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“Class! Absolute Class!!”

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Puente Romano Marbella
Ranked #8 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed 23 July 2013

This is my wife and I's 3rd stay at this fantastic place. The hotel combines traditional ambience with a modern contemporary outlook. The new restaurants are fabulous. Most notably the Sea Grill, a beautiful setting with fresh seafood and live piano playing in the background; and Del Mar, our daily visit to this classy beachfront restaurant with friendly service and a lovely menu. Sun downers here, are just un-forgettable! I must add that at ALL of the others we tried, the food, wine and service were exceptional.
Our room was a Garden Suite, which was luxurious and spacious overlooking the stunning gardens and water features.
We were also travelling with our 1 year old son and used the kids pool and kids club. The staff and facilities were very good and we loved the bird show. The hotel even helped us enjoy a baby free night, by recommending their professional baby sitting service. Our baby sitter was highly trustworthy and fantastic with our son.
Overall, this five star grand luxe hotel, certainly exceeds expectations. Having travelled a lot, and seen many nice hotels, the standards, service and setting of the Puente Romano, make it by far our favourite place to stay.

  • Stayed: July 2013, travelled with family
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1  Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 20 August 2013

Dear Guest,

Thank you for taking the time to share your comments with us. We are so pleased that you felt so happy with our services and new installations and you have enjoyed your garden suite. It is our aim to please our guests in every way.

On behalf of the entire team, it is our hope to welcome you and your family back and make sure you have another memorable stay with us.

With best regards,

Jorge Mansur
General Manager

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775 - 781 of 1,397 reviews

Reviewed 19 July 2013

Nice upscale hotel locate almost midway between the center of Marbella and Puerto Banus.... a good half hour walk on the sea front promenade would lead you to either of the two locations.

The hotel rooms are scattered in a lush garden .... plan for lots of walking to the restaurants and receptions if your room does not happen to be close to them.

The rooms are well equipped (had a junior suite), breakfast was excellent and they have several swimming pools and nice "public" beach facilities.

I would personally prefer a more centrally located hotel and a view of the sea as opposed to a balcony overlooking a garden. This does not fault the hotel, which is investing a lot of efforts to maintain a high standard for the property. Additionally, free Wi-fi and Pc in the room were definitely nice to have.

  • Stayed: July 2013, travelled with family
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Thank Sherif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 17 August 2013

Dear Guest,

Thank you so much for your review. I am very pleased to hear that you have enjoyed your stay and very grateful for the way you have beautifully explained the Hotel and the installations. Though you prefer to stay more closer to the centre, we would still be so happy to welcome you back to Puente Romano and make sure you have a very pleasant stay with us.


Best regards,

Jorge Mansur
General Manager

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Reviewed 17 July 2013

This was my second stay at this exceptional resort hotel. So many changes in 1 year since I have stayed there last time: new trendy beach restaurant/bar, totally relooked breakfast room, many rooms seem to be renovated as well.
Very helpful and efficient staff under the management of Leonie.
My room had a view on the tropical garden, very quiet and large with a well designed bathroom.
Also loved the well equipped gym

  • Stayed: June 2013, travelled on business
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Thank RolfParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 16 August 2013

Dear Guest,

Dear Guest,

Thank you very much for sharing your reviews with us. I am very pleased to hear that our team were helpful and met with your needs this is indeed a very encouraging comment.

We appreciate that you have acknowledge the new changes and that you are happy with our new installations.

I look forward to welcoming you back and meet you personally.

Best regards,

Jorge Mansur
General Manager

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Reviewed 16 July 2013

I was VERY wary of spending a week in Spain, as unlike my usual type of holiday - but having a two year old daughter forced somewhere that had a short flight. Anyway, I was completely blown away by how fantastic Puente Romano was.

We stayed 26th June - 3 July in a Deluxe Garden Suite, and I cannot praise the hotel enough. The staff were excellent, friendly and pleasant. We ate in all the restaurants and food was fantastic in them all.

The only slight negative would be that the pools were quite cold - but they soon warmed up later in the afternoon once the sun had been out.

We loved the location - nice and quiet but an easy stroll to Marbella or Puerto Banus, which nicely coincided with child's nap time!

Our daughter particularly loved strolling through the gardens, swing the swans and other wildlife made walking to breakfast an adventure for her.

Yes, it is expensive, but you get what you pay for an no more pricey than similar hotels of this ilk.

Room Tip: Deluxe Garden Suite was great - a proper suite as opposed to just a big room!
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  • Stayed: June 2013, travelled with family
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Thank SMcI_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 16 August 2013

Dear Guest,

I am thrilled to read your kind reviews of our Hotel. I am so glad that you found our Hotel was as great choice for your Holiday. I am pleased that you found the staff being helpful and were able to assist your needs.

Your feedback is much appreciated by all the team and we look forward to welcoming you back in the near future.

Best regards,

Jorge Mansur
General Manager

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Reviewed 15 July 2013

The stunning new Italian restaurant at the hotel offers very good starters and mains, but a very limited and unimaginative deflection of desserts. We were staying close by and booked dinner expecting a gorgeous evening at a gorgeous high class restaurant. We were seated on the lovely terrace, but soon discovered the walkway in between the terrace and restaurant is a main walkway to the hotel's beach club and a constant stream of dishevelled residents and kids continued to pass by, spoiling the mood of a romantic dinner is a beautiful setting. Also the service was so fast we had finished our starter and main course within half an hour, didn't want a sweet, so it was a case of our expected night out turning to evening over.

As for the food, the ravioli Alfonso was exceptionally good. The salmon was also very nice, but slightly undercooked and sat on chargrilled courgettes that clashed with the flavour of the honey and lemon sauce. I think Serafina is a very nice hotel restaurant if you're staying there, but it lacks atmosphere and is spoilt for outside diners by the obvious hotel and family crowd. I also feel they should ring fence the terrace and take pizza off the menu, serving it elsewhere, so there are less kids eating in a restaurant at 9.30 and running around. Shame because this could be so much better!

Stayed: July 2013, travelled as a couple
1  Thank MrChipsManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 16 August 2013

Dear Guest,

Thank you for you reviews about the Restaurant Serafina. We will share your comments with their Managment who we are certain will be be very encourgaed by your feed back.

The Hotel is very privileged to have so many new installations available for all our guests this year and Serafian is certainly one of them.

Best regards,

The Management

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Reviewed 14 July 2013

The newly revamped restaurant is unrecognisable from before. Very cool and calm atmosphere, great cocktails ( especially the mohito). Lovely food, attentive service except for the drinks waitress who felt it beyond her to give our party their drinks and just plonked them all at the end of the table. Half of our party were across the walkway from us and even though she had taken their order from them over there she still just left their drinks at the edge of our table which was a good twenty feet from where they all were. Despite her disinclination to carry drinks around we had a wonderful evening, good food, great wine, lovely sea air wafting over us and lots of laughs, restaurants are always improved with good company.

Room Tip: We were only eating there, not staying.
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  • Stayed: July 2013, travelled with friends
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Thank Gillian1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 16 August 2013

Dear Guest,

Dear Guest,

Thank you very much for your reviews, it is great to hear you found our new Sea Grill was pleasing and you have enjoyed the facilities. We do apologise for the waiter who was attending your table did not pay attention to your drinks. We have taken note of that and shall make sure this will not happen again and better service provided for all our guests.

Best regards,

The Management

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Reviewed 10 July 2013

I've already stayed twice in this hotel.

Rooms and gardens are high quality.

Location is perfect on the beach front and between Marbella and Puerto Banus. Good exercise opportunity walking from the hotel to one of those locations and back.

Service is not 5 star luxury level. I guess they just employ too many summer interns mixed with a few experienced staffed.

Good live music after dinner.

  • Stayed: July 2013
    • Value
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Thank PortugalLx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuenteRomano M, Gerente at Puente Romano Marbella, responded to this reviewResponded 12 August 2013

Dear Guest,

It is always a pleasure to recieve guests comments and positive feed backs. We are so pleased that you have choosen to stay with us in your recent visits to Marbella. We hope to have the opportunity to welcome you back and serve you gain,

Best regards,

Management

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Additional Information about Puente Romano Marbella

Address: Bulevar Principe Alfonso von Hohenlohe s/n, 29602, Marbella, Spain (Formerly Hotel Puente Romano)
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Marbella
#5 Luxury Hotel in Marbella
#5 Business Hotel in Marbella
#7 On the Beach Hotel in Marbella
#8 Family Hotel in Marbella
#10 Romantic Hotel in Marbella
Price Range: £216 - £1,071 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Puente Romano Marbella 5*
Number of rooms: 258
Official Description (provided by the hotel):
Puente Romano Marbella, member of “Leading Hotels of the World”, is located on the south coast of Spain, on the famous “Golden Mile”. This is a luxurious residential area situated between Marbella and Puerto Banus, just 45 minutes from Malaga airport. With a village-style feel instead of a typical resort atmosphere, in Puente Romano you can indulge in our spa and wellness facilities, open air courtyard (perfect for cocktails and catch ups), botanical gardens, world famous tennis courts, and 12 different restaurants all with unique menus. Every day is a new chapter. There are so many experiences to try at Puente Romano that your day will never be hard to fill. Relax by the pool overlooking the ocean, raise your game with a morning of golf, soak in the sun over afternoon tea on the terrace, or pamper yourself before a big night out. Puente Romano has something for everyone. ... more   less 
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Also Known As:
Puente Romano Hotel
Puente Romano Marbella Andalucia

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