I dont think I have ever met such unhelpful/ bad mannered reception staff in my life. One female and two older male staff were certainly not doing much for public relations for this hotel. Any question was too much for them. They seemed to have a little English but had no interest in using it. As soon as you asked them a question it seemed that they had a one word answer ready and then they turned away and left you standing there.On reading the adds for this hotel it seemed to have everything we needed for our 5 day break, Close to city, near the beach, swimming pool, minibar etc. The location was good just about 20mins walk from city centre and quite near the beach. We had asked for a room on the lower floor and when we arrived we found we were on the 6th (Top) floor. When we asked if there was anything else we were told no so we said we would see the room anyway. The first thing that struck you when you got out of the elevator on the landing was the smell. It was a strong musty/damp smell and it was also there to a certain degree in the bedroom but not as bad. We think it may have been caused by the condensation from the drinks machine on the landings maybe making the carpet damp. Some days the smell was so bad we just took a deep breath as we left the elevator and ran to the bedroom so we could take the next breath. The room was clean but basic and dated the balcony door did not lock (they did fix this without delay) there was no door on the safe in the room and no sign of a minibar (this didnt matter we were not really drinkers anyway) When we went back to reception and mentioned the smell in the room they said they would have an airfreshner spray used. We did not kick up a fuss and just accepted the room as it was.
The hotel bar was never opened till 11 as stated and when we asked if we could have a little ice for our water we were told 'not possible, another night 7 Up or Sprite NO. We did not want to use the drinks machines as there seemed to be a lot of mold or something on the shelves and were not sure how safe this was.The bar staff and the waiters were fine to deal with.
The view was lovely looking over the beach and we enjoyed the pool area as the weather was warm and the pool was quiet most days. I think it was such a pity as this could have been such a nice hotel with a little effort from staff. The city of Malaga was lovely and we did enjoy our time there but the hotel certainly did not measure up. I would visit Malaga again but would stay well away from the Las Vegas hotel
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- Also Known As:
- Las Vegas málaga
- Hotel Las Vegas Malaga, Costa Del Sol, Spain