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“Another great trip to paradise”

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Melia Marbella Banus
Ranked #15 of 70 Hotels in Marbella
Certificate of Excellence
GreenLeadersSilver level
Glasgow, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Another great trip to paradise”
Reviewed 4 June 2014

Just returned from Our third brilliant trip to this wonderful hotel from the moment you arrive you are made to feel special we always upgrade to level rooms which are well worth the extra paid this allows you into an adult only lounge with snacks and drinks all day and recently has had a nice outdoor seating area added .(must give a special mention to the very helpful blonde girl on duty during our stay from 26/05 to 02/06 in the level many thanks again for your great service ) We are returning again for a fourth time to this hotel 17/09 for another week to celebrate my special birthday and we cant wait to return thanks again all staff for another perfect stay . Ps we always stay half board food is excellent plus upgrade to the level

Room Tip: Upgrade to the level
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindar44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 8 June 2014
Good afternoon Lindar44,

First of all we hope you had a safely trip back home after your visit at our hotel! Thank you very much for choosing the Melia Marbella Banús agai to spend your vacation days last week and thank you for having taken some of your valuable time to send us your positive feedback about some points of our The Level and our staff!

We were delighted to read that you have been overall impressed with the quality once again. Your kind comments and recommendations will serve to other users who are thinking to visit us!

We cannot either wait to welcome you back again and make of your birthday an unforgettable experience!

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (307)
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English first
London, England, United Kingdom
Level Contributor
3 reviews
Reviewed 4 June 2014

We've just returned from a fabulous relaxing family holiday at the Melia Banus Marbella over half term. The hotel is pitched perfectly, just the right balance of luxury with a relaxed atmosphere. Our children (8 & 5) were very welcomed and included, the split with the adult only pool and the family pool works well as you know people who aren't interested in having kids around won't be bothered. The food was a bit hit and miss, some great, some not so, but generally fine and we found the bar to be good value. The hotel is perfectly located just a short walk into the heart of Puerto Banus but far enough out to be quiet. The staff were all wonderful, very helpful and professional without being intrusive or pushy. We'll be back next year!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Niki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 8 June 2014
Dear Niki B,

Thank you for reporting us your experience after your last stay at Melia! It is a real honor to know that you and your family enjoyed it! Thank you for having taken some of your valuable time to send us your positive feedback about some points of our Hotel and our staff! It will be a pleasure for me to share your positive comments with the rest of the team.

We hope to welcome you and your family back in a near future. Do not hesitate to contact us directly in advance!

Your sincerely,

Fernando Preto
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 June 2014 via mobile

A much improved second stay here at The Melia Marbella Banus.
Managed to lay near to the pool and relax. Pool bar service very good. Would like to see the other pool open.
Tried the spa pool. And Sauna. Which was clean and tidy.
Enjoy the position of this hotel. Walk or €5 taxi into Banus or €10 into Marbella.

Recommended. I will be staying again on my business trips.

Stayed March 2014, travelled with friends
Helpful?
Thank SippAble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 8 June 2014
Dear SippAble,

It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and services.
We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated!

It is so good to know that we can count with your visit again! Please, do not hesitate to let us know when you come back, I really would like to have the opportunity to meet you!

Kind regards,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ireland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2014 via mobile

Have mixed feelings on this property.
We did enjoy the stay but had a few gripes. 1.Check- In was so slow, they were looking at the computer like you had not booked and just came off the street. 2. The cook / chef on the egg bar was never there. I felt staff at breakfast turned a blind eye while you stood waiting for the cook to come along. They didnt go out of the way to help get you. 3.Noise. The first four nights were difficult to get through. I understand the hotel cant help what noise level guests get up to. Its a pity to have rude guests late at night shouting , running around the hallways and banging on doors. I would pity guests with children who would really suffer. I did complain at reception where my room number was listed along with a lot of others who had the same issue. We were told management would be in touch but never heard from anyone
.4.Towels at the pool were Always late or noone at the towel desk.
The location is good. The breakfast food was lovely.the hotel is very clean and rooms nice and big with nice bathroom.the outside grounds were a little untidy but were cleaned up and grass cut on monday. Wi fi was very good with signal at the pool.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buzzlightyear1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 8 June 2014
Good Afternoon Buzzlightyear1111,

We would like to show you our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours regarding the services mentioned.

We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product.

In any case, I would like to thank you so much for your comments, moreover for taking the time in sharing your Experience. We truly hope that you come back and give us another opportunity to reach your expectations!

Yours sincerely,

Fernando Preto
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2014

Fantastic hotel ! Fantastic food ! Fantastic location ! Couldn't fault it !
We were there for two family birthdays and we were of mixed ages but it covered everything for all of us. Will certainly go there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 2 June 2014
Dear Carol H,

Thank you so much for your comments, moreover for taking the time in sharing your Experience!

It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and services!
We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.

We hope to welcome you back very soon!

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 30 May 2014

Just returned from a week at the Melia Marbella Banus Hotel in Puerto Banus and will definitely be going back. We've travelled to a few places in Spain in the past and never really enjoyed it but this was very different. The drive to the hotel was quite long and we passed a few areas and hotel where I thought not again but when we arrived I was pleased. Prior to arriving we'd contacted the hotel and upgraded to 'The Level' as a result of other peoples comments. I'm glad we did, not that I think we wouldn't have enjoyed it without the upgrade. The level bedrooms are on the 5th floor and don't look any different to the usual rooms you just get a few extras like coffee machine, dressing gowns and chocolate brownies delivered on your first night - yum! We had a lovely view of one of the pools and the sea. The level gains you access to the private lounge were you can get soft drinks, tea, coffee, cava wine and beer throughout the day from early in the morning until 10pm. During 6pm and 8pm there are also some spirits available and sweeties. There are also other times throughout the day where snacks are available including light breakfast choices, (it would be lovely if the milk for the cereal was chilled, both in the level and main restaurant). We booked half board and the food was good, buffet to choose from as well as a grill counter where you can get eggs in the morning and lots of fish or meat in the evening.
There are two pools, one near the adults only area near the reception block and the other a free form pool more suited to kids which is near the champagne bar (don't worry it's not jut champagne) and the pool towels swap kiosk - when you check in, reception will give you tickets for towels, you exchange you tickets for towels in the morning, hand the towels back at the end of the day and you get your ticket back. The poor guy at the towel kiosk works so hard, he was running around all day with hardly a thank you from some people, like wise there is only one guy at the pool bar and he too runs around nonstop. The whole hotel is spotless and the staff are friendly and very helpful. The best of all was the atmosphere, it was lovely and chilled, there was no fighting for the sunbeds in the morning (you always get the odd one or two but the rest of us didn't rise to it), we strolled down around 10 in the morning and still had a choice of beds, lots of them. The pool is freezing but it just has to be done, get straight in there it's not so bad when you've been in it for a while!! There weren't many children there and I don't think my 15 year daughter would go again unless we take her friend, she was a little bored at times probably because it was so chilled. We thoroughly enjoyed it.
The harbour in Puerto Banus is a 10 minute stroll away max (5 mins if you walk quite quickly), and it's definitely worth a visit if only to ogle at the luxury yachts and fancy cars. We had lunch in Jacks a couple of times which was good (see separate review) and a dinner in a couple of other restaurants.

Room Tip: The Level is good, but if you've ever stayed in Privilege rooms with H10 they are better.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EM282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 2 June 2014
Dear EM282,

It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff.

We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.

Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.

Be sure that we will share your comments with all our staff!!

It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need,

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 May 2014

Lovely hotel have stayed here a few times very quiet nice for couples short stroll to the port where there is nice restaurants and bars it would recommend going bed and breakfast as the food is lovely

  • Stayed June 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 672Bren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Preto M, Guest Experience Manager at Melia Marbella Banus, responded to this review, 2 June 2014
Good afternoon 672Bren,

What a big pleasure to read your nice comment referring your last stay with us. Thank you so much for it and for sharing it with another Trip advisor’s users.

We will be delighted to welcome you back and provide you our best to make your stay an amazing experience!

Yours sincerely,

Fernando Preto
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Marbella Banus

Property: Melia Marbella Banus
Address: Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660, Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Marbella
#13 On the Beach Hotel in Marbella
#14 Family Hotel in Marbella
#19 Romantic Hotel in Marbella
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Melia Marbella Banus 4*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the exclusive area of Puerto Banus, in the famous Golden Mile and very close to the beach and some of the most Deluxe shopping and leisure facilities in Europe. The Melia Marbella Banus Hotel is the perfect choice for visiting Puerto Banus and Marbella thanks to its excellent location, its complete and comfortable facilities, and the quality of its services. In the heart of the "Costa del Golf", and surrounded by some of the finest golf courses in the area, all available at a special discount. Amongst its magnificent facilities and services, Melia Marbella Banus provides 200 superb rooms with two double beds; different dining spaces such as El Rio Verde Restaurant, the Patio Bar, La Hiedra Restaurant and the Pool Bar (the last two only open in summer); free high speed WiFi internet; exclusive The Level service; 3 outdoor pools (1 adults only pool, 1 pool with 3 waterfalls and 1 children’s pool); Wellness Area with indoor heated pool, sauna and Turkish bath; 1 tennis court; 2 paddle tennis courts; a children’s play area; 4 meeting rooms for up to 150 people, and underground parking for the exclusive use of guests with space for 60 vehicles. ... more   less 
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Also Known As:
Melia Marbella Banus Hotel Marbella
Sol Melia Marbella Dinamar
Melia Marbella Dinamar
Melia Marbella Banus Andalucia

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