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“Well Past It's Use By Date”

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Marbella Club Hotel
Ranked #3 of 70 Hotels in Marbella
Certificate of Excellence
Reviewed 21 September 2009

The experience was awful. From arrival at the run down reception to the very dated suite.
Staff apart from a few notable exeptions give the impresion that you should not be there
and forget the idea that they are there to serve .This particularly applies to the main bar and the grill where I was served with the worst steak of my life.
Also the experence of binge drinking teenage children of British and Irish parents astonishing not to mention walking out first thing in the morning to be welcomed by empty beer cans and cigarette butts.

The only shining light was the MC cafe where the service was very good and friendly by a
happy young staff it would seem that the old guard is the problem.

Living in Australia we will stick to the likes of Aman , Four Seasons, and Trisara in Asia where a villa with your own private pool, wonderful service and food, all for a cost which is less than the Marbella Club Hotel.

Perhaps europeans use this property because of cheaper airfares but sadly it also cheapens the experience

  • Stayed: September 2009, travelled as a couple
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4  Thank WA1A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAGP, Director of Sales & Marketing at Marbella Club Hotel, responded to this reviewResponded 25 September 2009

Dear guest,

We thank you for your feed back and we feel very sorry about your impressions during the stay at the Marbella Club.

A message has been sent to your tripadvisor email, I remain at your entire disposal.

Thanks and best regards.

Carlos Quereda
Director of Sales & Marketing
Marbella Club Hotel · Golf Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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475 - 481 of 739 reviews

Reviewed 19 September 2009

I strongly recommend the Marbella Club to anyone. Location is perfect, staff very friendly and the facilities are superb. Better to stay in the garden rooms by the pool as it is fresh and quite in the summer. The best lunch buffet I have ever seen. The superior suite rooms are just perfect!!! I could live there for a few months and still feel at home.

  • Stayed: June 2009, travelled as a couple
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1  Thank DuduSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAGP, Director of Sales & Marketing at Marbella Club Hotel, responded to this reviewResponded 18 January 2010

Dear Guest,

Many thanks for your feedback, we love to hear that you feel at home at the Marbella Club.

Please let us know when are you coming back, we would love to welcome you again.

All the best,

Carlos Quereda
Director of Sales & Markeing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2009

I had high expectations for this hotel based on reputation and other reviews. The service was good but sometimes snobbish, the room was fine but not luxurious, the breakfast buffet was very good, the beach was just fine.

  • Stayed: June 2008, travelled with family
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Thank maramu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAGP, Director of Sales & Marketing at Marbella Club Hotel, responded to this reviewResponded 29 September 2009

Dear guest,

First of all many thanks for your review of the Marbella Club.

We appreciate your positive comments about the Breakfast and the service and we take good note about the downside impressions you had during your stay, we will certainly make sure we improve on those fields.

I'm sending you an email to your TripAdvisor account with further details.

Best regards

Carlos Quereda
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2009

I stayed at this hotel with friends in May 2009. It was one of the worst experiences at a hotel I have ever had ! I will also never be returning to tacky Marbella again. On arrival at the hotel at 12.30 pm we were told our room was not ready yet. We were then instructed to wait at the hotel's swimming pool until they would call me on my mobile when the room was ready. We decided to have lunch at the hotels poolside restaurant. The waiters were indifferent and almost rude to us. We paid almost 100 euros for a sandwich, a salad and two soft drinks. When asked to pay we told the waiter that we did not have a room number assigned to us and the waited started shouting and accusing us of trespassing the grounds ! I left some cash and headed off to the pool.
There were no towels around so we had to ask one of the pool staff who again shook his head when we told him we had not been assigned a room number yet.
We failed to receive the phone call so at 5 pm I returned to reception. I was so annoyed that I asked what the cancellation policy was as i wanted to check out the following day. I was told there was a cancellation fee of 24 hours so I would have to pay for atleast two nights. Eventually the manager came down and agreed to let me check out the following day just paying for the one night.
The hotel is situated in the middle of no where. You have to get a taxi to the restaurants unless you are keen on walking a good distance. This hotel is suited to people who just want to stay in the hotels grounds and pose around the pool.
Marbella is old and tacky and puerto banus is equally as bad. The restaurants are overpriced and awful. At one restaurant the manager kept humiliating his asian workers. So much so that one of the girls asked me why he kept being abusive to her.
In general the whole experience was a disaster. I ended up leaving the very next day and spent a more enjoyable break in Malaga city.

  • Stayed: May 2009, travelled with friends
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5  Thank candib17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAGP, Director of Sales & Marketing at Marbella Club Hotel, responded to this reviewResponded 25 September 2009

Dear guest,

Many thanks for your feed back, we are very sorry to hear the inconviniences of your stay at the Marbella Club.

A message to your TripAdvisor email has been.

Thanks and regards,

Carlos Quereda
Director of Sales & Marketing
Marbella Club Hotel · Golf Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2009

I have stayed here on numerous occasions over the years and have nothing but praise for the hotel, yes it is expensive but the service and ambiance of the place make up for it. on several occasions i have been upgraded on several occasions(once to one of the private villas with it's own pool, very nice) although kids are welcome but it is not really kids orientated the buffet lunch is truly amazing but again very expensive i suggest a walk down to the beach at lunch and eat in one of the cafe/restaurants on the beach and save yourself a small fortune. when booking push to get breakfast included in your rate again a big money saver. the grounds of the hotel are beautiful and the pools clean and tidy the rooms are spacious with lavish bathrooms and quality amenities even if not staying here it is worth a visit just to see it

  • Stayed: March 2007, travelled as a couple
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1  Thank rohas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAGP, Director of Sales & Marketing at Marbella Club Hotel, responded to this reviewResponded 29 September 2009

Dear guest,

Many thanks for your review, we are very satisfied to hear about your experience at the Marbella Club.

As you mentioned, we are kids friendly and since last year we have add a kids club called the "lions club" where the little ones have fun and learn painting, drama, etc. This is also helps keeping the adult areas more relaxed.

Also as you well pointed there are several special packages that include the breakfast and other added values.

So thanks again for the review, we are sending you an email to your TripAdvisor email.

Best regards,

Carlos Quereda
Director of Sales & Marketing
Marbella Club Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2009

Beautiful place, great setting. Rooms are excellent, roomy & luxurious but with views that can be obstructed.

My experience was that Americans who are not conspicuously wealthy -- or frequent guests -- got very inconsistent service. Some people were fantastically helpful, but some were remarkably rude. Not acceptable at these prices.

  • Stayed: June 2009, travelled with family
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1  Thank jls57300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAGP, Director of Sales & Marketing at Marbella Club Hotel, responded to this reviewResponded 29 September 2009

Dear guest,

Many thanks for your review of the Marbella Club, we certainly appreciate your positive comments, but also the ones regarding the attitude of some part of the staff.

Please note that we are sending you an email to your TripAdvisor email with further explanations.

Thanks again and best regards,

Carlos Quereda
Director of Sales & Marketing
Marbella Club Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2009

Beautiful old world charm combined with immaculate service in a luxurious 5 star hotel in stunning lush green surroundings
Fantastic rooms with marble en-suite and dressing room
Lovely mix of restaurants serving delicious food and incredible breakfast included with a mountain of fresh fruit like papaya and mango.
Faultless service, blown light bulbs changed instantaneously without having to ask and staff always sweeping the paths to preserve the immaculate appearance. Impeccable service from restaurant staff.
Magnificent Dave Thomas golf course 20 minutes away with free transfer, belonging to the hotel,not at all congested.
Not cheap but you really get the luxury you pay for.

  • Stayed: June 2009, travelled as a couple
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Thank thebotsurgeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marbella Club Hotel

Address: Bulevar Principe Alfonso von Hohenlohe S/N, 29600, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Marbella
#1 Spa Hotel in Marbella
#1 Top resorts Hotel in Marbella
#1 Business Hotel in Marbella
#2 On the Beach Hotel in Marbella
#4 Romantic Hotel in Marbella
#9 Family Hotel in Marbella
Price Range: £291 - £1,755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marbella Club Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Southern Spanish Costa del Sol, on the heart of the 'Golden Mile' only 5 minutes to Old Town Marbella and Puerto Banus, the Marbella Club Hotel • Golf Resort & Spa enjoys 325 days of sunshine. Open year round, the renowned Marbella Club Hotel, one of the "The Leading Hotels of the World" was once the private residence of Prince Alfonso von Hohenlohe and features 37 luxury bedrooms, 78 suites, 14 Andalusian-Style villas and the majestic Villa del Mar, throughout 42.000 Square metres (452.083 Sq. Ft.) Of lush subtropical garden.In addition to its stunning accommodations and grounds, the Marbella Club also offers guests a wide variety of amenities and activities including two outdoor heated swimming pools, seasonal water sports, fitness centre, 10 tennis and 4 paddle courts at sister hotel, Puente Romano (only a 5-10 minute beach walk away), Kid's Club by minimec, shopping gallery, equestrian centre, Dave-Thomas designed 18-hole golf course within the hills of Benahavis, Thalasso Spa, an 800 square metre (8.611 Sq. Ft.) State-of-the-art facility with dynamic indoor sea water pool, steam baths and saunas, a solarium and 12 treatment rooms and more. The hotel also features six bars and restaurants including the famous Beach Club Buffet, legendary Grill Restaurant and avant garde MC Cafe. ... more   less 
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Also Known As:
Marbella Hotel
Marbella Club Hotel Andalucia

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