I agree with the other reviewers that the room is really lovely. The bathroom and shower is particularly good. And the hotel location, overlooking a golf course, is very serene.
What lets this hotel down is the service....or lack thereof. I realise it is not 'peak season' so perhaps one would expect a lower staffing level. But at a five hotel, and one that doesn't 'discount' during the shoulder season, you would expect better service.
1. Upon arrival, at 3 pm, there was no one at the reception desk. After wondering around looking for someone, a security guard appeared. He called someone, and 10 minutes later, the front desk manager finally appeared.
2. Food service is not offered by the pool.
3. The restaurant was closed leaving only the golf 'snack bar' available for food.
4. Room service stopped at 6:30 pm.
5. Breakfast selection was very poor - cold cereals; canned fruit salad; bread at the "buffet". And a limited a-la-carte menu selection.
6. Although the hotel was only 20% occupied, a request for a later check-out (2 pm) was denied on grounds that there "hotel was going to be full". I rather they just say no then outright lying.
I'm sure the service and amenities are much better during the summer months. But I certainly wouldn't risk going back.More