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“Location, location, location!!”

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Gran Melia Don Pepe
Ranked #5 of 70 Hotels in Marbella
Certificate of Excellence
Poole
Level Contributor
114 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Location, location, location!!”
Reviewed 28 September 2013

This was our second trip to the Don Pepe having previously visited in April this year. Once again we had a super 12 day stay. This may not be the grandest of hotels or the most modern but the fabulous location and most of the lovely staff (male reception staff could do with some re-training) make up for any shortfall.

The flat 25 min walk along the marble paved prom into the centre of Marbella old town is such a bonus as is the flat 15 min walk to the port to catch the foot ferry (30min) to Puerto Banus. The walk back from Puerto Banus, again flat prom walk, all the way to the hotel takes about 1 hour 15 mins. The added bonus here are the great restaurants along the way.

We stayed Red Level in room 715 which we had requested having stayed there on our previous visit and loved the view and the Red Level service.

We must make a special mention of Fina (Melia Club staff) who was a delight, she was always around with a happy smile and left no stone unturned when it came to finding out information for us. We would also like to mention the staff at the Champagne and Oyster Bar where we had our nightly Bellinis (free to Red Level clients) they were just super and very friendly and courteous. Another mention has to made with regard to Eva (Spa staff) who gave me probably the best back, neck, shoulder massage ever (ask for her by name).

Ok, so there always has to be a little gripe I suppose... The T-Bone Restaurant is not very good and needs to up its game. The food is bland and not well prepared, do not have the Cod Fish Tempura it is dry and quite frankly revolting, the Sea Bass was poor and served cold - the staff were surprised when we asked for it to be warmed up which they did by microwave - this is not a 5 star service surely. If possible try and eat out of the hotel as there are hundreds of excellent restaurants in the local vicinity.

Breakfast was superb and one could not ask for more from the great buffet and Egg Chef.

Thanks for reading.

Room Tip: 715 is a great room with lovely view and quiet.
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  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Travelcritic30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 8 October 2013
Dear TravelCritic30,

First of all, thank you for having taken the time to leave a comment about your experience in our hotel Gran Meliá Don Pepe.

It is really important for us to know what your impressions were whether satisfactory or not, so we can constantly enhance your expectations.

We are delighted to be informed that you enjoyed the Breakfast Buffet and that you also appreciated the specialities at the Oyster & Caviar Bar. It will be a pleasure to share your comments with our team.

Moreover, we are very proud of your words regarding the hotel. We would like to inform you that we have taken into consideration all of your remarks so we can keep on improving them.

On behalf of all the team of Gran Meliá Don Pepe, we send you our sincerest regards and wish to see you again among us.

Greetings from heart ,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
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SC
Level Contributor
284 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 27 September 2013

Small rooms and bathrooms, but clean and updated
Hard uncomfortable bed mattresses
Nice view from room
Front desk lack hospitality... not very friendly.
Dinner at T-bone restaurant highly recommended.
Breakfast has excellent selection and quality
Pool is wonderful
Note. Check your check out statement, they will add 1 euro as donation for UNICEF, ask to be removed if you do not want to contribute. I found it strange to ask to remove this donation instead of the front desk people ask if you would like to donate and add it to the bill!!!!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank TOURtheWORLDMexPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 8 October 2013
Dear TOURtheWORLDMexPal,

On behalf of all the team of The Gran Meliá Don Pepe, thank you very much for giving us the esteemed opportunity of serving you during your stay in Marbella and for taking the time to share your feedback.

It is very much appreciated to read your comments. We are really proud that you had such a wonderful experience with our breakfast service.

Thank you four the feedback about the UNICEF donations, we will take it into account, please accept our apologies for the inconvenience caused.

We are looking forward to seeing you again at the hotel and working to exceed your expectations.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 September 2013

Lovely stay here - hotel is beautifully decorated: had read some reviews where people said it was looking dated but this definitely wasn't the case! I had a superior sea view room - lovely spacious room with small balcony, very nice bathroom stocked with great products, and a normal hairdrier! All of the staff were very pleasant and keen to make sure you were happy and had everything you needed. At breakfast, the selection of food available and the quality was very good. The waiters were very swift with their service of tea, coffee and juice and in clearing away any used plates. There are a few tables outside in the garden for those who would prefer to sit there. Pool are was kept very clean, good service from Raul and his colleagues there, and also from the staff at Liquid Lounge for "at lounger" service. Location is great as you can walk along the lovely Paseo Maritimo into the Old Town in fifteen minutes. There was a wedding at the hotel on the Saturday afternoon and evening of my stay and probably the only blight on my trip was that the very loud music from their celebrations went on until 0230 on the Sunday morning: fortunately there was nothing more pressing to do on Sunday than a doze on a sunlounger! All in all, a lovely relaxing stay and would stay here again.

Room Tip: Sea facing room above floor three!
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  • Stayed September 2013, travelled solo
    • Value
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Helpful?
Thank MJ62_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 8 October 2013
Dear MJ62_11,

Firstly we would like to thank you for writing this review regarding your last stay in Gran Meliá Don Pepe.

We hugely appreciate your description about our hotel.

Thank you also to be understanding with the weeding celebrated on Sunday.

We are waiting for welcome you back,

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 September 2013

We are spending a week here after touring Barcelona and Madird. Beautiful luxury hotel in Marbella right on the beach. Location is great, views from the sea side rooms are gorgeous. Staff are friendly, helpful and eager to please.
You can walk the boardwalk close to the old city centre of Marbella which is fun to wand around.

Also close to many golf courses.

Room Tip: Red Level superior sea view rooms are great. Yasmine at the Level lounge is extremely helpful, frien...
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 8 October 2013
Dear Rick B.,

Thank you so much for posting this nice comment referring on Tripadvisor Website.

We are continuously working for keep improving our resort and facilities. Looking to achieve our guests expectations.

We look forward to welcoming you back on your next trip at the Gran Meliá Don Pepe and offer you the same experience as your last stay.

Greetings from heart,

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2013

We had our wedding here in the Don Pepe on 13th September. From beginning to end it was fantastic. No glass went dry, and the staff led by Ainara were unbelievable. It even began to rain during the meal, and the kitchen staff came out to move tables under cover. We then spent 3 nights in the hotel , and everything about the stay oozed comfort and class. As luxurious as the hotel is, it's the staff that made our stay memorable.
Gracias!

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 3 October 2013
Dear Mr. Rob M,

Thank you very much for sharing your lovely comment regarding your stay with us at Gran Meliá Don Pepe.

It is very nice to know that you have enjoyed your stay between us, especially is that we were able to get your wedding an unforgettable day.

Thank you again for your beautiful words, we will transmit to Ainara your charming comments.

All of our team is looking forward to welcoming you back again during your next visit at Marbella.

Wishing to have this occasion soon,

Greetings from heart.

Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rdetford u.k.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2013

Cannot emphasise enough just how wonderful this hotel is.Been here several times and cannot wait to get back next year. The hotel, in every respect simply outstanding Nothing is ever "too much" trouble for them . If you want a simply perfect hotel - then choose this one - never fails to impress us. Especial thanks to Rafael - pool attendant - he a gem in every respect.Thank you Melia Don Pepe for everything.

Room Tip: We chose sea view - the level. Staff so obliging - and so friendly. Perfect. Could not fault hotel i...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Odette Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 25 September 2013
Dear Odette Jane C,

Fist of all let us to thank you for sharing your experience in this prestigious web with the rest of travellers.

For all the team is really important to know that we have reached your expectations. We work hardly every day just to get the guest feel like home,

Thank you again for your kind words, we will transmit to Rafael your nice comments.

We hope see you soon at The Gran Melia Don Pepe,

Greetings from heart,


Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

The hotel was comfortable and convenient with a fantastic breakfast buffet, great views and terrific pool. What made the experience extraordinary was the staff. Rocio took good care of us before we even got there. Anna is the kind of person you wish you would see at every hotel -- professional, caring, fun, knowledgeable. Everyone greets you with a smile. Ernesto, the tennis pro is outstanding. He's a great teacher, motivator and a wonderful ambassador for the hotel and Costa del Sol in general. We will be back -- mostly because we felt so welcomed by the fine team.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lluis Miquel G, E-Guest Experience at Gran Melia Don Pepe, responded to this review, 28 September 2013
Dear Mr Jeff K.,

First we would like to thank you for choosing The Gran Meliá Don Pepe during your last stay in Marbella.

We are delighted to read your kind comments in tripadvisor, we transmit your words with all staff, especially all that you have mentioned in your letter.

Please, do not forget that we will be waiting for you in your next visit to Marbella.

Greetings from heart,


Lluis M. González
E-Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Don Pepe

Property: Gran Melia Don Pepe
Address: Jose Melia s/n, 29602, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Marbella
#2 Spa Hotel in Marbella
#4 On the Beach Hotel in Marbella
#8 Business Hotel in Marbella
#8 Romantic Hotel in Marbella
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella
Gran Melia Don Pepe Marbella, Andalucia

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