounded by the Business Parks of Guadalhorce, Villa Rosa, and San Luís; and only a 2 minute drive (800m) from the Airport!For the leisure traveller the Hotel is next to Málaga's main beaches such as Guadalmar, Torremolinos and Benálmadena as well as Málaga City Centre.In the morning, we offer a delicious COMPLIMENTARY Continental Buffet Breakfast to all our guests! Both Wi-Fi and High Speed Internet Access (HSIA) are available (at a charge).And now we offer a Limited Dining Service (Monday-Thursday) in our 'Restaurante La Biznaga' for 12 Euros + VAT. ... more   less 
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Also Known As:
Holiday Inn Express Malaga Airport Hotel Malaga
Holiday Inn Express málaga
Holiday Inn málaga
málaga Holiday Inn
Holiday Inn Express Malaga Airport Costa Del Sol, Spain

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