My boyfriend and I stopped in for lunch today to order several tapas. The waitress came to get our drink order and I ordered two glasses of water (not a bottle). The waitress had mentioned if I wanted a bottle and I said I wanted tap water but insisted she could not give me tap water - even though we knew that was a complete lie. She mentioned that they could only sell us bottled water. Nevertheless, she gave us glasses of water.
After that encounter, that waitress completely ignored us for the rest of our stay and we had to flag the manager down. He wasn't pleasant either and gave us an attitude. The food was moderate and slightly on the salty side. During the meal, we needed a refill on water and the manager had mentioned in a snarky voice if he should bring out the hose to fill up our water - giving us even more of an attitude.
To top it all off, while we were paying, they didn't let us pay with our credit card even though we knew that they had a credit card machine. Just wanting to get out of there, we ended up paying in cash. After living in Spain for six months and numerous vacations here, this has been the WORST customer service I have ever received.
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