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“Disappointing Services” 2 of 5 bubbles
Review of Campanile Malaga

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Campanile Malaga
Ranked #50 of 90 Hotels in Malaga
Claremont, California, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing Services”
2 of 5 bubbles Reviewed 27 December 2013

This was my second stay at this hotel and I have a totally different experience.. Last time I came by taxi late at night, went straight to bed and took a cab to the hotel. All in all, an OK experience... This time my travels worked out that I arrived at 17:00.

First Location.. It's hidden in an industrial backwash behind a scuzzy gas station. The HIGH security fence surrounding the property made me feel less secure. Many have already commented on the 24€ taxi ride to the hotel... You can get half way across Manhattan for less.

Second Personnel.. Check in was OK. Not friendly and welcoming, but OK. However while trying to decide what to order at the bar, the bar keep walked away - twice. We also had the pleasure of her being our waitress in the restaurant. While the food came out and the dishes disappeared as required, the task seemed to be overly onerous.

Third Restaurant.. We chose from one Ribera wine. It was a very poor 2012 for 15€! And here I was becoming to like Spanish wines. I had a fish casserole that reminded of my high school cafeteria from the last century. Totally in edible. I left it.

Fourth Internet.. Now this is minor as I was on true vacation and not my typical work while you travel style... It was ponderously slow and would inexplicably stop for minutes at a time... With a bit of swearing and patience, it would start again...

In summary, the next trip through the Malaga airport... I'll look for a different hotel!

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bruce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio_General_Man, Director General at Campanile Malaga, responded to this review, 30 December 2013
Dear Guest,

Thank you for your reviews. For the next time, you can always use public bus, it stops right next the hotel and it is really cheap. Restaurant service is normally good and dishes have good quality. If the dish was not good for you, we could have changed it for another one. We are sorry for free WIFI service. It is true that some days, specially if weather is not good, telephone lines gets slow, it is not in our hands, but we have reclaimed the issue to the telephone company.
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385 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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langkawi
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 25 December 2013

Great hotel for short stay. We stayed one night before driving to Almeria. The room was great, had a kettle which is unusual for Spain and plenty of toiletries. The staff were very pleasant. Breakfast isn't a huge choice but there is more than enough. Overall a great stay and I would recommend this hotel

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mickandrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio_General_Man, Director General at Campanile Malaga, responded to this review, 30 December 2013
Dear Guest,
Thanks for your time and sharing your experience with other travelers. We are happy our hotel services satisfied you.
We hope to see you soon again in our Hotel.
Regards
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London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 7 November 2013

Disappointed with the location. Situated on an industrial estate by the motorway still a 24 euro ride from the airport by cab .. The location is Not clearly stated in anywhere on the website. Not how to get to the airport or to the hotel. By calling itself an airport hotel it's something of a misnomer.
The first room shown to me had no working air conditioning and the corridor smelt of vomit
The rooms themselves were quite cleverly designed and neat.. But I only used it thinking it would be easy to get to the hotel .
Should have stayed in town

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Rsh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio_General_Man, Director General at Campanile Malaga, responded to this review, 10 November 2013
Dear Guest,
We welcome your comments about our hotel and we appreciate that you chose us for your stay in Malaga. Actually our geographical location, 3 kilometers from the airport and 4 km from the center of the city, provides us an excellent location if your reason for travel is leisure or business too. You can reach the airport by public bus if schedules are compatible with your flight. We apologize that the room temperature were not to your liking, in November we can not have air conditioning because it's cold overnight.
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Travellers are raving about these Malaga hotels

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 November 2013

Close to the airport and a mall. Stayed there for 2 nights with my 2 children. It was very affordable and clean and close to the airport. The room was very clean and beds were comfy. Free WIFI which is a plus for me. Taxis are very expensive (like 20 euros) for a 3 min ride, so I recommend to take the bus if you don´t have a lot of luggage that cost less than 2 euros. There are Mcdonads and Burger King around the hotel and small bars for coffee and breakfast for very cheap.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank shanany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio_General_Man, Director General at Campanile Malaga, responded to this review, 10 November 2013
Dear Shanany
Thanks for your time and sharing your experience with other travelers. We are happy our hotel services satisfied you so much.
We hope to see you soon again in our Hotel.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 7 October 2013 via mobile


Reasonably priced rates. We were surprised that was 20 euro for taxi to airport, but was close and no traffic on Sunday afternoon when we travelled. Location is perfectly fine for airport hotel. 8 euro for decent breakfast buffet. Will stay here again if need an airport hotel.

Stayed October 2013, travelled with family
Helpful?
1 Thank Christi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio_General_Man, Director General at Campanile Malaga, responded to this review, 10 November 2013
Dear Chisti,,
We are happy to know that our hotel services satisfied you. It
We hope to see you soon again in one of our Campanile hotels!
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Street, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

We stayed for one night and only 3 minutes from the airport thought it was ideal as it was close the airport when having a late flight arrival to Malaga, but it took us 2 hours to find it. Do not rely on sat nav. But on a positive note, the staff spoke very good English, and were very helpful. The room was clean and tidy and the bed was very comfy.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio_General_Man, Director General at Campanile Malaga, responded to this review, 10 November 2013
Dear Marinna,
We are happy to know that our hotel services satisfied you. Just a quick call to the hotel so as to have some instructions to find us could have saved time to find our location.
We hope to see you soon again in one of our Campanile hotels!
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

but its exactly what you would expect from a budget/airport hotel. Situated between Malaga town and airport, sits exactly on the side of the motorway.
No spectacular views but it serves its purpose.
We stayed there for one night before catching a flight to Malaga Airport. Clean room, with fresh decor, comfy bed and comfy pillows. Free wifi in room (ask for the wifi code on the check in desk if not given to you) and free parking. Downside is the amount of coffee and tea in room. Unfortunately there was only a dose enough for one drink. So when we had one afternoon coffee we had nothing the next morning which for me is unacceptable. When you decided to offer coffee and tea in room have at least enough for two drinks for each person staying. Nowadays coffee saches etc dont cost anything much.
It advertises itself as an airport hotel but bare in mind it took us about 15-20 minutes to get there by taxi. We paid 22 euros. (there was a surcharge included)

Receptionist (with curly blond hair and glasses) was superb and very helpful when we asked for info how to get to town.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank YannisT80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Revenue_Campanile_ES, Guest Relations Manager at Campanile Malaga, responded to this review, 1 October 2013
Dear Yannis,
Thanks for your time and sharing your experience with other travelers.
We are happy our hotel services satisfied you. Actually, the geographic situation, technologic facilities and services we offer, with modern design of the hotel make clients choose to stay with us for their arrival to Málaga or departure from our city. Our hotel category (3*) and international standards are important points for our clients.
We hope to see you soon again in one of our Campanile hotels!
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Campanile Malaga

Property: Campanile Malaga
Address: Avenida Velazquez 212, 29004 Malaga, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #50 of 90 Hotels in Malaga
Price Range (Based on Average Rates): £
Hotel Class:3 star — Campanile Malaga 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Campanile Malaga Hotel Malaga
Campanile Malaga Costa Del Sol, Spain

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