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“Very nice hotel with helpfull staff”
Review of NH Marbella

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NH Marbella
Ranked #17 of 70 Hotels in Marbella
Certificate of Excellence
Canadian, Texas
1 review
“Very nice hotel with helpfull staff”
Reviewed 24 June 2013

We stayed in this hotel for a few days to spent my short holidays. When we arrived at the hotel the reception staff was so helpfull. The first room we were given smelt so much like a smoking room so we call to the reception and in less than 5 minutes Miryamm(the girl of the reception) was helping us to move our luggage to another fantástic rooms with very nice view. The rest of our stay was wonderful.The room was very clean ,spacious with balconies and hairdryer Buffet breakfast was lovely and plenty of choice and the staff was always busy but smiling. The location is nice fifteen minutes walking to the beach and twenty to the city center but if you want to go to puerto banus you need to take a taxi ( less than 20£). Everything was fantastic and we hope come back in september or december.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 26 June 2013
Dear Saly E:

Thank you for taking your time to evaluate your holiday in NH Marbella on Tripadvisor.

On behalf of the entire team of the NH Marbella, I would like to thank you for having chosen us for your stay in Marbella

We appreciate the time that you have taken to share your experience with us because your coments teaches us how to enrich our services.

It is a pleasure for us to know that you had a nice stay in our hotel and we hope to see you back soon in Marbella and welcome you again in our hotel.

Thank you again for your special comments.

Kind regards,

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Coventry, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 June 2013

We stayed here for a girls weekend for a hen do. The hotel was excellent really clean and good location.
Staff were great, Maria on reception was great and recommended us a fantastic restaurant in puerto banus for a nice meal on the Sunday evening. Frederico was excellent at the bar. My only moan about the pool bar was that we had to wait to a long time for food and drinks as there was only ever 1 person serving. It was no fault of her own there was just a lot of us.
Breakfast was slightly disappointing bread had to go through the toaster 3 times to brown at all but probably could have gone through another free, bacon always looked a bit raw so stuck to the continental option.
Other than that I would definitely stay here again

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fitzgerald912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 19 June 2013
Dear Fitzgerald912:

Thank you very much for having chosen the NH Marbella for your most recent stay.

Furthermore we wish to thank you for mentioning our fantastic team, Maria & Federico; please rest assured that we will share your compliments with our staff members.

In reference to our Pool Bar service and the toaster in the breakfast, . I have personally followed up on these issues, to make sure that incidents like these will not occur again in the future.

Please accept my most sincere apologies again for the inconveniences that we have caused to you. We appreciate the opportunity to act upon these incidents.

Thanking you again for your time and your comment, I look forward to hearing from you soon.

Kindest regards,

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 June 2013

This hotel was booked as part of a package for my hen party so i wasn't expecting anything as nice as this. The hotel was perfect for what we needed with a pool and bar, spacious rooms, excellent selection for breakfast, happy to provide us with early check in's and local to the beach, bars and restaurants.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 19 June 2013
Dear Lab29:

Thank you for your review about NH Marbella and for giving us your feedback, which we really appreciate and take into account.

It has been a pleasure to read that you spent wonderful days here and you appreciated our efforts to have a perfectly maintained hotel.

We all are looking forward to welcoming you back to the NH Marbella in the near future and, once again, thank you for staying with us.

Best personal regards from Marbella

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 June 2013

Just back from a weeks girly holiday. The hotel was modern and clean, rooms were comfortable and quite spacious, pool and bar area was great, the staff were very pleasant and helpful. Only a 10 minute walk to the lovely beach.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 15 June 2013
Dear Louise V:

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us.

At NH Marbella it is our aim to exceed the expectations of our guests and it is most inspiring for all members of our team to accomplish with success.

Thanking you again for your time and your comments, I look forward to hearing from you soon.

Yours sincerely,

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2013

We stay at this hotel every year in june and would not change for any other hotel. It is in quiet area and central between marbella and puerta banus which are both only a ten minute bus ride away or a pleasant half hour stroll alongside the beach. I have no complaints about this hotel and would recommend it.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicolabrayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 14 June 2013
Dear nicolabrayne:
Thank you for your review about NH Marbella and for giving us your feedback, which we really appreciate and take into account.

It has been a pleasure to read that you spent wonderful days here and you appreciated our efforts to have a perfectly maintained hotel.

We all are looking forward to welcoming you back to the NH Marbella in the near future and, once again, thank you for staying with us.

Best personal regards from Marbella

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma de Mallorca, Spain
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 June 2013

We chose this hotel for our 4 day break based on its location and 4 star value for money. However, value for money is questioned when faced with the many add on charges that come as standard in other hotels of the same or lesser star quality. For instance, paying for parking (even just to check in!), using the gym etc. There is no iron and ironing board in the room which came as a shock to be faced with a pricy list of ironing charges (e.g simple dress 14 euros!). There are no in room tea or coffee making facilities which theses days is standard, surely!
We were surprised there was no hotel bar to enjoy a pre dinner drink or meet with friends. We can not comment on the food as we avoided giving the hotel any more of our money, everything seemed to come with a charge! Only a 10 minute walk away we found an amazing place for breakfast/brunch at a much better price.
No shuttle bus to the beach which left us battling heavy traffic when we wanted to go.
But mostly the attitude of the staff was the biggest let down of all ( for example when calling down to ask for a taxi to be called we were gleefully told they would not call one unless we were waiting in reception). Not so much can do as definitely can't do in many cases.
On a positive note the rooms were spacious and immaculately clean. The location between Marbella and Puerto Banus was ideal.

Room Tip: Choose a block further away from the road as the traffic is very noisy in the main building.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Leonie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 15 June 2013
Dear Leonie J

Thank you for your review about NH Marbella and for giving us your feedback, which we really appreciate and take into account.

At NH Marbella it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish it with success. However, some aspects of our hotel, like the price of the parking, laundry service, gym or Bar Service as good as you expected.

Please accept my most sincere apologies for all the inconveniences but i´d like to tell you that our parking price is the same that 5 years ago and it´s the cheapest in the area. Also, usually there is places to park in front the hotel. About the gym, i think it´s a mistake because our gym is completly free for all our guest. About the availabitlity of iron and ironing board, we don´t have it, but we have a laundry service with different prices for each service (iron, wash...) and each clothe, like in the most of the hotels in the world. About our Bar service, we have a Bar y floor -1, that it´s open from 11.00 a.m to 11.30 p.m, also, since 1th june, there´s open our pool bar from 12.00 am to 20.00.

Please accept my most sincere apologies again for the inconveniences that we have caused to you. We appreciate the opportunity to act upon these incidents.

Sincerely yours,

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2013

We stayed there at the end of May for a 4 night break. The hotel was modern and clean with the rooms being very spacious. The staff were very helpful and pleasant. The breakfast had plenty of choice and we never had to queue as noted in some reviews. Only downside of hte rooms were the balcony was small (top floor overlooking mountains) and there were no chairs to sit outside on. Pool area was beautifully maintained and very relaxing during the week, easily got a sun lounger and the towels provided were a bonus. At the weekend it was very busy with hen / stag do's but this did not spoil our trip, just means you need to get to the sunbeds early! Downside was the distance from central Marbella. We walked into town in an evening and it took approx 25 / 30 mins to get to the port / Orange Square. Taxis are not the cheapest, prob about £6 to central Marbella and £12 to Banus each way. All in all good value for money!

Room Tip: Rooms at the back are fairly quiet although do not get much sun on the balcony.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAB29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iñigo M, Gerente at NH Marbella, responded to this review, 11 June 2013
Dear Lab29:

Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel & Marbella city during your recent stay with us.

At Hotel NH Marbella it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish it with success.

Thanking you again for your time and your comments, I look forward to hearing from you soon.

Yours sincerely,

Iñigo Martinez Berjano | Manager | Hotel NH Marbella
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Marbella

Property: NH Marbella
Address: Avenida Conde de Rudi, s/n | The Golden Mile, 29600, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marbella
#12 Luxury Hotel in Marbella
#21 Romantic Hotel in Marbella
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Marbella 4*
Number of rooms: 163
Official Description (provided by the hotel):
The four-star NH Marbella puts you in the heart of Andalusia's Costa del Sol, steps away from pristine beaches and mere minutes from the country's most glamorous destinations for fun in the sun. ... more   less 
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Also Known As:
Nh Marbella Hotel Marbella
Nh Hotels Marbella
Nh Hotel Marbella
NH Marbella Andalucia

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