My husband an I had booked and payed for one night in april 2012.
Upon arrival, late in the evening after a long drive from Portugal, we were told that they had "overbooked" the hotel and given our room to other guests. It was very obvious that this was not the case - they took no effort in trying to reach us. We were then told that you had arranged for us to stay at another hotel, The Tribuna, witch was supposed to be the same standard in the same neighbourhood. It was not.
The Tribuna Hotel is a very, very, very bad hotel, and I am shocked that you even would concider sending us there. Bugs on the floor, noise from the other rooms, dirty everywhere and extremely smelly - we did not have a good nights sleep.
We booked the Atarazanas on background of all their good guest reviews on Tripadvisor, and we are very disappointed in this hotel for both messing up with our reservation and for sending us to the horrible hotel. This is not a way to treat guests.
We did not at all get what we payed for, and we contacted the hotel with our complaints. they never answerd our e-mails.
- Official Description (provided by the hotel):
- Modern, air-conditioned rooms at Atarazanas Malaga Boutique Hotel have a balcony, plasma satellite TV and a safe. Private bathrooms include a hairdryer and vanity mirror. Beach towels are available to rent.There is a luggage storage and weighing facility. Staff at the 24-hour reception can provide information about what to see and do in Malaga. The Picasso Museum and Thyssen Museum are both a 15-minute walk from Atarazanas Malaga Hotel. The hotel has a reserved loading bay at the front and private parking is available nearby for a fee. It offers great transport connections, with Malaga Airport just 10 minutes' away by car and Malaga Train Station, 1 km away. ... more less
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- Also Known As:
- Atarazanas Hotel málaga
- Atarazanas Malaga Boutique Hotel Costa Del Sol, Spain