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“Feedback about our stay in Coronado apartment Malaga”

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Apartamentos Coronado
Ranked #25 of 145 Speciality Lodging in Malaga
Certificate of Excellence
Oslo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Feedback about our stay in Coronado apartment Malaga”
Reviewed 6 January 2014

Hi,
what should I say, never wants to give bad feedback, but...
Apartment is new and looks nice, but it is low first floor with 1,5 meters between houses, no sun, no light at all, surrounds look terrible, a lot of people bypass window of main room which creates scary noises coming from the street.
We choose apartment to have possibility to cook food, but almost could not since there were no enough pans and saucepans, not enough kitchenware, only 1 knife for any purposes, which is not sharp without possibility to sharpen it.
Service is terrible, we asked on reception where to put garbage, lady said nearby our door and cleaning lady will take it out. In the evening instead of 1 removed garbage bag we have got couple of more from other apartments.
By talking to reception I understood that we come in wrong time, everything is closed, nothing to see and nothing to do at all. Well, after surfing in Internet we found several great places to visit, nice old city and city center, as well great seaside and many many other atractions for us and for children.
Due to all these facts we did not like Malaga, but in the same time city is beautiful, just bad luck to talk to wrong people on reception.

This is our impression. If you want nice rest in Spain, check Casa Charlotte apartments in Nerja, nice place, nice owners and you get whatever you would like.

Good luck.

Room Tip: Do not recommend to stay there
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmitry978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apartamentoscoronado, Gerente at Apartamentos Coronado, responded to this review, 17 January 2014
We regret this bad review of this client to which we apologize if we have not lived up to the service that we have offered which is unusual for us as support the majority of our customers.
Also sorry that the information for garbage collection or had few utensils spoil your stay. Honestly this is the first time someone criticizes us about these issues. Furthermore ensure that our apartments are of the highest quality in design and comfort as well as a privileged location in the center of Malaga next to the Plaza de la Constitution. Perhaps this customer has wrong choice and should have chosen an apartment in a front line beach in Torremolinos which have received much sun and maybe more cookware, which, if they had asked us we would have provided without hesitation. Sincerely. Ignacio Benitez. Manager.
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77 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 October 2013 via mobile

Stayed in the junior suite which is in an ajoining building to the main apartments. The location is fantastic, right in the centre of malaga within falling distance of bars and cafes. Beach is 15 min walk and train station is 5-10 mins.

Had no problem finding the apartments and reception were waiting for us to check in when we arrived. Reception is not always staffed but when we needed reception we just called the number abd staff arrived within 10 mins. Service of the staff was excellent.

Apartment was clean and well equipped but there is no kettle or mugs which was a little strange however cafe around corner had great coffee and was very friendly.

The roof terrace is a problem as the access is up a very high spiral, metal, staircase which is narrow and very open. As a consequence we did not use. Be warned as the websites do not explain this.

All in all a nice little apartment in a great location if staying in Malaga.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apartamentoscoronado, Revenue Manager at Apartamentos Coronado, responded to this review, 7 November 2013
Dear Chris W,

First of all we apologyse for the delay in our answer.

We are so happy to read all this good experience in our apartment.

Hopefully you may visit us back soon and enjoy much more.

We see you in your next stay and thanks for your kind words!

Regards
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London, United Kingdom
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 September 2013 via mobile

Stayed here with a couple friends for 5 nights in September. We had no trouble finding the location, and found the local area easy to navigate. The apartment was clean however the facilities were not great. The shower had no hot water at any time which was a big issue, especially with three people trying to shower daily. The kitchen was nothing more than a stovetop and a microwave - we had to buy our own frying pan!!! The staff were not helpful apart from replacing our towels when we asked, they couldn't even provide us with directions to a local supermarket. All in all, it was ok as we are pretty self sufficient and only wanted somewhere clean to sleep, but if I were to come back to Malaga I'd probably stay somewhere else.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Igloo44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasadelasMercedes, Revenue Manager at Apartamentos Coronado, responded to this review, 3 October 2013
Dear Igloo44,

We are really sorry that you didn´t enjoy your stay with us completely.

We already fixed the heating for hot water on your room which I gues was apartment number 5.

Regarding the kitchen, unfortunately we do not agree with your opinion. Our kitchens are fully equiped with:

•Fridge
•Ceramic hob
•Microwave
•Hood
•Toaster
•Coffee machine
•Juicer
•Plates and Cutlery

Regarding supermarket probably you asked our Housekeeping ladies who do not speak english and could not help you. But in reception we are completely helpful with everything you require.

Hopefully you may visit us back soon and enjoy much more.


Best Regards,
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yalova
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2013

the apartment is very clean and well decorated.the stuff is very helpful.thanks to Alicia who helped us a lot.the bad thing for apartment is it is very difficult to find.there should be good map to show this place

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sukranYalova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apartamentoscoronado, Revenue Manager at Apartamentos Coronado, responded to this review, 4 July 2013
Google Translation
Hola Harika,

Muchas gracias por tus comentarios.

Nos complace mucho saber que te gustaron nuestros apartamentos y el trato de Alicia. Para nosotros la limpieza y el trato con el cliente son imprescindibles.

Esperamos volver a veros pronto,

Saludos
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Glasgow, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 January 2013

the room was very nice and all appliances looked very new.the staff were also very helpfull,a must do is to print off your confirmation email from the coronado as it has the directions to the rooms.the apartments are very hard to find if you did not have the walking directions on the email
.before booking i would ask if the building work next door is finished.we got early rises every day as the building work starts at 8am prompt and goes on all day.there are derelict buildings next door that are getting renovated.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apartamentoscoronado, Revenue Manager at Apartamentos Coronado, responded to this review, 4 July 2013
Dear David,

We appreciate your kind words, and are very happy that you liked that much our apartments.

Of course we are in a narrow Street on city centre, and it maight be a Little bit confusing. That´s the reason we always recommend you to bring our indications with you :-)

Afortunately, Hammam building already finished! They´ve built a beautiful Hamman that you can enjoy at your next visit!

Thank you for taking time to send your opinion to tripavisor.

Hopefully we see you back son!
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London, United Kingdom
Level Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 January 2013

We rang Alicia from the hotel so she was there to meet us ( took about 30 mins from airport ).
I had rung from England to check this was the right thing to do - having read some of the reviews.

Spent 4 nights - didn't cook -just used the coffee machine ( there was no kettle ).
The place had good wifi but no English speaking TV - which surprised us as it had advertised as having satellite, and I thought that meant US or UK TV.

Pleasant to stay in - very central with lots of bars close by. I liked the fact that it seemed "local and not touristy. Was quiet - but I imagine it could be noisy in the summer. Felt it was clean etc and altho we didn't see any of the owners / reception for our stay, I felt they would have been easy to get hold of on the phone.
As usual, there were not enough hooks on doors / walls and no towel rail !!

I would stay again ! BUt - the1 room apartment would definetly not been right for more - despite a sofa bed as the toilet and shower were off the one proper bedroom.
Comfortable bed and lots of towels / soap / shampoo etc

Room Tip: A kettle and English TV would have given it 5 stars ! Don't economise on space - go for people...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Rowanother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apartamentoscoronado, Revenue Manager at Apartamentos Coronado, responded to this review, 9 July 2013
Dear Rowanother,

First of all we apologyse for the delay in our answer.

We really appreciate your words and we are happy to hear you liked our apartments.

Regarding Satellite TV, we do have it available in Duplex Apartments. Hopefully we will install it soon in the rest of apartments.

In summer, normally is also a quiet area due to we are in this tiny Street! We are lucky!

We take note of you advice regarding towel hooks.

Hopefully we meet yo back soon.

Regards
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Germany
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 December 2012

The room was updated and clean with ample space. The problems; we arrived late but emailed from the plane to let them know of our arrival. Once we found it, we could not get hold of anyone to let us in and stood outside in the dark alley for 30 minutes for someone to answer the phone number left on the door. We stayed for two nights, on the second night we assisted another family who also was locked out and could not get in! Also, the shower's water will not make it through one shower...which means the other three members of my family had to wait to shower or shower in the cold. The wi-fi does not work at all!!! We were a group if three families, and none if us could get it to work. On the second night, a man stood outside our window and banged on the bars and screamed and yelled... The bars kept us protected, but the window locks were broken(apt1) and the alley noises kept us up! Overall, this is probably one of my worst experiences ever in Europe---and I am a seasoned traveler spending over 9 years visiting around Europe. I would not recommend staying here.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apartamentoscoronado, Gerente at Apartamentos Coronado, responded to this review, 2 January 2013
We regret any inconvenience this may have happened that are unusual customer in our establishment and do not respond to the reality of it. It is unusual noise outside but apparently taht night someone, who was drunk out of the street, caused it. However what we can say that the doors and the windows of the apartments are completely safe and although there was a faulty handle not affect the safety of property. As for waiting at check-in we ask all our customers to supply us in 30 minutes before the time of arrival since our reception is shared with another property nearby.
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Additional Information about Apartamentos Coronado

Property: Apartamentos Coronado
Address: Calle Coronado 2 | Calle Coronado 2, 29008 Malaga, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga > Centro
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #25 of 145 Speciality Lodging in Malaga
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apartamentos Coronado 3*
Number of rooms: 10
Official Description (provided by the hotel):
Luxurious modern design in perfect harmony with traditional architecture. Coronado Apartments are located in the historical center of Malaga, next to the future Thyssen Museum and Plaza de la Constitucion, only five minutes walking distance from the main places of interest in the city like Picasso Museum, The Cathedral, The Alcazaba, etc. Coronado Apartments offer five one-bedroom apartments for up to four people and two studios for 1 or 2 persons. All perfectly equipped with modern furtniture and appliances. Check-in, check-out and daily cleaning services. ... more   less 
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Also Known As:
Apartamentos Coronado Malaga, Costa Del Sol, Spain

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