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Puente Romano Marbella
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Reviews (1,473)
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910 - 915 of 1,473 reviews
Reviewed 18 April 2012

We stayed at the hotel for a few days in April, we had a suite with breakfast included which was great. The hotel is quite large but gives a great impression of being small because of the layout. It was wonderful to wander around the different gardens, even though it was early in the year the overall impression of the gardens was great. As we were just wanting to relax we did not do any activities other then a massage (which was great).
The first flaw was that we forgot to bring any toothpaste, so I followed the note in the bathroom and called housekeeping, no toothpaste materialised or even a call back, I tried the same in 2 hilton hotels as a test both produced it within 5 minutes, this was not good for a 5star deluxe.
Second flaw was the hotel gift shop (to buy toothpaste and the other forgotten sun creme!) the cost for those 2 was 48 euros, the cost in a pharmacist in Marbella would have been 22!
Overall we loved the hotel and will return, but by comparison to say an Oberoi not in the same league!

Room Tip: rooms overlooking the pools and gardens are very nice
  • Stayed: April 2012, travelled as a couple
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3  Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 27 April 2012

Dear Guests,

Thank you for taking time to share your experience with us about your stay at Hotel Puente Romano. Your comments have been read with much interest and we will do our best to make sure to meet your needs and expectation.

We hope to have the pleasure of welcoming you back to our property and make sure you have a memorable stay with us.

With best regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2012

Puente Romano hotel is one of Spains most famous hotels. Together with its sister, The Marbella Club Hotel, its as good as it gets on the Costa del Sol. Its a relatively old hotel that needs an upgrade, bit its still a proper 5 star hotel; everything is clean, they serve good food and drinks, and the service is very good (not 100%). The hotel is located on the golden mile and hence its in the best location. A walk on the beach is a fantastic experience; take a right and 20 minutes later you are in Puerto Banus, and make a left to find Marbella center 20 minutes along a spectacular beach. Rebertos and Suite are both among the best restaurants on the cost. Try MC Cafe at the sister hotel for great food and even better ambience!

Room Tip: Upgraded room with a view..
  • Stayed: March 2012, travelled with family
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2  Thank Gudleiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 12 April 2012

Dear Guest,

Let us thank you for the encouraging comments about our hotel Puente Romano. It is always a pleasure to receive positive feedback.

We appreciate a lot your opinion about the stay and hope that we will have a chance to serve you again in the near future.

Best Regards,

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Reviewed 4 April 2012

I stayed at the Puente Romano for a weekend and had the greatest time. This is probably the first time I stay at a five-star that actually deserves every single one of them. The rooms are amazing, spacious and very clean, you could fit a whole house in the bathroom. Facilities are very high standard and breakfast is plentiful and delicious.

The hotel has got three restaurants, I tried the buffet-styled Mediterranean restaurant right next to the beach, where you can enjoy amazing seafood and beautiful views, as well as an Oriental restaurant/bar/club with delicious fusion dishes.

There's also a gym, several pools and tennis courts.

The best part of the hotel is the general feeling of relaxation. In the spring, when the crouds haven't yet hit Marbella, Puente Romano feels like a secluded haven of peace.

The hotel club is one of the most vibrant in town.

Puente Romano also offers free wi-fi internet, a not-so-common feature in higher-end hotels.

  • Stayed: April 2012, travelled with friends
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1  Thank luijo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 6 April 2012

Dear Guest,

Thank you for choosing Hotel Puente Romano for your visit to Marbella.

We believe It is always a pleasure to receive positive feedback from our guests. I have shared your comments with our team who I am certain will be very encouraged by your remarks.

As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations. I hope we have managed to make your stay most memorable.

On behalf of the entire team we look forward to the pleasure of welcoming you back to Hotel Puente Romano.

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Reviewed 4 April 2012

This hotel is approx 45 min walk along path to Puerto Banus & 45-60 min the other direction to Marbella. We walked every day to one or the other with a double buggy & stopped en route at the various playgrounds. There are a few restaurants en route to Marbella but you are pretty much at Puerto Banus before you reach a restaurant. Taxis are outside the hotel €8 to either place. Worth it if you're tired of all the walking.

The hotel is a complex of rooms/suites & set in amongst streams, little bridges & plantation.
Bars & restaurants are sophisticated. The Cafe where breakfast is served is open all day. OK value for money, we paid €100 for 2 adult mains, 1 child & 1 btl wine & water. Usually no starters or desserts. Room service was limited & I think over priced really. We ate in the hotel a few nights as it was handy during our March stay when the weather was cool in the evening & we had a 4yr old & 1yr old to get to bed early.
Breakfast buffet in the hotel is magnificent... highlight. Just everything was fantastic & there was no rush as it didn't finish up too early either.

Outside Heated pool is beautiful, clean & the service is good there. Towels, Parasols etc taken care of for you & you can order drinks there. It was quiet when we were there but the weather was v. warm (c.20-22 degrees each day).

We had Deluxe Garden Suite to cater for couple & 2 kids (4+1). We put all the beds & cot in same room so we could use the living/dining area when they were asleep. This worked well. Our terrace didn't really get the sun so we didn't use it much.
Rooms /Suites are named A-Z... eg Alhambra..etc. We were W.Our Suite was at the edge of the complex so we weren't in the hub of the complex. It was fine.
Only drawback with the hotel , shower was fine but not v.v.powerful. It is pricey alright but the standard & service is high. I have been to more plush five stars & also experienced more pompous service so to speak... trying to put it in context. However it is definitely five star & the staff are very very good.
Food wise,,,, it is good, not 'fine dining' where we ate but it was nice & suited us well.
Again the service was excellent & the setting is special too.

Finally to mention there are cabs outside the hotel by the main road. There are a few restaurants along there if you want to walk that way, we didn't though. There is also a bank by the hotel. There is a huge dept store & super market at Puerto Banus (& Il Corte Ingles), so you can pick up water, milk, drinks etc & cab back to hotel. This is v. handy.

I would definitely recommend this location & also this hotel.
It is a great hotel for a couple I think also & even for business groups. It was plenty of facilities & still manages to exude charm & personality & doesn't feel remotely that it has so may rooms.

Room Tip: If you choose rooms no. A - T approx you are in the hub of the complex. There are steps into many rooms but manageable.... bear this in mind if you need to. There were steps down to our room & we had a buggy but it was absolutely fine, they were safe & wide. Include breakfast if you can, it's really nice, beautiful breakfast room & plenty of choice.
  • Stayed: March 2012, travelled with family
    • Value
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1  Thank AnnPLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 6 April 2012

Dear Guest,

On behalf of the entire staff, it was a pleasure to look after you during your recent visit to the Hotel Puente Romano.

We would like to thank you for the positive comments about our hotel, please stay assured that we appreciate our guests´ opinion and feedback, which is extremely important for us.

As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations.

Thank you again for sharing your experience, and we look forward to serving you in the future.

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Reviewed 28 February 2012

I stayed at the Puente Romano twice during my recent vacation, I could not have been happier.

Rented a car from the airport Malaga and drove to hotel, very easy drive which took 40minutes. plenty of parking spaces in hotel complex.

Rooms where lovely and made use of the room computer to work and also checking internet news. Housekeeping certainly do a very good job.

The front office, concierge and porters could not be better. using your name and greating you all the time, helping with recommendations of places to visit and making restaurant reservation. 6star service.

When we went to gribraltor (highly recommend) and we then stayed in tarifa (liked it) and went for a day to morrocca to tangiers (not everyone taste). I decided to leave luggage at the hotel, upon our return 3days later the luggage was awaiting in the room and of course concierge and the great porter asked how was the trip and what did we like etc etc etc....
"home away from home feeling"

The breakfast is to die for. what a selection and the service is top notch. Each morning I would take a coffee and orange juice after breakfast and sit outside in the morning sun in there beautiful courtyard. The service is so good that each time I would walk to the patio, the waiter would be there helping take my coffee and juice for me to the courtyard area, then he would ask if i wanted anything else from the buffet. Attention to details and seeing what the customer wants is a sign of great staff and training of the hotel.

I used the beach club and pool and again service was great.

If I was to give points out of 100 it would be 98.... The only reason being is that the evening bar staff need to understand how to make a better frozen strawberry margarita...

Dont look anywhere else, this is the hotel to stay in while in Marbella...

They recommended some of the best restaurants I have tried in my life also. will be posting reviews on these soon. The food in the hotel by the way is amazing and you dont have to look anywhere else, but I like to try different places while travelling.

  • Stayed: February 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Thank hotelstallinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
juliandosm, Gerente at Puente Romano Marbella, responded to this reviewResponded 29 February 2012

Dear Guest,
Thank you very much for choosing the Puente Romano Hotel.
We are so delighted to hear about your positive experience and very happy that we have managed to make your stay comfortable.
Thank you for finding the service and the friendliness of staff efficient.
We look forward to have the pleasure of serving you in the future.
Best regards,
Management

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