I booked this hotel by internet for 4 days in Malaga with my wife after renting a villa in Frigliana - up the coast. We had stayed in this hotel last year and had enjoyed our stay. Unfortunately one of my wife's close relatives became fatally ill and we had to return home before the stay dates in this hotel - but we needed to cancel.
I phoned before the booked dates (2 days before) to cancel but was told that because I had booked on-line the hotel could not cancel it - only I could do that. I explained that I was phonong from the remote mountains and did not have internet access but they were firm that they could not do anything. Surely a big hotel chain must have an IT unit? I asked to speak to the bookings manager but she was in a meeting and the General Manager was not in the building! A real shambles.
Anyway, in addition to the family illness we had a big hassle with the hotel! You can the calibre of an organisation by the way they respond when things go wrong and the AC Malaga Palacio Hotel failed that test!More
- Free Wifi