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AC Hotel Malaga Palacio
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Reviews (2,397)
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All reviewsrooftop restaurantgreat hotelold townmarriott hoteltop floorexcellent locationpicasso museumhotel guestscentral locationper daysmall poolshopping areamini barbars and restaurantsstandard roomcity breakjunior suite
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780 - 785 of 2,397 reviews
Reviewed 19 July 2014

We stayed at this Marriott property for only one day after taking a cruise to the western Mediterranean. The view from our room was breathtaking. We overlooked the harbor and could see our cruise ship setting sail. The restaurant was at the top of the hotel. Great views of the city and great food. Also, the hotel was situated within walking distance of many area attractions and great restaurants. I just wish we stayed longer. Next time we will!

Room Tip: Make sure that you get a room on a higher floor, facing the bay.
  • Stayed: January 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank xzytt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, General Manager at AC Hotel Malaga Palacio, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you very much for your lovely comments about our property.

Our aim is to satisfy all individual needs and to ensure that all our guests will keep a most memorable experience.

It was a pleasure to have you stay with us and I invite you to contact us directly to make your next booking; we hope you can stay longer!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

This hotel is right on the edge of the central pedestrian area, next to the cathedral, so good access to bars & restaurants, its also a short walk to the marina.
Hotel is comfortable, rooms are spacious with views across the marina if on the front side.
The roof area has bar / restaurant area, but the main attraction are the spectacular views across Malaga.
Breakfast was good quality, but quite expensive. Staff mostly friendly and courteous.
We didn't use the restaurant other than breakfast, as there are so many tapas bars and restaurants within a short walk of the hotel.
Would stay here again if returning to Malaga

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Geoff7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, General Manager at AC Hotel Malaga Palacio, responded to this reviewResponded 25 July 2014

Dear Guest,

I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience.

We are proud of our roof terrace bar and restaurant, as you mention views are breathtaking.

Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed for 10 days.Second time at this hotel. Room is average size. Entire staff was inconsistent, cleaning staff was hit and miss but they were friendly. Front desk staff- also hit and miss, some more surly than others. Really not too helpful. Doorman staff was also hit and miss, some could barely be bothered holding the door open for you, while the younger man with curly hair at least tried to smile. The breakfast buffet was ample-a lot of bread products and sweets. The staff in breakfast room never smiled or greeted you, except for the gal who took our room number. Wifi in room was terrible- so don't plan to use for business, had to renew the passcode every 72 hours which was a hassle. The lobby gets busy as well as the elevators during certain times of day. (There is a side elevator to the right you can also use.) (Lots of parties/events take place in hotel.) Getting into and out of shower can be slippery and difficult because of height of bath and all marble floors. Malaga is a noisy and touristy city, but this is the best all purpose hotel to stay near center. It is also a bonus to have the taxi queue right in front. Many buses stop right across street. The best thing it has going for it is location.

Room Tip: rooms facing sea are not as noisy at night as compared to the rooms facing street, both have lovely views, but ask for an upper floor (some have balconies, not all)
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank JeaFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, General Manager at AC Hotel Malaga Palacio, responded to this reviewResponded 17 July 2014

Dear Guest,

Thank you very much for your review. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly.

We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will take actions and continue training our staff.

Despite this experience, I hope that you enjoyed your stay with us and enjoyed your visit to Malaga. I sincerely look forward in exceeding you expectations during your next stay with us.

Best regards,

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Reviewed 14 July 2014 via mobile

Perfectly located close to the cathedral in Malaga with fabulous views from the rooftop terrace. Room a lovely size with all amenities and the pool and rooftop bar are brilliant. Especially as a bottle of wine was only 10€! Breakfast is a good selection and all the staff were friendly and helpful. Can't fault it.

Stayed: July 2014
2  Thank AviXan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, General Manager at AC Hotel Malaga Palacio, responded to this reviewResponded 23 July 2014

Dear guest,

We appreciate your time in sharing with us your experience.

Thank you for the feedback on the rooftop terrace. I have shared your comments with the team.

Thank you for noticing our restaurant staff, they work really hard and appreciate the recognition.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Great hotel right in the center of Malaga beside the port and of course right beside the shops, restaurant and bars. Staff so friendly and helpful. Fantastic rooftop pool with amazing views. We will definitely return. Sooner rather than later. We'll done marriott.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank karendoran2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AC_MAP, General Manager at AC Hotel Malaga Palacio, responded to this reviewResponded 23 July 2014

Dear Guest,

We are delighted that your stay with the AC Hotel Malaga Palacio was enjoyable.

We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you very much,
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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