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“Amazing holiday for the whole family! 5*****”

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Gran Melia Don Pepe
Ranked #5 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed 4 August 2014

Recently returned from 11 nights at the Gran Melia Don Pepe, and missing the fabulous breakfasts we had to start each day. From the moment we checked in, service was exceptional. Upgraded to the Red Level…. and certainly worth it! The girls were friendly and always on hand to deal with any questions we had throughout our stay (Anja & Ana….) and Rodrigo who kept the food and drink stocked up provided an excellent service every day!
The Kids Club was great for our son, a big thank you to Cristina and Peter Pan…. He met many new friends from across Europe and he was always kept entertained with football and water polo!
Abel from the Management team was brilliant! A real professional and a credit to Don Pepe. We’ll certainly be returning in 2015!! Steve, Rachel & Charlie from the UK

Room Tip: book a higher floor with a sea view
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 18 August 2014

Dear Rachel A,
thank you for taking the time to write these kind words about your amazing holidays with the whole family at Gran Melia Don Pepe.
We are so glad to know that our breakfast was a fabolous way to start the day and that your son Charlie enjoyed our Kid Club and had a great time with Peter Pan, Cristina and the other children!
Also, thank you to underline the efforts and the positive and friendly attitude of our Staff! This is very important to us.

Looking forward to see you in 2015!

Kind regards,

Abel López Ybarra,
Red Glove Service Manager

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Reviews (1,774)
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579 - 585 of 1,774 reviews

Reviewed 3 August 2014

Recently returned from the Gran Melia Don Pepe. After a shaky start at the hotel, our problems were quickly resolved by the professional and efficient Duty Manager Abel Lopez. In Addition praise for Beatriz and the staff at the T bone restaurant who also excelled after our Initial first Impression
All staff very friendly and helpful. The grounds/pool area lovely, no problem with sun beds good for drink service etc? The hotel is well situated and it was great to visit local sights and stroll along the promenade, located through a gate from the pool area.
Would recommend this hotel and will return

Room Tip: Room on hIgher floor best for sea view
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 17 August 2014

Dear Steve B,

On behalf of our hotel I would like thank you for staying with us and taking the time to write a review following your visit to Gran Melia Don Pepe.
We are delighted that you enjoyed all our facilities; we want also to thank you for mentioning how helpfull and friendly our Staff is : it's always a plasure to know that our efforts to make our guests live a unique experience are appreciated.

We look forward to the opportunity of welcoming you back to our hotel soon,

Kind regards,

Abel López Ybarra,
Red Glove Service Manager

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Reviewed 2 August 2014

Gran Melia Don Pepe spares no expenses to pamper its guests. Everything about the hotel is great: the breakfast, the pools, the view, the location (on the beach), the friendly staff and the service. We’ll be certainly coming back.

Room Tip: Book a red-level room and you won’t regret it!
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Albphilosopher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, E:Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 6 August 2014

Dear Albphilosopher,

Thank you for taking the time to leave such wonderful feedback on your recent visit to the Gran Meliá Don Pepe. I am delighted to read how highly you valued the services like our breakfast with a lot of variety of high quality food and all the facilities at our Pool area and the beautiful view to the sea.

We are so pleased to know that your stay with us was special and memorable and all the services we have fully reached your expectations.

We will inform the entire staff about your nice words and we hope to welcome you soon back in the hotel Gran Meliá Don Pepe.

Greetings from the heart

Abel López Ybarra
Red Glove Service Manager

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Reviewed 31 July 2014

I stayed here for 5 nights with my sister and my little boy (1 year old) in June this year.
We upgraded to Red Level which was a real treat. This meant we were able to use the private lounge and help ourself to a selection of buffet items (updated throughout the day), soft drinks, nespresso coffee and beer and wine. It was a lovely relaxing lounge with a private, enclosed outdoor space - fantastic if you wanted to get away from the poolside for an hour or two, or pop in for a drink and a nibble before going out.
The rooms are lovely and spotlessly clean. My only two small complaints are the lack of english tv channels (not that my son minded watching spanish cartoons!) and the balcony is extremely small and not safe for children.
The hotel itself is lovely, great pool, lots of loungers, not over crowded etc and if i was staying at this hotel pre-baby I would be raving about it. However, the "childrens" pool isn't up to the standard of the more modern resorts and would perhaps benefit from some toys and some shade! Another small recommendation to the hotel is to have a children's menu somewhere - there is no where in the hotel that caters for this.
However, the most amazing thing for me about this hotel is the location - right on the beach and a lovely pedestrianised promenade with shops and lots of great resturants. We hired bikes and cycled along the prominade all the way to Peurto Banus - would highly recommend.
20 mins walk the other way and we were in Marbella old town which is much more attractive and upmarket than i expected.
We would definately go back to this hotel and I would highly recommend it.

Room Tip: go red level
  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank WeeGills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 10 September 2014

Dear WeeGills,

First of all, we would like to thank you for spending some of your precious time in giving us this wonderful feedback of your stay in the Gran Melià Don Pepe.

We are delighted to know that your update to Red Level was worth it and that you could enjoy the special treats we prepare for you every day in our fantastic Red Level lounge, as well as the wonderful views you have from there.

We are also happy that you decided to take advantage of our prime seaside location, which allows you to discover everything Marbella has to offer you.

If you decide to visit us again with your little boy, please do not hesitate to ask our Kids Club’s staff for anything you may need, as they will be glad to help you and to make your son’s holiday unforgettable as well.

It was a pleasure having you and your family as guests, so please feel welcome to visit us again in the near future.

Greetings from the heart,

Abel López Ybarra
Red Glove Service Manager
Abel.lopez.ybarra@melia.com

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Reviewed 28 July 2014

We stayed at the Gran Melia Don Pepe and just loved everything about it...best of all it is handy for getting into Marbella Old Town and only a short cab ride from Puerto Buenous.
We hired a day with a luxury cruiser, which took us down for lunch, near to Gibralter...what a thrill that was!
Our only moan was with the cab that brought us from the airport...we had to keep asking him to slow down.
We hope to return to the luxurious "Don Pepe"..truelly a 5 star hotel through-out!

Room Tip: they all seem good!
  • Stayed: August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank freddy067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 10 September 2014

Dear freddy067,

Thank you very much for having taken the time to write us this fantastic review about your stay in the Gran Melià Don Pepe, and for having trusted in our team to give you the best in your holiday.

We are really happy you liked our unbeatable location, which -as you have perfectly pointed out- allows you to get either to Puerto Banus and the Old Town in a short ride.

We hope to see you back in the future!

Greetings from the heart,

Abel López Ybarra
Red Glove Service Manager
abel.lopez.ybarra@melia.com

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Reviewed 27 July 2014

Just an outstanding resort property on the med sea. the hotel is very modern. our room had a great view of the grounds, pool area and the sea, and a very large patio to enjoy all the sites.The hotel is located on the Promenade with access to numerous restaurants, activities, shopping, etc.
the breakfast buffet was one of the best we have had on this trip and other trips in europe.
we had dinner the first night but the female waitress was less than helpful...not good.
we really enjoyed the pool area several times during our stay...just really nice and relaxing.

Room Tip: as for a pool view on the 6th floor
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Service
1  Thank TexasTravler45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 9 September 2014

Dear TexasTravler45

First, we want to express our deep gratitude for your kind review and for having chosen Gran Melià Don Pepe as your holiday destination.

It makes us happy to know that you enjoyed either our priviledge location and our incredible facilities, as our main purpose is to indulge you with the best services.

Once again, thank you very much for having shared your holiday with us and we hope to see you back soon.

Greatings from heart,

Abel López Ybarra
Red Glove Service Manager
abel.lopez.ybarra@melia.com

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Reviewed 25 July 2014

We have just returned from a week at the Gran Melia Don Pepe, & had a wonderful week. We had booked in as Red Level guests which proved to be a good move. Access to the hotels Red Lounge enabled us and our 6 year old son breaks from the sun during the day & to have a constantly refreshed supply of drinks & snacks, whenever required. On arrival staff were incredibly professional & welcoming & we were taken straight to the Red Lounge and were provided with refreshments (a glass of champagne was very well received!!). As a point of consideration whilst the rooms are incredibly tastefully decorated & modern we found for the 3 of us the standard red level sea view room a little on the small side. When we discussed this with the management they were exceptionally receptive to our needs & we consequently were offered a very fair upgrade to a fabulous ocean view suite, which exceeded our expectations & requirements. The pool area was fabulous- every day we were met with a smile, the grounds were sublime & staff couldn't do enough to make everything lovely. We stayed on a bed and breakfast basis and I must say that the breakfasts were incredible. Surrounding the hotel were an extensive array of resturants offering all kinds of cuisine. We loved taking a stroll along the beach front during the evenings & trying different places to eat. One of our personal favourites was the Tahini sushi resturant (my hubby doesn't particularly like seafood but he loved this place). We would recommend this without hesitation. We truly had a wonderful stay here- a special mention must go to Abel (one of the hotel managers), who constantly strived to ensure we had the best time. His focus on complete customer satisfaction was second to none, a really lovely man who is a real asset to the Melia Group.
Stuart, Danielle & Max Stone

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this reviewResponded 17 August 2014

Dear Danielle S,
Thank you so much for your kind and lovely review.

We are so pleased that your expectations about the room have been succeded.

Also, we are happy to hear you satisfied with our Red Level Lounge service, with our breakfast and with the pool facilities and pool-bar service.

Thank you also for mentioning the professionality and friendliness of our Staff: it is very important to us to know that our efforts to create a unique experience for our guest are appreciated.

We hope to see you again soon,

Kind regards,

Abel López Ybarra
Red Glove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29602, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Marbella
#2 Spa Hotel in Marbella
#4 On the Beach Hotel in Marbella
#8 Romantic Hotel in Marbella
#8 Business Hotel in Marbella
Price Range: £188 - £1,994 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella
Gran Melia Don Pepe Marbella, Andalucia

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