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“Great Location”

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AC Hotel Malaga Palacio
Ranked #14 of 89 Hotels in Malaga
Certificate of Excellence
Level 6 Contributor
158 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great Location”
Reviewed 4 January 2014 via mobile

The hotel is very easy to get to from the airport as the bus drops you off outside. The hotel is extremely well appointed with lovely views of the cathedral and the beach. The check in process was efficient and friendly and staff were there to help you. The lifts seemed inadequate for the amount of guests especially at peak times. The rooms were clean, comfortable and spacious. The highlight was definitely the rooftop bar. The views across the city were stunning. The service was friendly and efficient but more staff were needed at busier times.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paintings23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 7 January 2014
Dear client,

Thanks a lot for your lovely words regarding our hotel. We will be pleased in having you again with us so do not hesitate in contacting us for your future reservations.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (410)
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English first
Arlington, VA
Level 6 Contributor
96 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 January 2014

We booked two rooms, one for my mom and one for my boyfriend and me. Both had balconies and overlooked the marina which was lovely and provided a great place to have afternoon snacks and drinks while soaking up the sunshine and enjoying a great view. I suspect that the insane noise from the fireworks is only a seasonal issue (we encountered it during Xmas), but it would have been very helpful if the hotel had noted this or at least left a letter in the room letting us know that we would hear fireworks going off until about 1am. There are a series of stalls, much like a flea market right in front of the hotel and many of them sell fireworks so cue the noise. Aside from that, the room was large, clean and comfortable. The rooftop bar was amazing and a must whether you stay in the hotel or not. If you get a chance to visit El Pimpi and Al-Yamal you will have a fantastic dining experience!

Room Tip: Definitely ask if there are fireworks being sold if you're in during a festival or holiday and i...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anissa96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 6 January 2014
Dear guest,

First of all, thank you for your recent stay at the AC Malaga Palacio Hotel and for sharing your experience with Trip Advisor Community

Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly.

We wanted you to know that we inform authorities when is very noisy outside, but in Christmas there are plenty of children in the street playing with fireworks.

Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience.

It was a pleasure to have you stay with us and I invite you to contact us directly should you have any additional comments or request.

Sincerely,
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mumbai
Level 6 Contributor
263 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 December 2013

Excellent hotel, with a well-tidy room, fabulous view from the room of the Malaga port & sea-side. Very very close by to all nearby attractions. Extremely safe to travel even in miidle of night. The city is well lit during night time with colorful lights, decorative articles, with a huge range of dining options.

Can easily roam around with a map without any language barrier.

Staff is good in service, especially the Restaraunt staff at 18th Floor & serve excellent delicacies.

During the day, one can easily take a walk of about 1 hrs to visit to the corner of the port & can do a lot of shopping with multiple options & above all, a huge range of dining options with all the global cuisines.

Room Tip: Rooms on top floors - above 6th floor facing malaga port
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aarti_rele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 2 January 2014
Thanks a lot for your lovely words regarding our property. We will be please in having you again with us so do not hesitate in contacting the hotel for your future reservations.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 December 2013 via mobile

The hotel is located in an extraordinary area in the center of the city, the view is breathtaking and having any drinks in the terrace is absolutely a must even though my experience today has not fulfill what I was expecting from a Marriot Hotel. When I came in the hotel the porter told me before good morning or even welcome to the hotel, guys the terrace is not open yet asuming that as we are young we cannot be guests of the hotel. Once we were in the queu, some people just jump it and the receptionist that noticed it instead of attending first the people that was waiting he keep with the others. When finally was my turn, the receptionist was not able to answer my questions about how to contact one person from one of the hotel's department and he did not even try to figure it out as he said - they were busy due to christmas-. It is a pity that such a great chain accept this kind of behavior. Nevertheless the hotel is neat and clean. Also the common areas eventhough the hotel was quite busy.

Stayed December 2013, travelled with friends
Helpful?
1 Thank Carolina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 30 December 2013
Dear guest,

We are really sorry about your comments. First of all our aim is our clients´ satisfaction so we offer our apologise about the misunderstanding in the check in time. Due to Christmas Time, our roof restaurant required prior reservation and due to security reasons the entrance to the roof is controlled by our staff in order to offer a nice and peaceful time to its clients.
We will be pleased in having you again with us and we will assure you a nice stay in AC Hotel Malaga Palacio.
Thanks and regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Lansing, Michigan
Level 5 Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 December 2013

we stayed here and had two rooms. our first room smelled and smoke and the staff was quick to move both rooms to a different floor so we'd still be close to each other. they upgraded us from the first time we checked in. the rooftop view is fantastic. a great view of the port and right next to the Malaga Cathedral. The pool was a bit cool but it was late November. the staff was very helpful in helping make suggestions for transportation to Malaga CF match and for places to eat. i wish we could have stayed longer and would for sure go back to this property.

Room Tip: rooms on the city side are a little noisy but worth the view.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 16 December 2013
Dear clients,

Thanks a lot for your lovely words regarding our property. We will be please in having you again with us so do not hesitate in contacting the hotel for your future reservations.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 November 2013

We stayed here one night at the end of our cruise. It was very close to the port, and within walking distance to everything in the beautiful town of Malaga. We're told it will cost 20 euro cab to airport. Right next to the Cathedral and the old Roman fort. Beautiful shopping and restaurant district at your doorstep. We paid a low rate and received a room on the smoking floor with a terrible view. Not ideal but for the price paid, to stay at this lovely hotel, we are OK with it. Make sure you take the lift up to the rooftop terrace- amazing views day/night of the entire city and environs. Stunning view of cathedral and other old churches. I recommend this hotel. If a nice view is important to you, check ahead of time to get a better situated room than we did.

Room Tip: Room 601 has a view of buildings right next to hotel and is on smoking floor.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chatnoire1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 2 December 2013
Dear client,

Thanks a lot for sharing your experience with Tripadvisor community. As you have already mentioned the hotel has different types of rooms depending on the client budget. We have our interior rooms with a really interesting and cheap rate, our standard rooms with different promotions and packages, rooms with views to the cathedral, harbour views, superior rooms with views to the harbor and balcony, junior suites and suites with amazing views to the Malaga Bay. We will be pleased in having you again with us so do not hesitate in contacting us for your future reservations in Malaga.
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 November 2013

Good location on the main seafront promenade just on the edge of the old town. We had a corner room with a balcony on 13th floor that gave side sea views and a great view of the cathedral. Room was decent size with the usual trimmings but did not include tea/coffee making facilities which we wouldn't normally use but had a sign saying you could hire these for 11 euro per day, don't bother there is plenty on your doorstep. Breakfast was included in the room rate and is good without being excellent. Airport bus stops a few metres from the door (stop parque del paseo).

Room Tip: Sea view or corner room on a high floor
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mick1962Ryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, Gerente at AC Hotel Malaga Palacio, responded to this review, 27 November 2013
Dear guest,

Thank you so much for your kind words about AC Málaga Palacio Hotel.

We are so glad to know you enjoyed your superior room with such a beautifull views.

We are looking forward hearing from you again.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Malaga Palacio

Property: AC Hotel Malaga Palacio
Address: Calle Cortina del Muelle 1, 29015 Malaga, Spain (Formerly AC Hotel Malaga Palacio by Marriott)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Malaga
#11 Family Hotel in Malaga
#13 Luxury Hotel in Malaga
#15 Romantic Hotel in Malaga
Price Range (Based on Average Rates): ££
Hotel Class:4 star — AC Hotel Malaga Palacio 4*
Number of rooms: 214
Official Description (provided by the hotel):
Traditional Hotel Residencia in city center, overlooking harbor; near Cathedral. ... more   less 
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Also Known As:
Ac Hotels málaga
Ac Hotel málaga
AC Hotel Malaga Palacio Costa Del Sol, Spain

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