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“Nice hotel, unfriendly golf marshals”

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Hotel Guadalmina Spa & Golf Resort
Ranked #20 of 69 Hotels in Marbella
Certificate of Excellence
Reviewed 17 October 2013

Our golf society visited this resort in October for our annual trip. The hotel was excellent and has a picturesque sea front location. We were very impressed with the quality of the rooms, reception area, restaurant and bar, particularly given the competitive price we had paid for the three night and three round package. We played both the North and South courses, which were enjoyable and a good challenge for all. However, we found the golf marshals attitude towards our group, which we experienced on a number of occasions, to be rude, unfriendly and unnecessarily over officious and for this reason unfortunately we would be unlikely to return to the resort.

  • Stayed: October 2013, travelled with friends
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2  Thank MarkoHeswall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 18 October 2013

Dear guest,

We are very happy to read your kind review about your experience in Hotel Guadalmina Spa & Golf Resort.

We are very sorry about what happened with the marshall.
As you know the golf club is another company, we have never had any problems of the kind that you tell us.

In any case we discuss their complaints to those responsible for the Real Club de Golf Guadalmina.

We are sure that on your next visit you may check only been an isolated case.

Your Sincerely

Fernando Al-Farkh
Director General

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Reviewed 17 October 2013

We are coming from the Netherlands and got married in the south of Spain. During our weekend stay with all our friends from the Netherlands at Hotel Guadalmina we had an excellent pre-wedding party. Guadalmina created a special lounge area for us where they served great Spanish food and very nice wines. The service was perfect and they were very flexible.
The rooms were very nice especially the ones that had a make over. The pool area and the beach are both great including the view on the Ocean. The food that is being served at the pool is nice but a little bit expensive. Overall we had a lovely stay and so had all our friends.
Guadalmina, hope to stay with you soon!

  • Stayed: May 2013, travelled with friends
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Thank Ilse v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 18 October 2013

Dear guest,

First of all, thank you very much for your kind comments about your experience in our Hotel. We are happy to know that you have enjoyed our service and facilities.

Is a great satisfacion know accordind your words all the effort we are making is reflected in their comments.

Your Sincerely
Fernando Al-Farkh

Director General

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Reviewed 11 October 2013

When you see the 360 sea view in the dining room, and the beautifully spacious pool area set right on the beach front, it is virtually impossible to complain about this hotel.

60 of my wedding guests (including myself and the groom) stayed here in Sept and all fell in love with the place.
For the price you pay, you would struggle to get better value for money in Europe.
We all loved it and cannot wait to come back again.

The highlights for us:
- The pool/beach. Tranquil, serene, spacious, spotless, incredible view
- The Spa. Had one of the best massages of my entire life- the lympathic massage. Had this the day before I got married and it really relaxed me!
- The breakfast /dining room. Having a 360 view of the sea while drinking a glass of morning cava- what’s not to love


A few tiny downsides (but not bad enough to make me give it less than a 5 star review!)
- There was sometimes a smell of sewerage in our room, on and off
- The prices at the pool bar/restaurant are pretty exorbitant. A fiver for a coke for eg.
- The location- it is remote- BUT it’s 5 minutes in a cab to Puerto Banus, and cabs are easy to get. In the end we loved the remote location, It was so relaxing!


This really is a hidden gem, i doubt i'd stay anywhere else when in Marbella. Close enough to teh action while being far enough removed to have a peaceful stay!

Room Tip: Junior suite 301 is absolutely incredible!
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  • Stayed: September 2013, travelled with friends
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1  Thank WonkaBilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 16 October 2013
Google Translation

Estimado Cliente,

Muchas gracias por el tiempo empleado en escribir sobre nuestro Hotel.

Sus comentarios acerca de nuestro establecimiento y de su estancia con nosotros son el reflejo del buen trabajo y el esfuerzo que estamos haciendo para conseguir que nuestros clientes tengan una estancia inolvidable.

Es para nosotros, también, motivo de gran satisfacción, que unos días tan señalados para Usted, le hayan sido tan agradables.

En lo referente a los precios, intentamos siempre, que sean los mas competitivos posible, teniendo en cuenta los hoteles de la zona.

Así mismo tomamos buena nota de las " pequeñas desventajas " que estoy seguro, estarán solventadas en su próxima visita.

Atentamente,
Fernando Al-Farkh

Director General

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Reviewed 8 October 2013

this is the second time we have stayed at this hotel. I think it is even better now than last time. the staff are excellent and most proficient. the rooms are kept to a very high standard, I love the way the bed linen is changed every day. the buffet breakfast is very good with a great selection of hot and cold food plus a good selection of breads and fresh fruit. The star attraction has to be the swimming pool. very comfortable sun beds and shady umbrellas. the beach is beautiful and the new cabanas is a great addition. the only downside to the pool is the access to the pool. the aluminium steps are very unstable and difficult to use. they should have at least one step way into the pool. I think for a 4 star hotel this has every thing. as to my headline, I understand the prices are to rise very steeply next year. I think this is a grave mistake and will put people of coming to the hotel. and I am afraid that will include me. according to the website the price of a superior room is to rise by nearly 50%. this is not acceptable, I will not come back if this proves to be the case.

Room Tip: always go for a superior room if you can afford it.
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  • Stayed: September 2013, travelled as a couple
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2  Thank msgilbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 10 October 2013
Google Translation

Estimado Cliente,

Es para nosotros muy importante que se haya tomado un tiempo en opinar sobre nuestro Hotel.

El desayuno y nuestra restauración en general esta trabajando continuamente para mejorar en todos los aspectos, cosa que después de sus palabras , nos congratula.

Los precios siempre intentamos que sean igual o mas bajos que los demás hoteles de la zona, cosa que podrá comprobar, estoy seguro el próximo año cuando vuelva.

En cuanto al acceso a la piscina no le quepa la menor duda, que tomamos buena nota de sus recomendaciones.

Atentamente
Fernando Al-Farkh
Director General

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Reviewed 6 October 2013 via mobile

Perfectly situated on the beach front. Excellent golf course - good restaurants and service. Easy check-in. Large rooms and very spacious bathroom. Partial sea view with a comfortable varanda for each room. Outstanding breakfast with more rhan enough of everything.

Stayed: October 2013, travelled with friends
1  Thank Kevinoost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 8 October 2013

Dear Guest.

First of all I want to thank you for taking the time to write your experience in our hotel.

Our location next to our kitchen have always been of very good comments, thing that you have seen during your stay.

Reiterate the gratitude of his words and I hope you visit us soon.

Yours sincerely
Fernando Al-Farkh
Director General

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Reviewed 3 October 2013

I have stayed at this resort twice in the last year. So after considering options for my brothers upcoming 40th birthday the choice has been easy to make.
In April the level of service we received from all staff within the resort was 2nd to none. The golf course at the hotel was one of the best we played in Europe. The location, right on the sea, the rooms, spacious, and the breakfast, tasty and loads of choice.
But its the staff and their attention to detail. Alina on reservations, sorting out our rooming requests.
Nerea at the golf desk, sorting teetimes and courses for 12 golfers. The assured welcome from the reception staff. Thanks for everything and we will see you soon.

Room Tip: Get a sea view its worth the upgrade
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  • Stayed: April 2013, travelled with friends
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1  Thank Shanks0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 8 October 2013
Google Translation

Estimado Cliente,

Muchísimas gracias por sus palabras dedicadas a nuestro Hotel y personal.

Comentarios como el suyo compensan el esfuerzo que estamos haciendo para mejorar en todos los aspectos.

Así mismo agradecerle en nombre de todo el personal y en especial de Alina y Nerea su opinión sobre ellos.

A la espera de, estoy seguro, de su próxima visita, reciba un cordial saludo,

Fernando Al-Farkh

Director General

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Reviewed 9 September 2013

I stayed in this hotel last year and was very happy and so i deciced to stay there this year again but I was disappointed.
We were given a fabulous room facing pool and sea, rooms are very clean and spacious. Breakfast is perfect, lot of choice as always. Staff at reception, security guard and cleaning ladies are all lovely.
This year, we were told that we now have to pay for the parking and sun beds at the sea. You shouldn't have changed this . Just increase the price of your rooms by 50€ and offer free parking instead!! Sea in front of hotel is not nice, too many stones so why make your guests pay for the sun beds?
Very disappointed at this and if still the case next year, i'll stay at some other hotels. Really too bad!

  • Stayed: September 2013, travelled as a couple
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Thank Marky1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 10 September 2013

Dear Client
Thank you very much for your kind comments to our staff is very important for us to know that efforts are rewarded with these words.

We feel that the changes have not been to his liking but we have only done what the other hotels in the area, with a difference, the lowest prices in Marbella.

Yours sincerely,

Fernando Al-Farkh
Director General

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Additional Information about Hotel Guadalmina Spa & Golf Resort

Address: Urb. Guadalmina Baja, s/n | Calle 9, 29670, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Marbella
#9 Spa Hotel in Marbella
#15 Romantic Hotel in Marbella
#16 On the Beach Hotel in Marbella
#16 Luxury Hotel in Marbella
Price Range: £91 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Guadalmina Spa & Golf Resort 4*
Number of rooms: 178
Official Description (provided by the hotel):
Hotel Guadalmina SPA & Golf Resort. MarbellaAn unbeatable location right on the Beach and by two Golf Courses. Located only ten minutes from Marbella and Estepona and only five minutes from Puerto Banus. Restaurants offering International cuisine, Cocktail Bar, Beach Club, Business Centre, WIFI, Outdoor Sea Water Swimming pool, Solarium, Pool Bar, Meeting Rooms for events & Celebrations. ... more   less 
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Also Known As:
Hotel Guadalmina Spa And Golf Resort
Hotel Guadalmina Spa & Golf Marbella
Guadalmina Hotel Marbella
Golf Hotel Guadalmina
Marbella Guadalmina
Hotel Guadalmina Spa & Golf Resort Marbella, Andalucia

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