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“Excellent service from arrival to departure”

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Los Monteros Spa & Golf Resort GL
Ranked #13 of 70 Hotels in Marbella
Certificate of Excellence
Stirling, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent service from arrival to departure”
Reviewed 13 October 2013

This is my third visit to Los Monteros Hotel. From our arrival until our departure the service was first class. Even although we arrived well before check in time, we were advised by reception that our room was ready and the porter who collected our luggage from the taxi, delivered this directly to our room. Service was excellent and nothing was too much trouble. We booked one of the deals offered directly with the hotel. This included full board and a junior suite located in the newer part of the hotel. The suite was spotlessly clean and towels were changed twice daily, with toiletries being replaced daily. Bed was very comfortable and huge. La Cabane is a must but unfortunately on this visit the scrumptious buffet was not available. There is a 15 minute shuttle to and from La Cabane to the hotel. All staff were courteous, friendly, professional and extremely helpful. It would be very difficult to identify any one member of staff as being particularly helpful, as every member of staff was exemplary - reception, porters, waiters (bar and restaurant), etc. Although the hotel is located about 5km from Marbella, taxis are readily available at the hotel and the trip costs around 10 euros. Therefore you can have peace and quiet, lazing by the pool and enjoying the beautiful gardens and travel into Marbella if you want nightlife etc. There is plenty of choice available at breakfast and if you enjoy a glass of bubbly, this is also available. I would have liked to have seen a little more choice on the menu at lunchtime but this is a small criticism. Although we had a free voucher for a thermal circuit for the spa, we didn't have time to use this. We would definitely return to Los Monteros and recommend it to our friends

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSKStirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 18 October 2013
Dear Guest.

First of all, we would like to thank you for taking the time to share with us your experience in Los Monteros Hotel & SPA 5* GL and for your loyalty.

I will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.

Concerning your comments about the restaurant we will keep them in mind for future plans as at this time our chef is renewing all our gastronomic offer.

Thank you very much for your feedback! It is through our guest´s comments and opinions that we can improve our services.

It will be a pleasure to welcome you again in our hotel. Please do not hesitate to contact our booking department for your next visit. We will happy to assist you.

Yours faithfully,

Fernando Al - Farkh
Corporate General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
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Yorkshire
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 October 2013

Having read a few negative reviews recently about the hotel recently on TripAdvisor we were concerned that the hotel was not going to live up to its old reputation . We neednt have worried.
What a beautiful hotel full of old world charm and class. The reception staff and Porter could not have made us feel more welcome. We were lucky enough to be upgraded to a junior suite which was very spacious , tastefully decorated , huge bed and a separate dressing area and a lovely modern bathroom . Everything in the hotel is immaculate , the gardens and pool area are stunning and idyllic . Breakfast was sumptuous and you could even help yourself to a glass of champagne to wash the smoked salmon and scrambled eggs down !!
We will look forward very much to returning.

Room Tip: Junior Suite worth paying a bit extra for.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank fraser b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 18 October 2013
Dear Guest.

First of all, we would like to thank you for taking the time to share with us your experience in Los Monteros Hotel & SPA 5* GL.

We are happy that you decided to visit us and that you can give us your own impressions about our hotel and facilities.Sometimes it is better to check things out for yourself and not be swayed by the views of others. In this case, you had a negative impression about our hotel and after your visit your impression is the opposite. We have exceeded your expectations and we are very happy about it.

We are glad you enjoyed your stay, junior suite, the gardens, and our spectacular breakfast. For your next visit we would recommend you our Beach Club La Cabane where you’ll be impressed by our spectacular buffet and by our Mediterranean Sea panoramic views.

It will be a pleasure to have you among us you in our hotel so please do not hesitate to contact our reservations department for future booking; hopefully we will welcome you many times more!

Yours faithfully,

Fernando Al - Farkh.
Corporate General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 October 2013

The Hotel Los Monteros is a pretty decent hotel. Staff were great. Bed was comfy and i slept like a baby (maybe the fact that i was exhausted also helped). If you need a quick dash to the airport for your return flight and yet want to be close enough to Marbella during your stay, then the location would be ideal.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Yimika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 18 October 2013
Dear Guest,

First of all we would like to thank you for taking the time to share with us your experience in Los Monteros Hotel & SPA 5* GL.

We are glad you enjoyed your stay and our facilities,specially the bed! Thank you for your aknowledgement of our staff, we will pass on the congratulations.

Comments like yours it’s what gives us more strength and faith in what we are doing because our goal is always to give the best service to our guests. We are immersed in an ongoing process of improvement and it makes us happy to learn that we are on the right path.

It will be a pleasure to welcome you again in our Hotel. Please do not hesitate to contact our booking department for your next visit, we will offer you the best rate available.

Yours faithfully,

Fernando Al - Farkh.
Corporate General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rayleigh
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 October 2013

The Los Monteros is an excellent hotel. Stayed there last week and had a junior suite which was enormous. The atmosphere at the hotel was one of tranquillity with beautiful gardens and pool. The beach is a ten minute walk away with hotel spa adjacent. If you want a break away from everything there is nowhere better. Plenty of sunbeds and towels are free.
The only downside that may be considered a benefit is that the hotel is 5km from Marbella so a car is essential. You need transport to visit any other restaurants.
The beach is wonderful and you can walk for miles.
Only downside is that we found the restaurant food very pricey with an average Caesar salad at lunchtime costing 19 euros. Service is a little slow and could improve for a hotel of this standard but overall a memorable experience.

Room Tip: Junior suite or above facing the pool is the best option.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 13 October 2013
Dear Guest.

First of all we would like to thank you for choosing Los Monteros Hotel & Spa 5* GL in Marbella for your stay and for taking the time to write your personal opinion about our hotel. Your feedback helps us improve day by day.

We are glad you enjoyed your stay, the gardens, our brand new SPA ,the pool and our Beach Club "La Cabane".

We are in a privileged location just a 10 minute drive to the Old Town in Marbella and 45 minutes away from the airport. There is a taxi stop at the entrance of the Hotel and a bus stop in front of it as well, which also makes it easier to move around the area. At the front desk there is the possibility of renting a car and the concierge is always happy to help our guests with this and any other requests. Surrounded by luxury villas and close to the beach we enjoy a wonderful and relaxing atmosphere.

Thank you for your acknowledgement regarding our staff, we will pass on the congratulations. In terms of your suggestions regarding our restaurant and service we will have them in mind for future plans.

It will be a pleasure to have you among us again in our hotel so please do not hesitate to contact our reservations department for future bookings; hopefully we will welcome you many times more!

Yours sincerely,
Fernando Al -Farkh
Corporate General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stirling
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 October 2013

From the moment we arrived, our luggage was immediately transferred from our taxi by an extremely courteous and friendly porter. The receptionist was also very courteous, efficient and friendly whilst retaining a professional manner throughout, advising us of all the facilities the hotel had to offer. Although we had arrived early for check-in, we were informed our room was ready. We had booked a junior suite in the "newer" part of the hotel which was beautifully appointed, fabulous bathroom with luxurious toiletries and spotlessly clean. The breakfast is a veritable feast and spoils one for choice. We cannot praise the staff highly enough as all were very pleasant, friendly and helpful. Definitely a hotel I would highly recommend.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StirlingScottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 13 October 2013
Dear Guest,

First of all we would like to thank you for taking the time to share with us your experience in Los Monteros Hotel & SPA 5* GL.

We are glad you enjoyed your stay and we thank you for the acknowledgement of our staff who are always doing their best to provide our guests with an unforgettable experience.We will pass on the congratulations.

Comments like yours it’s what gives us more strength and faith in what we are doing because our goal is always to give the best service to our guests. We are immersed in an ongoing process of improvement and it makes us happy to learn that we are on the right path.

It will be a pleasure to welcome you again in our Hotel. Please do not hesitate to contact our booking department for your next visit.

Yours faithfully,

Fernando Al - Farkh.
Corporate General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 October 2013

Ok, now I should justify the title of my review.
Being a luxury lifestyle blogger, my expectations are always high. First of all, when I chose to stay in a five star hotel, I expect that someone will greet/welcome me and of course will help me out with all the suitcases ( I travel heavy).The scenario at Los Monteros was a little bit different....no welcome, no greeting, no help. Only a receptionist (who by the way, do not speak English) struggling to find my reservation. First impression - bleah.
Secondly, Los Monteros pitch itself as a resort and SPA...I would recommend to all people avoid the "SPA" there otherwise they will leave more stressed rather than relaxed. And here is my story: second day, appointment at their SPA for a manicure ...again, the staff from the SPA barely can say hi...and then the crazy thing started. I expect from a five star SPA employee to know ,at least, the basic stuff about a manicure...but not here. The lady who was supposed to do my nails was completely useless. Not even the smallest clue about cutting nails. This is bad... very bad. I should take a picture of my nails to see how that lady did her job. Big unlike.At least she was smiling all the time.
What I did like at Los Monteros was their beach club, La Cabane, which really looks like a luxury private club where you can enjoy your champagne whilst sunbathing.
Another BIG LIKE is the champagne breakfast they serve every morning...a wide range of food, delicious natural juices, good service and ...yeah, nice champagne. Well done for this.
I really hope that my review gives a real insight about a real experience at Los Monteros.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cosmin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 9 October 2013
Dear Guest,

First of all we would like to thank you for taking the time to share with us your personal experience in Hotel Los Monteros Hotel & SPA 5* GL.

We are glad to hear that you enjoyed your stay with us, specially the breakfast buffet and our Beach Club "La Cabane".

It is through our guests' feedback that we can target areas that need to be improved. Constructive comments like yours help us improve our services. Regarding the SPA and your check in , necessary measures have been taken in order to offer the best service to our guests and to avoid experiences like yours. We would like to inform you that all of our staff at the front desk, speak English so it comes as a surprise to us to hear from you that the person that checked you in did not speak English.

Hoping your impressions will get better in a possible next stay; we look forward to welcome you again in the near future please do not hesitate to contact us our booking department for your next visit.

Yours sincerely,

Fernando Al -Farkh.
Corporate General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 September 2013

Our stay at Los Monteros was our only disappointment during our two week stay in Spain. Firstly, a month before our stay, we found out that they mistakenly had booked an extra room which we did not need. I asked to have it cancelled but they said they would not as it had to be cancelled by our travel agent who made the booking. Even though our travel agent dealt with it, upon our visit, the booking was not corrected, and a higher room rate was being charged. Despite their acknowledgement of my earlier cancel request, and seeing the email confirmation which showed the correct booking info, they refused to make the correction and i was billed for the extra room.

The Hotel itself is clean and the grounds were well maintained - but it falls short of what North Americans would consider 5 star. The pool was simple and not really designed for kids. Our room was very large and quite luxurious, but it was musty and had an unpleasant odor. The room had Glad Plugins everywhere and obviously to mask the smell. The beach is a 10 min walk or a short shuttle ride, but i expected the beach to at least be visible from the hotel, which it was not. Staff was professional, but with the exception of the bellhop, not very friendly. Over- all facilities and service fell well short of expectations of a 5 star hotel and not worth the money.

Room Tip: don't book on lower level, I suspect that these rooms are musty due to location
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Steve d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Monteros M, Director General at Los Monteros Spa & Golf Resort GL, responded to this review, 5 October 2013
Dear Guest.

First of all we would like to thank you for choosing Los Monteros Hotel & SPA 5* GL in Marbella for your stay and for taking the time to write your personal opinion about our hotel. Our guests' feedback helps us improve day by day.

We are glad you enjoyed our facilities and services .Regarding the location of the Hotel,we are in a privileged location in a residential area surrounded by villas,just a 10 minute drive to the Old Town in Marbella and 45 minutes away from the airport. There is a taxi stop at the entrance of the Hotel and a bus stop in front of it as well, which also makes it easier to move around the area. At the front desk there is the possibility of renting a car and the concierge is always happy to help our guests with this and any other requests.

We have an exclusive Beach Club "La Cabane" which is aprox.500 metres close to the beach and we provide transportation from and to the Hotel throughout their opening hours.

You may not have noticed it but we have two pools, one especially for children. This summer our Kids Club was located around this area for kids to enjoy.

Regarding your booking, we did indeed checked with the travel agent who made the booking and confirmed that they did not send a cancellation. According to our cancellation policy and having in mind we were in the middle of August, we applied the cancellation fees.But no more or less money that was initially agreed. The travel agent contacted the hotel and informed us that they would refund you the money, so we hope this matter has been sorted out by now.

Hoping your impressions will get better in a possible next stay; we look forward to welcome you again in the near future please do not hesitate to contact us our booking department for your next visit.

Yours sincerely,

Fernando Al -Farkh.
Corporate General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Los Monteros Spa & Golf Resort GL

Property: Los Monteros Spa & Golf Resort GL
Address: Carretera Cadiz Km. 187, 29603, Marbella, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Marbella
#6 Spa Hotel in Marbella
#8 Luxury Hotel in Marbella
#11 Family Hotel in Marbella
#12 On the Beach Hotel in Marbella
#14 Romantic Hotel in Marbella
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Los Monteros Spa & Golf Resort GL 5*
Number of rooms: 173
Official Description (provided by the hotel):
Located in the most exclusive area of the Costa del Sol, just few minutes from Marbella and Puerto Banús, is the iconic Hotel Los Monteros, a reference in the area. Combining tradition, art and exquisite surroundings, this establishment offers a unique setting for enjoying excellent accommodation, indulging Mediterranean cuisine, practice your swing in the Golf Mile or enjoy one of the most exclusive Beach Clubs in Europe, "La Cabane". ... more   less 
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Also Known As:
Los Monteros Spa & Golf Resort GL Marbella, Andalucia

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