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“Nice Hotel But Watch Your Belongings!!”

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Puente Romano Beach Resort & Spa Marbella
Ranked #6 of 70 Hotels in Marbella
Certificate of Excellence
UK
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice Hotel But Watch Your Belongings!!”
Reviewed 12 October 2011

Having visited Marbella and stayed in a different 5 star hotel last year, the Hotel Puente Romano looked lovely and we decided to visit this year as couple without our children. Arrival was impressive being taken to our apartment in a buggy, etc..
Can't fault room, it was well equipped, nicely decorated, clean, nice views of the pool.
Only two pool areas were in use due to end of season (end September), but to be fair they had staff who seemed helpful.
I fail to see how the facilities in this hotel could cope at maximum capacity as it is huge. The areas surrounding the pools must be mayhem in peak season.
We only ate breakfast and had room service once in the hotel. The food was ok but there are so many nice restaurants outside and in banus that we used them.
Drinks are very very expensive especially from the minibar and there are few places to buy drinks / water outside the hotel so we had to keep using the hotel bar which cost a small fortune.
The one thing that has left a really bad taste in my mouth about this hotel is my mobile phone disappeared. I had it by the pool hidden under the towel on my sunbed and when I went to pick it up it had gone. Only two other guests were around the pool at the time - the guests at the opposite side of the pool along with the pool attendant and the snack bar staff who were near our beds. Anyway, it disappeared without a trace and to be honest the hotel reception couldnt have cared less, so on that basis I would not return to this hotel.
Apart from this bad experience I would have returned as long as I had a similar superior room in the surrounding villas (the standard rooms in the hotel itself were extremely small and very dated as we had to use one of these for late departure) and it was not high season as I dont think you'd have a chance of relaxing by the pool.

Room Tip: Main hotel rooms are small and dated
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FamilyHolidayUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 13 October 2011
Dear guest,

Thank you for taking the time to tell us about your stay at the Hotel Puente Romano. We are extremely sorry about the incident that you have experienced. Your complaint about the reception staff for not taking you seriously is very disappointing as we continuously strive to meet our guest’s needs and expectations. Normally if there is any missing item reported to us we take it very seriously and make a full follow up as well as an incident report.
We are very sorry that this has diminished your opinion about us, although we hope that you give us another chance to look after you in better circumstances.

Finally I would like to thank you for your kind remarks about your accommodation and the Hotel in general.

Kind regards,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (212)
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London
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 September 2011

We have just returned from a week at this hotel with our kids aged 7 & 4. We had one of the best family holidays ever and given we travel several times a year there aren't many places we'd return to. We've been home for 2 days and I've booked again for next year.

The rooms are beautiful, the staff are attentive, there is plenty of room for all guests, no having to 'reserve' sunbeds early in the morning. The choice of restaurants is wonderful (but I do recommend eating out in one of the many amazing places outside the hotel too), the beach is fabulous and best of all I felt safe with my kids being out of my sight with the pool lifeguards being so vigilant.

Money well spent!

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank StephDeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 19 September 2011
Dear Guest,

Thank you for choosing to stay with us during your visit to Marbella. Your kind remarks about Hotel Puente Romano are mostly appreciated and very encouraging.

We are glad that you have enjoyed your holiday with us and thank you for sharing your experience with us. We hope to have the opportunity to welcome you in the very near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 3 September 2011

It's 12 years since I first stayed at Puente Romano and every time I go back it's harder to leave and come home.
Top quality luxurious surroundings and a very friendly chilled atmosphere. No airs & graces required, just relax and enjoy the beautiful weather and wonderful food & wine.
We're in Spain, so if you want super speedy efficiency then maybe think about Germany instead. Go with the flow and get into the Spanish way of life. Eat & go out late and enjoy the fine things in life like great company and fine food & wine. Relax, you're on holiday after all.
Entertainment was fabulous too. Tom Jones in concert at the hotel no less and wait a minute, oh yes we've got Bjorn Borg and Pat cash playing in the Marbella Masters right here too in the fabulous tennis complex attached to the hotel.
If like me you're into your golf then this place is simply paradise, with one of the most beautiful & challenging golf courses you will play anywhere in the world, which belongs to the Hotel. It's about a fifteen to twenty minute drive, so worth hiring a car if you plan playing there a lot and once you have done you'll be back there every day. Food & hospitality at the golf club are at the same high standard so it's perfect to stay for lunch or some dinner afterwards.
Staff are all extremely friendly and it feels like a home from home.
Already planning my next trip back..!

Room Tip: Ask for what you like or require and so it shall be...
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vs1880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 19 September 2011
Dear guest,

Thank you for your kind comments about your stay in Hotel Puente Romano. It is always a great pleasure to receive positive feedback from our loyal guests.

We are very pleased that we have managed to make your stay once more memorable and that you have enjoyed your holiday with us.

Thank you again for sharing your experience, and we look forward to serving you in the very near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level 6 Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 25 August 2011

We've lived on the Costa del Sol for 38 years. Suite Beach bar is a wreck. It's dirty - even to the presence of open plastic garbage bins in the CENTRE of the bar . Keep it simple is the by-word here and all over Marbella, where all waiting staff are poorly trained,

Sadly the the bad service and unsavoury location is not reflected in the prices . 7.50€ for a a small bottle of water. We asked for whiskey sours, and the -drink server- note not a trained barman, explained that his 'prize winning' excuse for a real classic one was made from ; and I quote exactly " Any kind of whisky you want (it should only be Bourbon) with muddled lemon and lime , a good dash of Angostura Bitters over ice" . I asked for sugar syrup, demonstrating his ineptitude he asked "WHY". Oh My God, another bad Marbella waiter and at 15€ a glass an insult to a drinkers intelligence. He tried to excuse his pathetic attempt by stating he'd won a prize in Sydney for his cocktails. It must have been in a back street drunkards bar, this place looks like one, so guess he-s at home.

! Finally, the bar is filthy, badly painted, wires on view, garbage cans open in the middle of the small bar, ill dressed waiting staff, and generally bad bad service. Avoid it. its a RIP OFF .REMEMBER THIS IS 5 STARS. God help the rest.

  • Stayed August 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 29 August 2011
Thank you for taking the time to tell us about your experience. I am sorry that we failed to meet up with your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us. You are very right that these shortcomings should not have occurred in the first place. Suite is an acclaimed restaurant and we have many repeater guests and the comments we receive are usually extremely positive. Please rest assured that your comments have been followed up on in detail.

We hope to be given an opportunity to host you in future and convince you of our true hospitality.

Best regards,
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Limassol, Cyprus
1 review
Reviewed 20 August 2011

We found the paradise - my wife and myself - at the magnificient Hotel Puente Romano in Marbella!
We decided to go on a quick break away from kids and work; and we never left the property during the entire - expect of course to the hotel own golf club! Our room was very generous in size and had all the amenities you need. On the first evening we decided to try out the restaurant at the beach - Suite de La mar - and the waiter who spoke excellent English recommended the some sushi and lamb and we were not dispointed and even ordered another order of sushi instead desert! Breakfast the next morning - officially until 11am but we could see people arriving even at 11:30am - was a treat! Anything your heart desires after a good night sleep - a great simple esspresso, a variety of freshly made jiuces, a glass of champagne or more with some great jam on and I could go on for hours....
During the day we decided to burn some calories and picked up a couple of tennis racket and had a tightly contested marital match on center court, we felt like playing in Roland Garros! With all the travells I have done I have never seen a hotel offering such a spectular and breathtaking tennis facility! In the early evening we enjoying a few beers at the bar and there we made our dinner plans. Restaurant Roberto's is also located just a couple hundred meters down to the beach and is a nice walk through the spectacular and lush hotel garden - my wife actually said while walking it reminded her to a very known hotel in Chiangmai Mai, Thailand, Our table was facing the sea but we were still close enough the enjoy during the entire mail the live music. Dinner by itself was another great experience with some great Rioja, gazpacho and a dish of scallops to die. At the end of a very romantic evening a bit much of red wine, we were a bit lazy and barely could stroll back to the room, but no problem a hotel cart got us quickly back. The next day we had golf in mind but forgot to arrange for a tee time, but the very kind Concierge who organized our transport to the golf club informed us that there would be no problem getting on at any time. The golf club belongs to the two hotels Marbella Club and Hotel Puente Romano and tee times are given exclusively and only to hotel guest; upon arriving at the Club we hit a few balls off the driving range and then went on our leisure to the first tee. During the entire round we never had to wait and therefore enjoyed a great round of golf topping it of with views to Gibraltar and Marroco. On a side note my wife played her handicap but I struggled a bit with the 2 monstrous par 5's back to back. In the evening we decided to go for a Flamengo Dinner and boy a had a good time and ended up dancing ourselves until the early morning hours; of course dinner was delicious with a 4 course set menu. The next morning we got up a bit late and skipped breakfast but went for a 5km late morning run along the beach reaching almost to Porto banus. The rest of the day we hang around the beach and one of of the many secretly hidden hotels pools. On our last evening we wanted to do something very special and made a reservation at the beach side restaurant of the Marbella Club. We arrived at 9pm and the place was packed, luckily we had reservations otherwise we would have missed the best dinner ever...go and see for yourself no more help!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank berndgulas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 1 September 2011
Dear Guest,

Thank you very much for having chosen the Hotel Puente Romano during your stay in Marbella. On behalf of all our employees, we wish to thank your most complimentary comments. We are delighted to learn that you found our services and facilities of the highest standards and entirely to your satisfaction.

We look forward to the pleasure of welcoming you back to the Hotel Puente Romano and serve you in a very near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marrakech
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 August 2011

Outstanding rooms , very good service, amazing tropical garden, located by the beach, various exquisite restaurants

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mitch666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 25 August 2011
Dear Guest,

We are delighted to hear about your positive feedback and your kind comments during your stay with us. I will share your opinion with the rest of our team who are going to be very pleased and encouraged by your remarks.

We hope to have the pleasure of welcoming you again in the near future.

Best regards,
Report response as inappropriate
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2011

This summer, my wife and I had the perfect honeymoon at the Puente Romano and were simply blown away! We stayed there 2 years ago for our engagement and subsequently there was only one place in mind for 10 days of idyllic bliss.
From arriving the reception staff were very freindly and welcoming. The concierge was incredibly helpful in recommending and reserving tables at late notice in Marbellas most exclusive restaurants.
The food and service was excellent. The setting of every restaurant was unique. Even the champagne breakfast was a particular hit with my wife! The Marbella Club Grill and top Italian restaurant Roberto's are two of the best restaurants we have visited in Spain and are both on site.
Whilst the price range is at the top end of the market, one walk through the tropical gardens to "Suite" the beach club and restaurant makes you realise that you're getting what you pay for.
Lounging on the huge double beds on the beach at Suite, was a daily must for us. All the staff, in particular Xavi couldn't do enough for us! From bringing our cocktails to adjusting our parasol!!
Our room was a junior suite with a spacious balcony and sunloungers, overlooking the gardens with a parting sea view. A huge comfortable bed, big bathroom and free internet made it hard to leave the room.
We had such an amazing time, we genuinely didn't want to leave and shall be returniing to the Puente Romano as soon as we can!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPuenteRomano, Gerente at Puente Romano Beach Resort & Spa Marbella, responded to this review, 17 August 2011
Dear Guest,

Thank you for your kind comments during your stay with us. We are delighted that you have enjoyed your stay at Hotel Puente Romano and we have succeeded in making your honeymoon most memorable.

We thank you for your positive feedback and your high evaluation regarding our service and staff and the hotel in general, your encouraging comments have been shared with the rest of our team and it is very much appreciated.

We hope to have the pleasure of serving you in the very near future, I remain

With best regards,
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Additional Information about Puente Romano Beach Resort & Spa Marbella

Property: Puente Romano Beach Resort & Spa Marbella
Address: Bulevar Principe Alfonso von Hohenlohe s/n, 29602, Marbella, Spain (Formerly Hotel Puente Romano)
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Marbella
#3 Luxury Hotel in Marbella
#5 Business Hotel in Marbella
#5 On the Beach Hotel in Marbella
#8 Family Hotel in Marbella
#10 Romantic Hotel in Marbella
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Puente Romano Beach Resort & Spa Marbella 5*
Number of rooms: 258
Official Description (provided by the hotel):
Puente Romano Beach Resort & SPA Marbella, member of The Leading Hotels of the World, is situated on the southern coast of Spain in the Costa del Sol within the "Golden Mile", a residential area between Marbella and Puerto Banus, just 35 minutes' drive from Malaga Airport.The heart of the Resort and its social focus is the Roman Bridge (Puente Romano) from which the property takes its name. This ancient artefact from the first century is a remaining structure of a road which once linked Cadiz with Rome, the Via Augusta.Resembling an Andalusian village, the 278 spacious guest rooms are spread in 27 three-storey villas, scattered around 55.000 sq. m. of lush, sub-tropical landscaped gardens, gently cascading down to the Mediterranean Sea. Over 400 species of plant life have been brought to the gardens from all around the world, many literally in a suitcase courtesy of HRH Principe Alfonso de Hohenlohe, the founder of the Puente Romano. ... more   less 
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Also Known As:
Puente Romano Hotel
Puente Romano Marbella
Puente Romano Beach Resort & Spa Marbella Andalucia

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