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“Only for overnight stopover”

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Holiday Inn Express Malaga Airport
Ranked #44 of 87 Hotels in Malaga
London, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Only for overnight stopover”
Reviewed 3 May 2014

Only suitable for stopover to catch an early morning flight as the hotel is so close to airport. The room was clean and well equipped. Offered express breakfast from 4:30 am onwards. Airport taxi to/ from hotel costs around 20 EUR. It might be difficult to reach the hotel by car even with the help of GPS.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Salman J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this review, 19 May 2014
Dear Salman J,

Thank you for taking the time to post a review of our property. We are so pleased you liked the room accommodations you had. We're sorry for any shortfalls you have experienced during your stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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English first
London, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 May 2014

I simply cannot 'express' my disappointment with the location of this hotel.
Later found out that it is much easier to stay in a hotel in town, which is roughly 15 minutes away by train and costs 1.70 Euros each way.

Stayed here for two different nights en-route to Marbella and on my return home.

It professes to be conveniently located 5 minutes away from the airport, which is true, but only on departure. Getting to this hotel from the airport takes about 20 minutes because of its location, as you have to head into town and back on yourself.

Taxi fare to the airport cost me 15 Euros, which was a big rip-off for a 5 minute drive. Bus fare was also more expensive and cost 3.50 Euros, as opposed to 1.50 Euros charged in the town centre.

Breakfast was gross, everything was cheap and inedible.

Never enough staff on reception, had to join long queues with waiting times of at least 10 minutes, just to ask a question.

Sign up to IHG Loyalty rewards for free WiFi, if you do choose to stay here.

I would rather find a nice hotel in town and avoid this one.

  • Stayed July 2013, travelled solo
    • Value
    • Location
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Helpful?
3 Thank STORM369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this review, 16 May 2014
Dear STORM369,

First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to the area.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Travellers are raving about these Malaga hotels

England
Level 5 Contributor
98 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 28 April 2014

Stayed 1 night before flying at the airport the next morning. The small bar area was open late as I arrived late. Room was clean, fairly new and to a high standard. The breakfast selection was wide and good. This is a decent holiday inn and ideally suited for the airport.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdventureExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 April 2014

Complete rip off!Horrible service, horrible food. Stay away from this hotel unless in an emergency. Staff is rude, never smile, food is disgusying. Plenty of good options in citycentre, and taxi drivers will charge you 20 euros for 3 min ride anyway. Stay away!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Frozentoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Exp... M, Guest Service Manager at Holiday Inn Express Malaga Airport, responded to this review, 29 April 2014
Dear Frozentoy,

Thank you for your stay and for leaving us a feedback. Please allow us to apologize for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please give calle me directly
under 0034 952 248 500 and we will discuss the problems that you have experienced.Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Thank you for the call in advanced.

Sincerely Yours

Maria Esperanza Ortega Arenas
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 April 2014

Booked this for the first night of a driving holiday round Andalucia. Flight got in at 10pm so we decided to pick the car up the following morning.
Beware that if you take the bus as the hotel advises, it is indeed very close but still pretty hard to find! The helpful bus driver dropped us off in what looked like the middle of nowhere and indicated that we had to cross the motorway-type bridge to find the hotel. That took us to a retail park - a Makro, a Toys R Us but we couldn't see the hotel. A few minutes walk and we came upon it, badly lit and side on to the road making it really hard to spot.
Having said that it was convenient, clean and efficient.
And it turned out our car hire place was right next door! If you do the same thing, check where yours is because you might save yourself a trip back to the airport for the car hire courtesy bus.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank suzcad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this review, 11 May 2014
Dear suzcad,

Thank you for your feedback of our hotel. I am delighted to know you like our hotel and clean rooms. We have also noted your concerns on a few issues that you have faced during your stay and with the hotel location. Please rest assured that it will be our continued endeavor to improve our services and I look forward to having you stay with us in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level 6 Contributor
151 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 23 April 2014

Is located at maximum 1 km from the airport...but all taxis will charge you with minimum 20 euro, and if you arrive at 1.00 in the morning you have no choice... By walking is not an option!
The breakfast is only to have something in stomach, the coffee is horrible...disappointed...

Room Tip: choose other hotel, for 20 euros you can have all the Malaga hotels, in 20 minutes...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edimitriev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this review, 8 May 2014
Dear edimitriev,

Thank you for taking the time to post a review of our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, North Wales
Level 6 Contributor
117 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 22 April 2014

The hotel staff were pleasant and helpful, and allowed us to store our bikes safely in the store room. The breakfast was excellent. The main drawback is that there is no safe walking route to the airport, it involves crossing a fast very busy roundabout. We'd intended to check out the airport in the evening so we knew exactly where to go, but decided against risking our lives with the traffic whizzing round the roundabout. We found it astonishing that the budget for the expensive road network around the airport didn't provide for a bridge, subway or pedestrian crossing. We cycled there in the morning and felt reasonably safe as we were then part of the traffic.

The air conditioning in our room wasn't working, which we discovered just before getting into bed, so we had a choice of a hot and stuffy room or opening the window to the noisy traffic. Poor food in the restaurant: veg noodles incorporated just a few thin strips of peppers for veg and the chocolate crepe was so tough I had great difficulty cutting it.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scottish_Hosteller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this review, 8 May 2014
Dear Scottish_Hosteller,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the air conditioning. We were disappointed to read that when you visited the restaurant you did not find it to your tastes, we will review for possible modifications so to better accommodate our guest in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Malaga Airport

Property: Holiday Inn Express Malaga Airport
Address: Avenida Velazquez 294 | (Junto N-340), 29004 Malaga, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #44 of 87 Hotels in Malaga
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Malaga Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the closest Hotel to Málaga International Airport. The brand new Holiday Inn Express Málaga Airport is a comfortable and modern establishment ideally suited for both the Business and Leisure Traveller. If your flight is arriving late or you have an early departure time, and need a comfortable and familiar place to stay, this is the ideal place to stop over. SPECIAL OFFER:If you reach the Hotel via Public Transport (Bus 19) we will reimburse the Bus Ticket. Don't Miss Out!! Inaugurated on the 26th of June, 2008 its fantastic location makes it the ideal base camp to start off your day in the Malaga Area. Located directly on the N340 Motorway and with easy access & connections to all major city ring roads, the Holiday Inn Express Málaga Airport is surrounded by the Business Parks of Guadalhorce, Villa Rosa, and San Luís; and only a 2 minute drive (800m) from the Airport!For the leisure traveller the Hotel is next to Málaga's main beaches such as Guadalmar, Torremolinos and Benálmadena as well as Málaga City Centre.In the morning, we offer a delicious COMPLIMENTARY Continental Buffet Breakfast to all our guests! Both Wi-Fi and High Speed Internet Access (HSIA) are available (at a charge).And now we offer a Limited Dining Service (Monday-Thursday) in our 'Restaurante La Biznaga' for 12 Euros + VAT. ... more   less 
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Also Known As:
Holiday Inn Express Malaga Airport Hotel Malaga
Holiday Inn Express málaga
Holiday Inn málaga
málaga Holiday Inn
Holiday Inn Express Malaga Airport Costa Del Sol, Spain

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