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All reviews nice hotel room with sea view beach promenade malaga town reception staff beach towels taxi rank main road tea and coffee nice breakfast the costa del sol close to the airport the bus the air conditioning breakfast room min walk bars and restaurants
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Reviewed 12 November 2013

We stayed here for 10 days while we were in Malaga. Location is great as the beach is just few meters walk from the Hotel. Unfortunately we got a double bed as we didnt specify that we are a couple during the online reservation. I asked the receptionist when we arrived and they gave us a key to a new room with a king size bed.

On our first night we got a free fruits. Thank you.

The buffet area was really good food. Lots of choices.
Overall its very clean and nice although the water in the bathroom and toilet needs more pressure.

Thank you so much Vincci Hotel for your warm hospitality.
We will definitely come back if we ever visit Malaga again.

Room Tip: Choose the room on the corner so you see the beautiful view of the sea. And you get bigger windows.
  • Stayed: September 2013, travelled as a couple
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Thank Frauessen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Malaga, responded to this reviewResponded 13 November 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 30 October 2013

We stayed here for seven nights in October and I have to say it was a fantastic stay . From the moment of arrival , the reception staff just could not have been more helpful . The hotel itself is very modern with lots of steel and glass , and the rooms are so comfortable with outstanding views of the beach ( which is just across the road ) , and some beautiful gardens .

  • Stayed: October 2013, travelled as a couple
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Thank Jenni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Malaga, responded to this reviewResponded 31 October 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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Reviewed 19 October 2013

We stayed here 5 nights. The first 4 nights were quiet, but on the last night (just before an early flight) couldn't sleep much as we heard every word of an everlasting argument next door. So walls are not to thick, also you can hear and feel door/window slams regularly.
We have been to a couple of hotels before, but this was the first where there was no kettle/tea/coffee in the room!

On the other hand, hotel looks nice,modern, room is spacious with extra large bed. Sunrise over the beach seen from the room is amazing! If you are visiting Malaga only to enjoy the sun and the beach, probably this is the best place!
Reception is friendly and helpful.
Haven't been at breakfast, but there is a supermarket and a great confectionery nearby. Also a Burger King on the shore about 7 minutes from the Hotel. About restaurants around the hotel it is funny, that on a day one was opened, other was closed, then the next day the opposite!

We wanted to rent a car, as they seemed quite cheap. Good that we didn't! At the airport after landing we saw about 100 people queuing at the car rent. The hotel offers car rent as well, that might be more considerable.
Well we are young so don't mind walking. It took about 40 minutes to get to the port from the hotel.

  • Stayed: September 2013, travelled as a couple
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1  Thank marcoo07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Malaga, responded to this reviewResponded 17 December 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We regret, though, that some aspects of your stay were not to your liking. We can assure you, in this regard, that we will take note of all of your feedback: it will help us improve the service we offer our guests in the future.
We also regret that the guests in the other rooms disturbed you with noise. We apologize for the disturbances and would like to inform you that any guest who has any problem of this sort can notify reception and our staff will try to take care of any problems as quickly as possible, trying at all times to make their stay pleasant and enjoyable.
We are at your disposal for whatever you may need.
Warmest regards.

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Reviewed 19 October 2013

We stayed here for 6 nights on our autumn break. It is located across the road from the beach with all the small fish restaurants and a long modern promenade that takes you all the way into Malaga.
The walk along the beach into the town centre is very pleasant, it takes about an hour. There is a bus (number 16) that goes all the way into town you pick it up behind the hotel, it runs every 15 minutes or so and takes about half an hour, the fare is €1.30.
The rooms are comfortable and clean, the bathroom stylish and well equipped. It is a modern hotel and we found all the staff friendly and very helpful at all times. We don't speak spanish but that was never a problem.
If you were looking to improve the only thing missing for us was an armchair in the room, but then again the lounge downstairs have got very comfortable seating.
It was nice to stay in an area that is not so touristy, we found several good restaurants nearby and a superb coffee house/ patisserie for breakfast.
We enjoyed our visit and would stay here again.

  • Stayed: October 2013, travelled as a couple
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1  Thank Bovidson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Malaga, responded to this reviewResponded 21 October 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We'll take your suggestion into account to improve our service.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 13 October 2013

something went wrong with our 3 nightbooking for the Vincci in the centre of Malaga, and when we arrived they could not put us up there for the first night, so instead of suggesting one of the hotels nearby they sent us here taxi ride away.
The bane of my life is a bath room with the taps way behind fixed shower glass, so you cannot reach them unless you are a member of cirque de soleil, but that was not the only bad thing, the bath was the slippiest imaginable, and there was absolutely nothing to hold onto when getting in or out.. ie no handles... a disaster waiting to happen. so i ou aree over 50 BEWARE !

Breakfast fine, apart from that which one might expect at a beach hotel, the poverbial screaming child in room with accoustics to emphasise that piercing noise.

Worse was to follow, apart from charging us for the night even tho we had paid to stay at the City Hotel ( see my review for that haven of peace and safe bathrooms) when we asked ifhey could ing fo a taxi for us o get to the City Hotel, thy said.. "you can get a taxi outside, just walk down the road" Now i am 81 and my wife is of a certain age, we spent half an hour in vain looking for a taxi, to find that they could easily have phoned for one... even though they only have 4 stars ! quite incredible....

  • Stayed: October 2013, travelled as a couple
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1  Thank President66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Malaga, responded to this reviewResponded 17 December 2013

Dear guest,
Thank you for taking the time to write your opinions and feedback regarding your stay in our hotel, though we deeply regret that your expectations were not met. We would like to inform you that we will bear very closely in mind your ideas: surely they will help us continue to improve the service we offer our guests.
We are sorry, firstly, for the disturbances caused by the other guest´s noise during breakfast and would like to inform you that any guest who has a problem in this regard can notify reception and our staff will try to take care of any problems as quickly as possible.
We regret, as well, if you considered that the treatment you received from our Vincci Málaga staff to be inappropriate. When guests request our staff to call a tax, they do so without any problems. We apologize if in your case you felt that it was not like this and we are at your disposal for whatever you may need.
Warmest regards.

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