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“Never Again”

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Marbella Playa Hotel
Ranked #26 of 70 Hotels in Marbella
Kilkenny, Ireland
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Never Again”
Reviewed 26 April 2011

Hotel was changed at last minute as our hotel was not opening until April, we were changed from Play Bella in Esteponia, promised upgrade didnt happen, awful rooms just down from main entrance to hotel, on main pathway, patio a joke not enough room to sit, could not opencurtains of room or patio door as people were passing by all the time, and seats right outside second room we had, people sitting all day long smoking. As for getting food ques awful one chef on cooking five main courses, fries and crepes at same time. Very little english spoken by staff in hotel. Hotel to far awaw from anywhere to walk, luckily we had hired a car. Got upgrade on 4th day, Gabriella rep was very helpful. Hotel does not cater for english speaking people at all. Bar staff were great and friendly but the only ones who were. Would not recommend this hotel to anyone unless you make sure you have room in the main hotel or room in the blocks nearer the beach and you are prepared to use the local buses to travel anywhere. Trip to Grenanda was great, we also travelled to Gibralter but only because we had car.

Room Tip: Relaxing holiday no way
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  • Stayed April 2011, travelled with family
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Helpful?
2 Thank kilkennycat186616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (47)
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English first
Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 March 2011

Hotel badly need renovation. It is raining in a dining room as they drill holes in a ceiling. Towels on the floor. So you slalom between the puddles to save some food when the happy manager is walking in singing " doo bi doo bi doo" . Simply real Spanish atmosphere. Bad food , bad service...

  • Stayed March 2011, travelled as a couple
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Helpful?
3 Thank jbstudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Marbella hotels

Ireland
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 October 2010

Most accommodation is composed of small Andalusian villas with a small "garden" where you can sit in the shade of a tree. The rooms were a little small but comfortable, clean and well maintained. The food , buffet style, was very good with a wide choice and a " live kitchen" where the chefs cooked meat, fish etc and served directly to your plate.
The pool was large, well maintained and cleaned every day. A lifeguard was on duty. Plenty of sun lounges were available. If sand was your thing the beach was just across the fence.There was also a childrens pool , slide and play area. For wet days an indoor pool was available.
There were daytime activities organised for the energetic and nightly entertainment in one of the two bars.
The only problem for us was the location. The hotel was about 5-6 miles from Marbella and in a quiet mainly residential area. Nothing to do or see night or day. There was one small supermarket nearby, nothing else. However a bus to Marbella runs every 30 mins and taxis are available. If you just want to sit by the pool all day and the bar at night I would certainly recommend this hotel. If you want to be in the centre of the action, shops and nightlife its perhaps best avoided.

  • Stayed October 2010, travelled as a couple
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Helpful?
2 Thank sligeachman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, 26 November 2010
Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

With regard to your comment on the situation, is true, that in the zone exists a good service of buses and taxis daily, other one of the advantages which we have is the tranquility and the distance of the step of vehicles, since we are in the first line of beach.

We once again thank you and are looking forward welcoming you to any of our establishments.

Best Regards,

Manuel Abrante
Gerente Hotel Marbella Playa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
n.ireland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 October 2010

We weren't expecting luxury, and certainly this hotel is more comfortable than plush, but in many ways it provided more than wewere expecting. The facilities, the accommodation and the food were all good and better than other hotels of a similar price range. The fact it opened onto its own beach with free sunbeds was lovely, and there was always plenty of room and sunbeds around the pool. Comments others have made about the restaurant were a bit unfair. All buffet style restaurants get busy at peak times and there was always a good selection of dishes. I am vegetarian, and some of the dishes had meat in them which was annoying, but I always found enough to eat. The desserts were a bit disappointing, unless youn like milk/cream based foods. I missed the little cakes other hotels usually have, though the fresh fruit more than made up for it. We were generally very happy with the food.
The rooms were large enough with really large beds, and had good lighting for reading, which is not always the case. Our air conditioning was not working, but the overhead fan was fine for our september weather.Again, it was more comfortable than plush, but we had no complaints.
Our only gripe, and to be fair, it was something we had been told in advance, was the location. This hotel is not in Marbella. It is about 5 miles away, and sited off the main dual carriageway, so it is practically impossible to walk. We neeed to take the local bus everywhere, and this was a frustrating experience as they did not stop if already full. They were supposed to arrive every 20 minutes, but often took longer than this, so on several occasions, we had to wait for over an hour by the side of the road, with neither seating nor shade. I can't imaging how this would be tolerable in July/August.
Most people stayed in the hotel complex and for families, this was probably the ideal option. As a couple, we wanted to get out and about, and for this reason we would stay closer to the town centre if we were coming bcak.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
3 Thank rivabride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, 26 November 2010
Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

Concerning your comment on the situation is true, we are to 5-6 km from the center of Marbella, but one of the advantages which we have is the tranquility and the distance of the step of vehicles, since we are in the first line of beach.

Concerning your comment on the service of buses, in the zone exists a good service of buses and taxis constant and daily. I am very sorry that in the period that you visited the buses are very saturated of people, for the Tourists' quantity that they visit us.

We once again thank you and are looking forward welcoming you to any of our establishments.

Best Regards,
Manuel Abrante
Gerente Hotel Marbella Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Accrington, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 October 2010

just arrived back from a week at the marbella playa. the hotel was very average more a 3 star than a 4. the hotel was geared towards german and spanish guests we where the only english couple there and one irish couple. we found the hotel very isolated 6 miles from marbella and not a bar or restaurant anywere near so we had to stay in the hotel bar at night it was like spending the evening in an old folks home. if you like a pool and a beach and nothing else then this hotel will suit you.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mobile022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, 26 November 2010
Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service.

I am very sorry that you haven´t like the hotel, but our hotels are mainly focused on families, although we also receive couples who come to spend their holidays.

We once again thank you and are looking forward welcoming you to any of our establishments.

Best Regards!

Manuel Abrante
Gerente Hotel Marbella Playa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2010

What to expect, a pool/beach holiday centred on the hotel, unless you are prepared to travel a few miles to Marbella for some alternative entertainment.
The hotel is fine, it has some nice gardens which are well maintained,along with an attractive chalet style layout. there are also rooms in the hotel with pool/sea views.
Food. There was a good buffet selection of quality and quantity. our only issue was the scrum of people at breakfast [lunch and dinner better] and a lot of the hot dishes were not !
Entertainment. aimed at the children and The Spanish guests, not much to get your attention here.to be fair we only watched 3 or 4 times,so maybe better nights were missed.
Day time activities, there were various organised games going on,including a small rifle range and archery. There is an indoor pool which is open from end of Sept.
The beach is good and is right next to the sunbed area, there is a fence which keeps the traders selling fake sunglasses etc from getting into the hotel grounds.
Service, well what can I say !! apart from being greeted at reception on arrival after midnight, with the news that they had kept some dinner ready for us [a nice touch we thought] I have never stayed in a hotel with such a strange attitude to customer service.
especiallly behind the bar, you would get your drink ok. but without any manners whatsoever,your card would almost be snatched out of your hand and the drinks slammed down in front of you.Hello or thank you would of been nice but they were the same to everyone, so don't get a complex about it. ps. go for the all inclusive if you use it a lot it is good value.
Rooms We were in a chalet which had two large double beds and a good sized bathroom,everything worked but it is close to being in need of a makeover. Don't worry about being near the main road, you can't hear the traffic.
Also if you choose a room with a sea view it may overlook the pool/entertainment area so an early night may be a problem.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mickbedford190737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, 26 November 2010
Dear Guests,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

We once again thank you and are looking forward welcoming you to any of our establishments.

Best Regards,

Manuel Abrante
Gerente Hotel Marbella Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2010

-Small rooms (for 4 persons)
-Poor, unexciting foods
-Unpleasent receptionists
-Waiters speak only spanish

+Clean rooms, helpful maids

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dwdwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marbella Playa Hotel

Property: Marbella Playa Hotel
Address: Ctra Cadiz, Km 189, 29604, Marbella, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Marbella
Price Range (Based on Average Rates): £
Number of rooms: 331
Official Description (provided by the hotel):
This marvellous tourist resort situated in Marbella, which imitates the style of an Andalusian town, offers fully equipped cottage type rooms and a fantastic themed pool with slides for the little ones. ... more   less 
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Also Known As:
Lti Marbella Playa Hotel Marbella
Lti Hotel Marbella
Hotel Marbella Playa
Marbella Playa Hotel Andalucia

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