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“Shabby Hotel”

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Hotel Fuerte Marbella
Ranked #7 of 71 Hotels in Marbella
Certificate of Excellence
GreenLeadersGold level
Inverness, United Kingdom
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Shabby Hotel”
2 of 5 bubbles Reviewed 10 January 2014

Having just returned from spending New year at this hotel I feel I must write this review, How disappointed we were with our stay.
The hotel did not live up to its four star rating or the pictures on the web site.
We booked a junior suite room 112, big mistake it was dull,cold,linen old and grey as was the towels in the bathroom. Also we were above the bar so the noise at night was very loud.
Also it was a shock that there was no toiletries in the bathroom we had to buy soap.
I have to say the staff at breakfast time were helpful and food was ok but you would expect nothing else in a four star hotel.
The bar area is a sad and dull place my husband and I found ourselves on new year's eve in the bar with one other couple, a fed up barman, no music or festive cheer even the Christmas tree lights were not on and this was at 11pm. Thankfully there was UK TV in the room so we just took in new year in the room!!!
There was a gala dinner on for guests in an other room but we thought that at the very least some sort of music would be on for other guests.
we would not return to this hotel which is a pity as it is in a great spot.

Room Tip: Don't be fooled by pictures on web site and be careful not to get room 112
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 21 January 2014
Thank you very much for staying with us and for taking the time to write your review. This is very important for us as we would like to continuously improve our service and our facilities. We are very sorry about your disappointment. We are already taking action on some of the things you pointed out (we are changing the beds and putting new bed linen, we have changed the bar carpet, and we will be doing more improvements to the bar area in the coming months). Regarding the bar entertainment, on new year’s eve live music starts a 11.30pm as most of guests are celebrating gala dinner at the hotel or somewhere else.
We are glad to hear that you enjoyed our buffet breakfast and the UK tv channel selection.
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1,486 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (372)
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English first
Glasgow
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

We have just returned from a very pleasant stay at El Fuerte hotel, Marbella - we have stayed at this hotel several times and, hopefully, again in the future. The hotel is situated on the beach front and is within walking distance of the 'Old Town'. The rooms are very comfortable and clean. Recommended. What I really want to recommend from this holiday is the transfers to and from Malaga airport. At the last minute, literally 12 hours before leaving for the airport, we were searching for ways of getting from Malaga airport to the hotel in Marbella. After searching different sites, 'malagatransfer.co.uk' responded quickly with a very reasonable quote. We were met and taken to our hotel where we paid the driver for our return journey. On leaving the hotel, the driver was there, as arranged, to take us back to the airport. Both journeys were in a very clean Mercedes People Carrier with a very pleasant driver. I have no hesitation in recommending this company and will definitely call upon their services when I am next in the area.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoanBGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 21 January 2014
Thank you very much for your trust and for your review. It is a pleasure to offer you our service on each of your visits. We are glad to hear how good you rate the transfer service we recommend our guest. In Fuerte Marbella we all look forward to your next visit.
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Stockholm, Sweden
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 January 2014 via mobile

In the midle of Marbella, just couple of hundred meters from everything, Old town, beach, promenade etc. Golf club Rio Real is 10 minutes away by car. Parking place in the hotel is cheap (12 EUR). Food is very good. Entertainment is available every night with good level of performers. Swiming pool is very good with direct view over the Mediteranian sea. Clean and very comfortable rooms and beds.
Summary, I will visit this hotel again.

Stayed December 2013, travelled with family
Helpful?
3 Thank Zlatko N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 21 January 2014
Thank you very much for choosing us and for your review. We are glad to hear that we fulfill your expectations. The team & I look forward to welcoming you soon again.
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Salisbury, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

We stayed here in May for bank holiday weekend and we had a great time. Hotel is great our cocktails were quite strong but that's good! The lift is a bit cramped if you are high up but not a big issue. We would go back to this hotel again definitely, didn't eat here though as we ate out all the time but rooms are nice and clean

Room Tip: Get a beach facing room
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Stayed May 2013, travelled as a couple
Helpful?
1 Thank Jamie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 21 January 2014
Thank you very much for choosing us and for your review. We are glad to hear you enjoyed your weekend break and that you would come back.
Thank you also for your comment about the lifts. We are actually doing some improvements to the ones in the “classic” Levante building, as well as installing new bigger tv screens and new more confortable beds in all rooms, as part of our annual improvement plan.
I look forward to welcome you back very soon and hopefully you will try out our dinner with show cooking one evening.
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Elche, Spain
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 December 2013

My husand and I had the priviledge of staying in this hotel for a week on business. We were looked after by everyone - the rooms are spotless - the service in the breakfast room was brilliant and such a lovely variety of food - everyone in the hotel bends over backwards to be helpful and nothing is too much trouble. This hotel is near the old part of Marbella which is lovely and only a short walk - and the shops etc are close by along with a supermarket on the corner by the lights - we were booked in to the Miramar which is also a Fuerte Hotel but it was closed and so we were moved and I am so pleased we were as this place is superb. Why people say this hotel is for the older client I have no idea. There were young and old alike.. excellent -
One tip for the GPS sat nav is to put in Calle El Fuerte and it should take you to the door

Room Tip: we had room 246 which is on the side of the hotel but through the palms we could still see the sea...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank souxie999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 21 January 2014
Thank you for choosing us and for your review. We are proud to hear that you felt well looked after by everyone at Fuerte Marbella and that you rate it excellent. Thank you also for your GPS recommendation. See you soon again ! hopefully !.
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London
Level Contributor
77 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

I think this hotel caters for an older clientele, but we found it very clean, comfortable and the staff couldn't have been more helpful or kind. Would definitely return.
Location was superb, moments from the old town, and on the promenade. Perfect

Room Tip: sea view rooms are worth the extra
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiri18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 13 December 2013
Thanks for choosing us for our short break and for your review. We especially appreciate your comment about the staff. The best recognition we could have is to welcome you soon again. I look forward to greeting you personally.
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Almeria, Spain
Level Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

It´s been a year since I was last at the Fuerte hotel - time flies when you live in Spain and it seemed like last month I was there! A beautiful hotel with a touch of grandeur and the location cannot be beaten.
We had a sea view room and with the extreme weather we saw high tides almost up to the hotel, which made the surfers and paddle boarders put on quite a show for us.
Food and service remain excellent, largest selection of a buffet breakfast I have seen in a hotel, and this time we had the Flamenco dinner buffet which was outstanding, something for everyone, and cakes which we all indulged in.
Staff are always polite and helpful and this time I had a facial in the Beauty Room, and Veronica and her skilled hands made me feel so relaxed and restored after a few days of hectic travelling and shopping. Go visit and you are in for a treat for body and mind.

Room Tip: The upgrade to a sea view is money well spent. We were on the 3rd floor
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZandaSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMARBELLA, Gerente at Hotel Fuerte Marbella, responded to this review, 11 December 2013
Thank you very much for your visit and your review. It is great to hear you had a great time with us. The team & I hope it will not be that long this time for you to come again to Fuerte Marbella.
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Additional Information about Hotel Fuerte Marbella

Property: Hotel Fuerte Marbella
Address: Calle El Fuerte s/n, 29602, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Marbella
#4 Luxury Hotel in Marbella
#6 On the Beach Hotel in Marbella
#9 Family Hotel in Marbella
#11 Romantic Hotel in Marbella
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Fuerte Marbella 4*
Number of rooms: 263
Official Description (provided by the hotel):
Fuerte Marbella, the most emblematic hotel in the centre of Marbella, combines tradition and innovation. On the beach front and surrounded by 4000 sq. Meters of garden, Fuerte Marbella Hotel is an oasis walking distance to the Marbella old town, with restaurant and shops. Most of the rooms have magnificent views of the Mediterranean sea. A 7 km long beach promenade allows gentle walking to the famous Puerto Banus, with international shopping and restaurants. Fuerte Marbella offers a complete sports centre with covered heated pool (winter only) and a beach restaurant with sun beds (extra charge, summer only). Easy access from Malaga International airport (60 km) by rental car, shuttle bus or private transfer (book through the hotel). Public direct bus to Marbella bus station is also available. ... more   less 
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Also Known As:
El Fuerte Resort
El Fuerte Marbella
El Fuerte Hotel Marbella
Hotel Fuerte Marbella Andalucia

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