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“Need a complete makeover”

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Hotel Guadalmina Spa & Golf Resort
Ranked #20 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed 8 November 2013

I have stayed at this hotel many times in the last 10 years,both with groups which I organised and many trips with my partner, I know this hotel inside out. Ok the good bits first
Great location on the beach
Quiet and peaceful
Pool and beach area excellent

Now for the bad bits
Nothing has changed here in 10 years,all the furniture in the rooms and the outside decking,
The bar area has been renovated
The staff are sullen and never smile with 1 or 2 exceptions
The reception staff are a disgrace everything is a problem to them
Breakfast variety is extremely poor and never changes
We were on an all inclusive package for over 55s they had a specific menu for lunch and a buffet at night time which had teamed nights like Itialian nights etc, the lunch menu was a disgrace you could not eat the food it was cold and bland
The buffet dinner menu can only be described a "dog food".when I complained to be fair they allowed us to order from the a la carte menu, only problem here this never changed,and I would say this was the menu for the whole year
Wine list was very poor no decent wines on list and when I asked for information about no one seemed to know or care
Rooms are very outdated and housekeeping standards both in staff and linen, towels etc need to be changed
In summary this hotel needs a major makeover,first money needs to spent urgently on the accomadtion
It needs all staff need to be trained in what customer service is all about you are treated as an interference in their daily schedule.Management need to be much more visible to the PAYING guests, and in particular senior management must take the blame for the overall very poor standards in customer service and quality of food
And finally the reception staff have absolutely no greeting manner whatsoever, when I arrived I was giving no information about the hotel amenities , the over 55 package details, basically I was handed my room key and asked to pay for my accomadtion and meal package there and then
Lucky I have stayed in many different types of rooms in this hotel so I knew my way around
Also I noticed the suites on the ground floor were unoccupied and we're not available to book on the website,I would be a nice touch to have an "free upgrade" policy to returning guests.But alas I am sure this is not on any agenda with this hotel. This criticism is giving constructively and I hope it is taken that way,if you just do 1 thing in the future teach your staff to greet and smile at your customers

Room Tip: Check your room before you check in
  • Stayed: October 2013, travelled as a couple
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2  Thank Specky456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 13 November 2013

Dear Customer .
First of all I want to thank you for spend time to sharing your experience and personal opinions about Guadalmina Hotel .
I also want to thank you for so many years you have stayed at our hotel, especially after all the negative that you think it has.
I'm sorry you did not have perception of the many things we have improved during the past three years, as new mattresses in all rooms, new flat TV’s , especially all bed linen and towels are fully renovated ago less than a year , and all this without the constant maintenance work, for example in year to all the rooms have been repainted three times, the exteriors of the buildings on two occasions , the bar and restaurant renovation , how you said, and construction of a new pool bar, Balinese beds on the beach, and customer parking closed and guarded and etc. I'm not going to reflect here in full, but investments in improvements exceed 1 million euro in the last two years.
Another thing is the style of furniture you call outdated. These, I 'm sorry to say , are part of the spirit , personality and decorative style of the hotel and frankly I do not imagine this hotel with modern melanin furniture , so sorry to tell you this is not going to change in the near future.
In connection with the friendly staff, really appreciate your comments. Indeed we are working to improve and just last week we have made a dedicated training to improve customer empathy and attention. I apologize if at any time we have failed to attend to you how you expected.
For breakfast and other services , we continually try to offer the best to our customers and in our case we chose a variety every day , instead of the formula smaller variety that changes daily. In this regard I would like to remind that our breakfast each day has more than 100 different products, among which are more than 10 varieties of bread , 8 varieties of pastries, 6 prepared natural fruits , 10 types of yogurt, 6 kinds of juice, 6 of ham, 3 fresh cheese, diferent types of eggs, bacon sausage, 6 cereals and many more ... even cava . With this wide range everyone can certainly drawn up daily a different breakfast to their liking.
Finally thank you very much again for all your comments as useful as constructive, which we will have it in consideration to help us to improving every day.
I hope have the opportunity to see you again in our hotel soon and to assist you personally.
Fernando Al-Farkh
General manager

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Reviewed 4 November 2013

This hotel was fantastic, located on the beach with wonderful food, ambience and service. The room was superb and a real luxury hotel. I enjoyed a lovely manicure and they even did the two girls a varnish free of charge, really nice spa area, if only I had the chance to make the most of it. I would highly recommend this hotel for couples so that you can make the most of the spa area.

  • Stayed: October 2013, travelled with family
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Thank Bex0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 8 November 2013
Google Translation

Estimado Cliente
En primer lugar permítame, el agradecerle el haber compartido su experiencia en la red y haber escogido el Hotel Guadalmina Sapa & Resort en su estancia en Marbella.
Es un verdadero placer leer un comentario tan bonito como el suyo, ya que nos ayuda a seguir mejorando día a día.
Nos es grato saber, que ha disfrutado de nuestra área de Spa, durante su estancia.
Nos gustaría volver a contar con su visita muy pronto.
Reciba un cordial saludo

Fernando AL-Farkh
Director general

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Reviewed 2 November 2013

We stayed in Guadalmina Spa and Golf Resort in October. The setting is beautiful. Best for couples, Golfers and families with small children. No iron or kettle in the rooms as everything is available from room service. Best to take your own for convenience. Live entertainment once may be twice a week. Quiet location, you will need a car to get around. We really enjoyed our stay. We visited Gibralta, Puerto Banus and San Pedro during our stay. The staff are really friendly.
Superior Room has large seating area and king size bed and balcony with table and two chairs.
We would highly recommend this hotel for a stay in Malaga.

Room Tip: Take an Iron and a Kettle - Ask for a room with a golf course / sea view
  • Stayed: October 2013, travelled as a couple
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Thank Shell6257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 5 November 2013
Google Translation

Estimado Cliente

Muchas gracias por haber escogido el hotel Guadalmina Spa and Golf Resort para. pasar sus vacaciones
También nos gustaría agradecerle su tiempo en dejarnos un comentario tan positivo sobre nuestras instalaciones
Es un orgullo que nombre a nuestro equipo humano, el cual se esfuerza cada dia en ofrecer el mejor de los servicios a cada uno de nuestros clientes.
Esperamos poder darle la bienvenida en un futuro muy próximo.
No dude en contactar con nosotros para lo que pueda necesitar. Nos quedamos a su entera disposición.

Atentamente
Fernando Al-Farkh
Director General

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Reviewed 24 October 2013

Golf trip of 4 nights for 16 people organised by me. I was readily upgraded as the team organiser to a nice sized suite. Décor is about 10 to 15 years old but good size rooms and clean.Perfect for a short break but not too sure I would want a week with the family.
Its a little isolated so not easy to walk anywhere and particularly for golfers its a 10 euro taxi ride to the clubhouse which is inland and the other side of the motorway which takes some getting around.
Sea views from the room were very nice and the breakfast terrace is lovely right by the beach.
There are two courses. South is good generally (though some weak holes) and well maintained with excellent greens but the north course is very poor and wouldn't recommend it at all.

  • Stayed: October 2013, travelled with friends
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2  Thank sgordon007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 29 October 2013
Google Translation

Estimado Cliente,

Muchas gracias por sus opiniones sobre nuestro Hotel.

Sentimos que nuestro mobiliario clásico le haya parecido antiguo.Nuestra ubicación ha sido siempre motivo de buenos comentarios ya que a la tranquilidad al estar a la orilla del mar se suma el estar cerca de campos de golf y las zonas mas interesantes.

Sobre los campos de golf, le informaremos de sus palabras a los responsables ya que no pertenecen al Hotel al ser otra empresa privada.

Atentamente,

Fernando Al-Farkh

Director General

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Reviewed 21 October 2013

My wife and I are looking forward to returning here next year. We don't play golf so no interest in that other than the observing of those that do. We think golf might be the reason why this hotel seemed to have fewer children running around and for us that was a positive - we've done the family holiday thing many years ago. The beach-side location was enjoyable and if you're energetic enough you can walk along the beach to San Pedro where there's a fantastic mile-long prom and huge beach with good swimming. You'll pass a really great fish restaurant right on the beach, El Anclar (The Anchor) but from the hotel you'll need a taxi. But not for El Cortico which is just round the corner from the hotel and popular with hotel guests and locals on account of the excellent food and service. Breakfast at the hotel is great in the feature restaurant with 180 degree views of the sea - very high quality and a nice bar area too. We had a spacious room with a partial sea view and small terrace for sitting out - three of our criteria; very smart bathroom too. Slightly tricky to find first time if you're driving, through a residential area of gated expensive properties. But can't wait to return.

Room Tip: We like a sea view and terrace and many rooms have.
  • Stayed: April 2013, travelled as a couple
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2  Thank davowolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 23 October 2013

Dear guest,

First of all, we would like to thank you for your kind comments about your stay with us. It is very grateful to see that we have satisfied our guest’s needs with our services and facilities.
It was a pleasure to have you stay with us and we would like to welcome you to our Hotel and places around in the near future.
Yours sincerely,

Fernando Al-Farkh

Director General

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Reviewed 17 October 2013

Our golf society visited this resort in October for our annual trip. The hotel was excellent and has a picturesque sea front location. We were very impressed with the quality of the rooms, reception area, restaurant and bar, particularly given the competitive price we had paid for the three night and three round package. We played both the North and South courses, which were enjoyable and a good challenge for all. However, we found the golf marshals attitude towards our group, which we experienced on a number of occasions, to be rude, unfriendly and unnecessarily over officious and for this reason unfortunately we would be unlikely to return to the resort.

  • Stayed: October 2013, travelled with friends
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2  Thank MarkoHeswall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 18 October 2013

Dear guest,

We are very happy to read your kind review about your experience in Hotel Guadalmina Spa & Golf Resort.

We are very sorry about what happened with the marshall.
As you know the golf club is another company, we have never had any problems of the kind that you tell us.

In any case we discuss their complaints to those responsible for the Real Club de Golf Guadalmina.

We are sure that on your next visit you may check only been an isolated case.

Your Sincerely

Fernando Al-Farkh
Director General

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Reviewed 17 October 2013

We are coming from the Netherlands and got married in the south of Spain. During our weekend stay with all our friends from the Netherlands at Hotel Guadalmina we had an excellent pre-wedding party. Guadalmina created a special lounge area for us where they served great Spanish food and very nice wines. The service was perfect and they were very flexible.
The rooms were very nice especially the ones that had a make over. The pool area and the beach are both great including the view on the Ocean. The food that is being served at the pool is nice but a little bit expensive. Overall we had a lovely stay and so had all our friends.
Guadalmina, hope to stay with you soon!

  • Stayed: May 2013, travelled with friends
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Thank Ilse v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalmina, Director General at Hotel Guadalmina Spa & Golf Resort, responded to this reviewResponded 18 October 2013

Dear guest,

First of all, thank you very much for your kind comments about your experience in our Hotel. We are happy to know that you have enjoyed our service and facilities.

Is a great satisfacion know accordind your words all the effort we are making is reflected in their comments.

Your Sincerely
Fernando Al-Farkh

Director General

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Additional Information about Hotel Guadalmina Spa & Golf Resort

Address: Urb. Guadalmina Baja, s/n, 29678, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Marbella
#9 Spa Hotel in Marbella
#15 Luxury Hotel in Marbella
#15 Romantic Hotel in Marbella
#16 On the Beach Hotel in Marbella
Price Range: £96 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Guadalmina Spa & Golf Resort 4*
Number of rooms: 178
Official Description (provided by the hotel):
Hotel Guadalmina SPA & Golf Resort. MarbellaAn unbeatable location right on the Beach and by two Golf Courses. Located only ten minutes from Marbella and Estepona and only five minutes from Puerto Banus. Restaurants offering International cuisine, Cocktail Bar, Beach Club, Business Centre, WIFI, Outdoor Sea Water Swimming pool, Solarium, Pool Bar, Meeting Rooms for events & Celebrations. ... more   less 
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Also Known As:
Hotel Guadalmina Spa And Golf Resort
Hotel Guadalmina Spa & Golf Marbella
Guadalmina Hotel Marbella
Golf Hotel Guadalmina
Marbella Guadalmina
Hotel Guadalmina Spa & Golf Resort Marbella, Andalucia

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